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ASUS Service Problem !

Halil
Level 7
Hi,

My Laptop's Screen was not working visit this link https://rog.asus.com/forum/showthread.php?101405-Asus-Rog-G751JT-Black-Screen-After-Re-Paste-Fan-Cle...

I have proof my laptop was working well ! with HDMI i can play games and i made 10 minutes Stress test after 2 hours of playing Game.

I can use my laptop vie HDMI to TV or Monitor just normally smooth without problem but laptop's screen is black(not taking power)

I have more than 6 people to witness to believe this story and i have couple video and photos about that and i sent this with whatsapp to my friends they using MSI

curious about my issue.
Picture 1: Playing NFS with HDMI to LG TV
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Picture 2: Diffrent Angle of Playing NFS with HDMI to LG TV
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Couple videos of Gaming with no problem (HDMI):
1- https://drive.google.com/file/d/151fZJKnR2FN9nsx-twbKXlrJpa-1hgnP/view
2- https://drive.google.com/file/d/1wew6E7rUhPvRxVMMPigJyF6gn4v3p-td/view
3- https://drive.google.com/file/d/16LbXkiDoc4-HGnZNX4sJCNSEVrgDQ8Ur/view

After Playing games i did 10 minStress Test Same time CPU AND GPU
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As you guys can see there is nothing wrong with my laptop's GPU, CPU, Keyboard ETC.

and i sent to ASUS SERVICE in Turkey for just find the issue why i have to pay more when i can buy gaming monitor for cheaper money.

Service guy called me and saying me laptop not working, not even life proof not working HDMI and VGA ports !! and they telling me 3870 TRY for new MotherBoard

BTW i purchased this laptop in USA 2015 for 3600 TRY, i don't care about Motherboard i can buy 144HZ 1MS Gaming Monitor for 1000 TRY

i asked for send my laptop back so they did i am waiting for arrive my laptop was working well before sent to service !! Service saying me your laptop is dead you

need new motherboard replacement I don't know what they did but if my laptop won't working well exept Screen. I will be sure they did something for new

motherboard replacement !

RMA NUMBER: ask for PM
S/N : F5N0WU110245225
Personel Information
Full Name: Halil Mentes
email: sasas829@gmail.com
halilmentes.com
5,596 Views
11 REPLIES 11

Halil
Level 7
Halil wrote:

Couple videos of Gaming with no problem (HDMI):
1- https://drive.google.com/file/d/151fZJKnR2FN9nsx-twbKXlrJpa-1hgnP/view
2- https://drive.google.com/file/d/1wew6E7rUhPvRxVMMPigJyF6gn4v3p-td/view
3- https://drive.google.com/file/d/16LbXkiDoc4-HGnZNX4sJCNSEVrgDQ8Ur/view


Asus Turkey Support telling me they can't see the videos...
i upload to youtube
1-
I have 2 more videos but forum limited the video sizes, you can easly found more in my youtube channel
halilmentes.com

Halil
Level 7
I thought this section have some admin for help.
halilmentes.com

Halil wrote:
I thought this section have some admin for help.


Yes, please have patience and an ASUS representative will address your concerns. Sometimes it takes a few days.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

xeromist wrote:
Yes, please have patience and an ASUS representative will address your concerns. Sometimes it takes a few days.

Okay. I will wait.
halilmentes.com

Spirery1
Level 7
Post removed. Read the sticky posted in this section of the forum.

Spirery1 wrote:
Hi message cl-Albert see if he can help u he gave me good advice but couldnt help me as im in the uk my laptops on its 3rd rm came back with backlight on kb not working whine from the leftside fan where it was replaced and wiped both my drives for no reason maybe they use the same company as they do here letmerepair who have no idea what they are doing sending it back like that what a joke only needed a repaste and lcd screen had it 7 months played on it for about 1hr due to overheating hope u get better luck then i have message cl-Albert see if he can help u.

I sent message to couple admins but still.. same as your advice i sent message him too.
halilmentes.com

Spirery1
Level 7
Sorry for my out burst just a angry gamer with no gaming laptop as it’s being fixed for a 3rd time .Anyway hope u get it sorted soon

Halil
Level 7
Hi, I will cut short, for full story visit here https://rog.asus.com/forum/showthread.php?101504-ASUS-Service-Problem-!
Today, i receive my laptop and it's not working ! My Laptop was fully perfect working exept screen before sent to Asus Service, now only Bulb indicator and when i plug to charge battery indicator working others not working(keyboard light, rog logo, power button light) ! and they asking my permission for new motherboard replacement ! even my laptop was fully perfect working exept screen before sent to Asus!
BEFORE Sent to Asus Service:
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AFTER i got my laptop back:
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Now, Look carefully they told me i don't have warranty and they will not disassembly my laptop if i don't give permission for 3820TRY, when i was trying to check for my motherboard maybe service steal something or broke something so they can sell me 3820TRY new Motherboard ! but i saw a warranty sticker on top of my laptop's screw. So if i check my laptop's motherboard and found something missing they will say you open your laptop and you try to fool us !!!!
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I am really pissed off !
when i call Asus Support they told me send your laptop back ofc. not free another money i spend on this shipment ! they broke my laptop and asking for send back not even free.
halilmentes.com

Today Asus Called me and they told we can send you camera record for when they take my laptop. I told them, how can i know it's not "acted" send me 3 days of record so i know it's not acted scene and she says says just no. Asus Broke My Laptop ! I Will Prepare lawsuit.
EDIT: THEY SEND VIDEO RECORD AND IT'S PROOF FOR THEY SCAMMED ME ! MY LAPTOP WAS WORKING PERFECT EXCEPT SCREEN BUT HE DID SOMETHING TO MY LAPTOP AND CALLED ME AND SAYS ME YOUR LAPTOP IT'S DEAD and asked for 3820 TRY FOR REPAIR and SAYS YOUR LAPTOP DON'T HAVE LIFE SIGNALS ! and sent my laptop back and you can see via pictures it's not working.
But as you can see in camera record they sent it's working. If no HQ reach me today I will sue them tomorrow. excuse my writing skill and i am so pissed off !
THEY SEND ME PROOF FOR WHAT I NEED IN MY LAWSUIT I WILL SUE ASUS !
halilmentes.com