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  1. #591
    ROG Member Array Codyksp1 PC Specs
    Codyksp1 PC Specs
    MotherboardASUS Crosshair VI Hero
    ProcessorAMD Ryzen 5 1600X @ 4.00 GHz
    Memory (part number)G.Skill F4-3200C16D-16GTZR
    Graphics Card #1Gigabyte RTX 2070 Gaming OC
    MonitorASUS ROG PG278QR
    Storage #1Samsung 960 EVO 500GB
    CPU CoolerNZXT Kraken X62
    CaseNZXT S340
    Power SupplyCorsair AX850
    Keyboard Logitech G513
    Mouse Logitech G502 Hero
    Headset Kingston HyperX Cloud II
    Mouse Pad Logitech G240
    Headset/Speakers Logitech Z623
    OS Windows 10 Pro
    Accessory #1 NZXT Hue+
    Accessory #2 NZXT Aer RGB
    Accessory #3 Raspberry Pi 4
    Codyksp1's Avatar
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    Once again this poorly written software has been broken after installing Windows 10 version 1909 yesterday.
    I tried a complete fresh install of Aura Sync, and now all it does is say "AuraService is currently unavailable".

    - I uninstalled GALAX GAMER RGB, Patriot Viper RGB, AURA Service, AURA and rebooted in that order.
    - I deleted C:\Program Files\ASUS, C:\Program Files (x86)\ASUS and C:\Program Files (x86)\LightingService.
    - I ran CCleaner and cleaned the registry with it.
    - I manually checked HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es for LightingService.
    - I installed the newest version 1.07.71 using AsusSetup.exe and rebooted again.

    The LightingService is installed and running, yet this piece of crap software is once again not working.
    This has been an ongoing issue every time Windows is updated and sometimes even when AURA Sync itself is updated.

    For once, fix this software properly. The fact that it doesn't even clean up after itself properly is so bad.
    Last edited by Codyksp1; 11-14-2019 at 05:38 PM.

  2. #592
    New ROGer Array scsam PC Specs
    scsam PC Specs
    MotherboardAsus Maximus X Hero
    Processori7-8086k @5.1Ghz
    Memory (part number)CMT32GX4M4C3466C16
    Graphics Card #1EVGA RTX 2080 Ti FTW 3 ULTRA
    MonitorAsus PG279Q
    Storage #1Samsung 960 EVO
    CPU CoolerCorsair H110i
    CaseNZXT H700
    Power SupplyEVGA SUPERNOVA T2 1000W
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    Reporting in with unlaunchable Aura v .71 - Windows update 1909 last night broke the software for me and I can't get it re-installed in a working manner.

  3. #593
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme
    ProcessorIntel Core i9 9900K
    Memory (part number)G-Skill F4-2666C15D-32GVR
    Graphics Card #1ASUS ROG STRIX GeForce RTX™ 2070
    Sound CardCreative Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1
    CaseLian Li PC-011 Dynamic
    Power SupplyCooler Master V1200
    Keyboard Razer BlackWidow Chroma
    Mouse Razer Lancehead
    Headset Bowers And Wilkins P9 Signature
    Headset/Speakers Dynaudio XEO 2
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Razer Firefly RGB Mouse Pad

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    Update to My Aura Not Working

    Here's the deal. My Aura stop working because I updated to Windows 10 Pro version 1909 from 1903. But here is the thing, it was not just the 1909 update. It also happened because of my Logitech Webcam's faulty USB 3.0 driver. So, yesterday I re-formatted my PC with 1909 and everything was great until I installed the Logitech Webcam. When this happened, I had to delete an XML configuration file from the "Program File (X86)" and then power down my PC and Unplug it to drain the power. Once I booted back up the issues where gone.

    ASUS, please figure out how to prevent this from happening. Thanks

  4. #594
    ROG Member Array Codyksp1 PC Specs
    Codyksp1 PC Specs
    MotherboardASUS Crosshair VI Hero
    ProcessorAMD Ryzen 5 1600X @ 4.00 GHz
    Memory (part number)G.Skill F4-3200C16D-16GTZR
    Graphics Card #1Gigabyte RTX 2070 Gaming OC
    MonitorASUS ROG PG278QR
    Storage #1Samsung 960 EVO 500GB
    CPU CoolerNZXT Kraken X62
    CaseNZXT S340
    Power SupplyCorsair AX850
    Keyboard Logitech G513
    Mouse Logitech G502 Hero
    Headset Kingston HyperX Cloud II
    Mouse Pad Logitech G240
    Headset/Speakers Logitech Z623
    OS Windows 10 Pro
    Accessory #1 NZXT Hue+
    Accessory #2 NZXT Aer RGB
    Accessory #3 Raspberry Pi 4
    Codyksp1's Avatar
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    So now threads that make you look bad are deleted?

  5. #595
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, LG 55LM5800
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse RAZER BASILISK
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
    OS WINDOWS 10 PRO
    Network RouterASUS RT-AC86U
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    Is ASUS giving up on Aura already because it was a major failure & made 80% of its customers hate them & completely lose faith in them.
    I guess we could say that about every piece of software asus develops though!
    ASUS Maximus 9 Formula, Intel I7 7700k, EVGA GeForce GTX 980Ti K|ngP|n
    G Skill Trident Z RGB 3600 32GB, EVGA supernova 1300G2, CaseLabs Merlin SM8, Wooting One/Ducky One TKL RGB, Razer Basilisk, EK Velocity RGB w/ HL SR2 360MP & HL Nemesis GTX360, Samsung 960 pro 512gb(OS), Samsung 850 EVO 1tb(games), Samsung 850 Pro 512gb, Asus PG279Q 165HZ, BenQ 144hz, Windows 10 pro

  6. #596
    ROG Guru: Yellow Belt Array ninezerofive PC Specs
    ninezerofive PC Specs
    Laptop (Model)Laptop ? Ewww
    MotherboardMaximus XI Apex
    Processori7-9700K @ 5.2
    Memory (part number)Trident Z Royal 4000 / 2x8GB @ C17
    Graphics Card #1ROG Strix 1070 OC
    Storage #1Corsair MP510 960 GB
    Storage #2Seagate 3TB
    CPU CoolerROG Ryuo 240
    CaseROG Helios
    Power SupplyROG THOR 850W
    Keyboard ROG Claymore
    Mouse ROG Pugio
    Headset ROG Cerberus
    Mouse Pad ROG Whetstone
    Accessory #1 ROG Terminal
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    I don't use aura at all anymore. The implementation through "Armoury Crate" is much better.

    All my stuff is synced and working like a charm :

    Claymore, Gladius II, Thor, Apex II, EKWB RGB Fan, Strix 1070, Rog Terminal, Ryuo 240, Helios Case.

    Works like a charm.

    The only problem is when my system was installed I couldn't get it to work properly. But when you do a clean install and Armoury Crate automatically installs on your PC then it works like it should. Try it out.

  7. #597
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
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    Quote Originally Posted by ninezerofive View Post
    I don't use aura at all anymore. The implementation through "Armoury Crate" is much better.

    All my stuff is synced and working like a charm :

    Claymore, Gladius II, Thor, Apex II, EKWB RGB Fan, Strix 1070, Rog Terminal, Ryuo 240, Helios Case.

    Works like a charm.

    The only problem is when my system was installed I couldn't get it to work properly. But when you do a clean install and Armoury Crate automatically installs on your PC then it works like it should. Try it out.
    one of the scenarios was that. i have to check with 1909. but in the end stop working cause windows stop file operator that run the updater. now i take these to the DEV since i am testing these since day1. and after looking down, is windows. I am agree that I did find some modules, lest call that like that, that 2015 visual. aside that there is nothing. I send all data from here, discord, and my own testing on z390 ROG x570 (i did a live intervention with a user) and is clear the issue. Now, that is a problem. Intil today many see the app as a controls to do lights and fans. That is not it.

    Aside that after 2 days testing is ok. and I send points to make changes, some are easy other are not. There are some work arounds as many as try. but in end will fails until MS check that since all is sign.

    I will also waiting since is see so many potential on the app and believe on it. Insted of destroy with comments. some are gone the right way with ideas. I have test all. For now these is what i have.

    One tip. USE OEM drivers. I know they are not updated. But OEM drivers carry more than the intel drivers. also carry info of our boards. Asus has to step on that department if they want their software to work properly

    I am always welcome to take ideas and points. some ideas that i have send are easy other are to hard without changing the code complete. And the more asus products are in the better will do.

    As always thank to the community and their feedback I send all and reproduce all of them.
    Learn, Play Enjoy!

  8. #598
    ROG Enthusiast Array Elkmar PC Specs
    Elkmar PC Specs
    MotherboardAsus Maximus Hero IX
    ProcessorIntel Core i7-7700K
    Memory (part number)CMK16GX4M2B3000C15
    Graphics Card #1ROG Strix GeForce RTX™ 2080 OC edition
    Sound CardCreative Sound Blaster ZxR
    MonitorEizo FORIS FS2333
    Storage #1Samsung SSD 960 PRO 512GB+970 PRO 1TB
    Storage #2WDC WD1000DHTZ
    CPU CoolerAlphacool Eisbaer 240
    CaseAsus ROG Strix Helios
    Power SupplyCooler Master V750
    Keyboard Razer Blackwidow Chroma v2
    Mouse Razer Naga Trinity
    Headset Sennheiser PC323D GAME
    Mouse Pad Razer Firefly Cloth Edition
    Headset/Speakers Creative Sound BlasterX Katana
    OS Windows 10 Pro 64-bit
    Accessory #1 ROG Aura Terminal
    Accessory #2 ROG Aura Terminal
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    Quote Originally Posted by MrAgapiGC View Post
    One tip. USE OEM drivers. I know they are not updated. But OEM drivers carry more than the intel drivers. also carry info of our boards. Asus has to step on that department if they want their software to work properly
    You are wrong! See this: https://www.intel.com/content/www/us...-software.html

    So "chipset" package always be the same from different manufacturers (and I have checked this before posting (I compared files from intel, asrock, asus and gigabyte), so it's true). This "driver" doesn't contain specific information about our hardware.
    English is not my native language, so I'm sorry if I make some mistakes.

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