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  1. #1
    ROG Junior Member Array
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    Angry Sound Crackling/Popping while playing games

    Hello guys.

    I have had a sound problem for 4 months.
    I mean crackling / popping when playing games.
    I tried diffrent ways.
    -Instaled different os (win10, win8.1, win7)
    -Tried different drivers
    -Updated and downgraded bios
    -I bought new PSU
    -I buy external sound card (usb)
    -I tried a lot of tuttorials
    -Disabled fast boot in bios and in windows
    -Enable maximum performance in bios and windows
    -I tried different headphones

    My config:
    Mother: Asus Maximus VIII Hero
    CPU: i7 6700k
    Cooler: fortis 3
    Gpu: gtx 1070 asus dual oc
    Ram: Corsair 3000mhz ddr4
    PSU: SilentiumPC Vero l1
    Sound card: Audiotrak Prodigy Cube Black





    I do not have any idea how to fix it.
    Maybe someone can help me in this annoying problem

  2. #2
    ROG Guru: Yellow Belt Array Vinny1001 PC Specs
    Vinny1001 PC Specs
    MotherboardAsus Maximus VIII Hero Alpha
    ProcessorIntel Skylake 6700k 4.0GHz
    Memory (part number)G.Skill 2x 8GB DDR4
    Graphics Card #1Asus STRIX 1080 Ti
    MonitorBenQ XL2411
    Storage #1Samsung 850 Pro, 840 Pro, M.2 840 Evo
    Storage #22x 1TB WD Black
    CPU CoolerCorsair H60
    CaseCorsair Carbide 300R
    Power SupplyEVGA 850 Modular
    Mouse Swiftpoint The Z
    Headset Logitech G240
    Mouse Pad Swiftpoint The Z Mouse Pad
    Headset/Speakers 5.1 Logitech Surround Z506
    OS Windows 10 Pro, version 1703
    Network RouterAsus RT N66U

    Join Date
    Nov 2015
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    Are you running the BIOS at default, yes? No OC? If so, good.

    After a fresh install of Win10, did you only use drivers off the motherboard site? I know there are newer drivers out there on tenforums for realtek. I would only download drivers from the Microsoft Update Catalog that are compatible with your hardware ID for realtek to assure you're not using something that may not be compatible.

    To find hardware ID: Device manager, Sound, video, & game controllers, click Realtek HD audio, properties, click the Details tab, and in the drop down select hardware ID. You should right click it and paste it into the Microsoft update catalog search. Sort by most recent, and make sure you select the one that matches your Win10 version (Falls creator update would be for if you have that, etc). I'm on the hero alpha, my hardware ID was the 0900 one.

    To verify it's compatible, click the title, then click to see what hardware ID's are compatible, yours should be in there. Try using this driver to update through Device manager and selecting this download (after it's extracted into a folder).

    The intel LAN driver had a bug that caused bad audio issues. Be sure that's up to date. Get the latest online. Ignore the old one on the motherboard site. I had bad cracking/popping back when that driver was known to cause those issues.

    What changed 4 months ago? Did you switch your power strip? Try another. Plug it into another outlet.
    Last edited by Vinny1001; 04-17-2018 at 11:34 PM.

  3. #3
    ROG Junior Member Array
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    Yup I tried Oc and without oc with custom settings etc..
    I tried different drivers nothing helped..

    I bought external sound card - audiotrak prodigy cube black edition and again I can hear popping/crackling idk whats going on

  4. #4
    ROG Guru: Yellow Belt Array Vinny1001 PC Specs
    Vinny1001 PC Specs
    MotherboardAsus Maximus VIII Hero Alpha
    ProcessorIntel Skylake 6700k 4.0GHz
    Memory (part number)G.Skill 2x 8GB DDR4
    Graphics Card #1Asus STRIX 1080 Ti
    MonitorBenQ XL2411
    Storage #1Samsung 850 Pro, 840 Pro, M.2 840 Evo
    Storage #22x 1TB WD Black
    CPU CoolerCorsair H60
    CaseCorsair Carbide 300R
    Power SupplyEVGA 850 Modular
    Mouse Swiftpoint The Z
    Headset Logitech G240
    Mouse Pad Swiftpoint The Z Mouse Pad
    Headset/Speakers 5.1 Logitech Surround Z506
    OS Windows 10 Pro, version 1703
    Network RouterAsus RT N66U

    Join Date
    Nov 2015
    Reputation
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    Hmmm. Ok, just trying to cover many options. Please try to use a different power strip and or outlet.

    Also, a good check is to use LatencyMon. I feel that you already tried it.

    If so, what was it saying? Did it say there are audio issues? What was causing it?

    I'm just trying to gather more information on my end to see what else there is that you can try before sending it in for warranty.

    I apologize if there's some repetition in either of our communication. It'll help others see and give input as needed.

  5. #5
    ROG Junior Member Array
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  6. #6
    ROG Guru: Yellow Belt Array Vinny1001 PC Specs
    Vinny1001 PC Specs
    MotherboardAsus Maximus VIII Hero Alpha
    ProcessorIntel Skylake 6700k 4.0GHz
    Memory (part number)G.Skill 2x 8GB DDR4
    Graphics Card #1Asus STRIX 1080 Ti
    MonitorBenQ XL2411
    Storage #1Samsung 850 Pro, 840 Pro, M.2 840 Evo
    Storage #22x 1TB WD Black
    CPU CoolerCorsair H60
    CaseCorsair Carbide 300R
    Power SupplyEVGA 850 Modular
    Mouse Swiftpoint The Z
    Headset Logitech G240
    Mouse Pad Swiftpoint The Z Mouse Pad
    Headset/Speakers 5.1 Logitech Surround Z506
    OS Windows 10 Pro, version 1703
    Network RouterAsus RT N66U

    Join Date
    Nov 2015
    Reputation
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    Ok. Read through. You've truly done almost everything I can think of and that I went through.

    I see you only ran latency mon for a little over a minute. Please run it for at least 15 minutes. Something should pop up that will indicate your audio is having issues. Try it, let it run just on the desktop with regular PC usage. Then screen shot it. Then also run it and play a video game for at least 15, and screen shot latency mon.

    Let me know!

  7. #7
    ROG Enthusiast Array w4tch0 PC Specs
    w4tch0 PC Specs
    MotherboardMaximus VIII Hero
    ProcessorIntel Core i7-6700K @ 4.5GHz
    Memory (part number)CMK16GX4M2B3000C15
    Graphics Card #1MSI GTX 1080 Gaming X 8GB
    MonitorBenq XL2411, Eizo FS2333
    Storage #1Samsung 850 Pro 256GB
    Storage #2Crucial MX200 512GB
    CPU CoolerNoctua NH-D15S
    CaseFractal Design Define R5
    Power SupplyEVGA Supernova 750 G2
    Keyboard Logitech G710+
    Mouse Zowie FK1
    Headset Audio-technica ADG1
    Headset/Speakers Kurzweil KS-40A
    OS Windows 10 Pro 64bit build 1607
    Network RouterAsus RT-N66U

    Join Date
    Aug 2016
    Reputation
    10
    Posts
    38

    GeForce drives from version 387.98 and higher tend to cause something that you describe. DDU clean your current geforce drivers and install something older than 387.98 and see if it helps.

    I know running old drivers is not ideal, but at least you'll be able to confirm if that is the problem or not.

  8. #8
    ROG Guru: Yellow Belt Array
    Join Date
    Jul 2016
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    Have you tried another monitor? I've heard of cases where monitors are making crackling noises.

  9. #9
    ROG Guru: Yellow Belt Array G75rog PC Specs
    G75rog PC Specs
    MotherboardR VI Apex
    ProcessorI9-7900X
    Memory (part number)64GB Gskill Trident Z
    Graphics Card #1AMD Radeon VII EKWB water block
    Graphics Card #2Waste of PCI lanes in NVME environment
    Sound CardStock
    MonitorLG 34" Ultra Wide3440x1440
    Storage #14ea 960 Pro 2TB, 2ea 970 Evo 2TB
    Storage #21ea 960 Pro 1 TB, 1ea 970 Pro 1TB
    CPU CoolerEKWB CPU, Swiftech Res/pump, 400mm Rad
    CaseThermaltake View 91
    Power SupplyNZXT Hale 90 1200W
    Keyboard Logitech G910
    Mouse Razer Ouroboros
    OS W10 64 1809, 1903, Ubuntu Linux
    Network RouterNetgear R9000 + 4ea R9000 AP's, 10 Gb Switch
    Accessory #1 Hyper M.2 X16 V2
    Accessory #2 10GB network via Intel 550 Nic
    Accessory #3 2 10GB Asustor NAS 7000 series

    Join Date
    Jan 2013
    Reputation
    12
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    I had some popping and crackling in my headset once. Turns out it was the cat playing with a paper bag.

    Never had any issues with the Max VIII or the Rampage Apex VI.

    Are you using powered headset or powered speakers?

  10. #10
    ROG Junior Member Array
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    I tried other monitors, tried old drivers..

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