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  1. #11
    ROG Guru: Yellow Belt Array
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    was it worth buying a 470 board... ??? i stuck with the ch6. to op and anyone who's upgraded from x370...

    would be interested to hear users impressions in comparison... I'm surprised the bios wasn't right to begin with. you would of thought amd had learnt their lesson... it is fun tuning your system though... especially once you've got it running better than expected.... cheers!
    AsusCrosshairVIHero - 2700x@4.30Ghz~1.373v
    32Gb G.Skill RGB Trident 16gb3466Mhz + 16gb4266Mhz DDR4@3466mhz
    Titan Xp
    1TbSamsung960EVO M.2 1TbSamsung850EVO SSD Seagate2TB/3Tb CorsairForceGt 64gb
    TTtoughpower1200w80
    Thermaltake Core X71 Tempered glass side panal

  2. #12
    ROG Enthusiast Array
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    Jun 2018
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    the same problem here

    i have the same problem here but with asus rog strix x470 F , i used to have the same issue when i start HWinfo and asus AI suite i uninstalled Asus suite and all worked fine but when i used prime 95 with HWinfo my system crashed when stop the test the other time i started the test while HWinfo opened and system crashed the i started the test without HWinfo multiple time and it worked without issue so i uninstalled everything monitor sensors for now until the

  3. #13
    ROG Enthusiast Array Lightbringer PC Specs
    Lightbringer PC Specs
    MotherboardAsus Prime X370-PRO
    ProcessorAMD Ryzen 7 1700x
    Memory (part number)GSkill Trident Z RBG F4-3200C14D-16GTZR
    Graphics Card #1Asus ROG Strix GeForce GTX1080TI-O11G
    Sound CardCreative Soundblaster Z
    MonitorAsus ROG PG279Q 68,6 cm
    Storage #1Samsung 960 EVO MZ-V6E500BW Internal Solid State Drive (500GB)
    Storage #2Crucial MX300 2TB SATA 2.5 Inch Solid State Drive - CT2050MX300SSD1
    CPU CoolerNoctua NH-D15 SE-AM
    CaseFractal Design Define r5
    Power SupplySeasonic SS-650KM3 X650 80 Plus Gold
    Keyboard Asus ROG Claymore
    Mouse Asus ROG Gladius 2
    Headset Beyerdynamic DT-990 Pro / ModMic
    Mouse Pad Razer Goliathus Gaming Mouse Mat- Small (Speed Edition)
    Headset/Speakers Logitech Z506 5.1
    OS Windows 10 Home Edition
    Network RouterAsus RT-AC68U AC1900 Black Diamond Dual-Band WLAN Router
    Accessory #1 Asus PCE-AC68 PCIe WLAN Card

    Join Date
    Jun 2017
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    same problem for me on a Prime x-370 pro board.
    It relates to the sensors on the board. Using 2 or more monitoring programs simultaniously will crash the system randomly.
    With me, it crashed wenn using Afterburner together with practically everything else (HWmonitor/info, CpuZ, AIDA, you name it...)
    it's a known problem on all new generation ASUS boards and they can't seem to fix it...

  4. #14
    ROG Enthusiast Array
    Join Date
    Jun 2018
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    Do you guys have the 2 conectors power one the top left board conected?

    No problems here with my "old" Corsair 620wts and 2700X...

  5. #15
    New ROGer Array
    Join Date
    Jun 2018
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    New bios released that should help with the issues, try it and see if it fixes anything. Available on the boards download page.

    Version 0702
    2018/06/228.11 MBytes
    ROG CROSSHAIR VII HERO BIOS 0702
    Update Agesa Code to 1.0.0.2c.
    Update compatibility protocol for 3rd party hardware monitoring software.
    Fixed miscellaneous issues with fan calibration/options.

    Improve memory compatibility.

  6. #16
    ROG Junior Member Array
    Join Date
    May 2017
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    Same issue here

    Quote Originally Posted by bnbruno View Post
    Curious if anyone else that has this motherboard has experienced random shutdowns on this board. I switched over from the ASRock TaiChi X370, using all the same components but the CPU.

    Did not experience any issues on the old board and the temperatures are well within reason.

    Running the following setup:

    • ASUS Crosshair VII Hero WIFI
    • Gskill Trident Z F4-3600C16D-16GTZ (3600 MT/s @ 16-16-16-35-52)
    • Ryzen 2700x
    • EVGA SuperNova 1000 P2
    • Crucial M500
    • Soundblaster Z Sound Card
    • MSI Geforce 1080 TI ARMOR OC 11g


    CPU is Overclocked to 4.2ghz @ 1.4v

    The interesting thing is that the machine does not randomly shutdown under stress tests like OCCT or AIDA. It will, however, shut down randomly during gaming or even casual browsing, May shut down once in a session, may not shut down at all, or may shut down two more more times in a session.

    When the issue does rear it's head, all of the lights (USB peripherals, ASUS RGB indicators, etc) are on. I have to turn the PSU switch to off to clear the power on the board before I can turn the systen back on.
    I'm having the exact same issue and as I look through your on-board devices I noticed that we share just two pieces of hardware: the PSU and the proc. New BIOS update didn't fix anything. The issue happens completely at random. I may be using it gaming, I may be watching porn, or I may not even be home at all, it'll shutdown. There are no events in the Event Viewer about the shutdown except that it was unexpected, and in order to power back on my PC, I have to completely remove power by flipping the switch on the PSU and then hold the power button down for 30 seconds. There are no "thermal event" messages, (how could there be, my proc never goes above 135 tops (so far). I've tested the RAM and PSU both and they are good. I've re-installed Windows (win10x64) and run both versions 1803 and 1809 and the issue persists. I've stressed the proc and it's come out fine. And all my peripherals and on-board devices are the exact same ones I was running in my Crosshair Hero VI with no trouble at all. Does anyone out there have any ideas because I'm fresh out.

  7. #17
    ROG Guru: Blue Belt Array gupsterg PC Specs
    gupsterg PC Specs
    MotherboardAsus Maximus VII Ranger
    Processori5 4690K
    Memory (part number)HyperX Savage 2400MHz 16GB
    Graphics Card #1Sapphire R9 Fury X (1145/545 Custom ROM)
    MonitorAsus MG279Q
    Storage #1Samsung 840 Evo 250GB
    Storage #2HGST 2TB
    CPU CoolerThermalRight Archon SB-E X2
    CaseSilverstone Temjin 06
    Power SupplyCooler Master V850
    Headset/Speakers HyperX Cloud
    OS Win 7 Pro x64 / Win 10 Pro x64
    gupsterg's Avatar
    Join Date
    Feb 2015
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    Quote Originally Posted by Phoenix801 View Post
    New BIOS update didn't fix anything.
    The new UEFI achieves nothing if the applications that may access Super IO chip do not use ASUS WMI. Perhaps you have something like a monitoring application, RGB control software, etc which is not using ASUS WMI, hence random shutdowns, etc.
    Intel Defector AMD Rebel

    TR 1950X - Custom WC - Asus Zenith Extreme Alpha - G.Skill Trident Z 3400MHz C14 QC - RX VEGA 64
    R5 3600 - Custom WC - Asus Crosshair VII Hero Wifi - G.Skill Ripjaws V 3800MHz C16 - Sapphire HD 5850 Toxic

    24/7 OC: i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Sapphire Fury X (1145/545 ~17.7K GS 3DM FS)

  8. #18
    ROG Member Array
    Join Date
    Nov 2013
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    Quote Originally Posted by Phoenix801 View Post
    I'm having the exact same issue and as I look through your on-board devices I noticed that we share just two pieces of hardware: the PSU and the proc. New BIOS update didn't fix anything. The issue happens completely at random. I may be using it gaming, I may be watching porn, or I may not even be home at all, it'll shutdown. There are no events in the Event Viewer about the shutdown except that it was unexpected, and in order to power back on my PC, I have to completely remove power by flipping the switch on the PSU and then hold the power button down for 30 seconds. There are no "thermal event" messages, (how could there be, my proc never goes above 135 tops (so far). I've tested the RAM and PSU both and they are good. I've re-installed Windows (win10x64) and run both versions 1803 and 1809 and the issue persists. I've stressed the proc and it's come out fine. And all my peripherals and on-board devices are the exact same ones I was running in my Crosshair Hero VI with no trouble at all. Does anyone out there have any ideas because I'm fresh out.
    Does it happen around the same time each day?

  9. #19
    ROG Member Array
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    Nov 2018
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    Yep!! Lived that nightmare.. This is what worked for me!

    Experienced the same issue as everyone in regards to ROG Crosshair 7 hero
    Good day everyone, I have been living the dream, actually nightmare for the past 2 weeks. Same situation as most. Blue Screens, random freezes. Emails with ASUS and Memory Provider (see specs below).

    Installing windows, re-installing windows. Changing drives, playing with voltages in my setup, unplugged rgb cabling, unplugged fan hub. Nothing worked. Finally found something. Not totally happy with the solution but can live with it for now as my system no longer freezes up. No more BSOD and actually survives a AIDA64 stress test!!

    Here are my Specs:

    AMD Ryzen 2700X
    ROG Crosshair VII Hero
    Samsung NVMe 970 pro
    Patriot Viper RGB 2x8gb Kit PC4-25600 3200Mhz - I have two kits for 32gb
    Corsair H115i Pro
    Gefroce 8800GTS --- Soon to be replaced by an RTX 2080
    EVGA 850 P2
    Phanteks Evolv X case - RGB lighting and Fan hub


    The solution that worked for me is the following:
    (Note this is work in progress, stepping up each time till it starts freezing again)

    As mentioned I have 4 sticks of DDR4's I removed a pair.
    After playing with the timings and voltages nothing worked but this has.

    If you have 4 sticks remove 2 of them. It has to be A1-B1. In other words your two remaining sticks will be as it is identified in the manual on page 1-5


    Under Extreme Tweaker configure the following
    Overclock tuner --> DOCP Standard
    Memory Frequency --> Select the lowest value DDR4-1333MHZ

    In Dram timing Control
    Enter the timings of your memory that it is supposed to be in XMP mode


    in Dram voltage
    Enter the voltage your memory sticks support in XMP mode.. generally 1.35V

    Under Monitor
    In QFAN configuration

    DISABLE ALL QFAN OPTIONS and I MEAN ALL


    SAVE YOUR CONFIGURATION

    Your system should now be stable and you should not experience BSOD's or system freezes.

    Update Windows 10
    Install all the ASUS ROG updates

    Once your system is up-to-date, change your Memory Frequency up 1 value. Repeat until system no longer stable.

    Once you hit the sweet spot, add the additional 2 sticks of ram.

    ENJOY!!!


    Hope this works out and if it does leave me an FYI
    Last edited by ximian; 11-30-2018 at 03:49 AM.

  10. #20
    ROG Member Array
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    Here are some updated results! Running all for sticks at full capacity 3200Mhz!

    Now to test QFan activation and Over Clocking!

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