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Thread: Auto shutdown

  1. 04-25-2018 11:51 PM #1
    infatality
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    C7H Auto shutdown

    I have NO idea what is going on. My newly built ryzen platform 2700x, c7h will automagically shut down during extended idle. It won't be able to power up by using the power button.. My razer mouse still have led.. Mobo start button have led.. No q code. I have to manually switch off and on my psu then I'm able to power up normally.. Anyone know what's going on?

    Im on the latest beta bios.. It happens even on the last official bios.
    Last edited by infatality; 04-26-2018 at 01:06 AM.
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  2. 04-26-2018 12:00 AM #2
    haihane
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    uh,
    Windows Power options?
    no siggy, saw stuff that made me sad.
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  3. 04-26-2018 12:27 AM #3
    nimer
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    Are all the bios settings on their default value?

    Can be caused by an unstable overclocking or a faulty hardware.
    Last edited by nimer; 04-26-2018 at 12:30 AM.
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  4. 04-26-2018 12:55 AM #4
    infatality
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    Quote Originally Posted by haihane View Post
    uh,
    Windows Power options?
    windows default balance.
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  5. 04-26-2018 12:56 AM #5
    infatality
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    Quote Originally Posted by nimer View Post
    Are all the bios settings on their default value?

    Can be caused by an unstable overclocking or a faulty hardware.
    Only docp and apm/erp s4+5 enable*

    *Not possible to be faulty hardware.. as its doesnt auto shut under stress or anything.. Just during extended idle like 2 hours.. *
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  6. 04-26-2018 03:26 PM #6
    lightknightrr
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    I think, like with the CH6, there's a chip either getting too hot, or receiving too many bad commands, that's resulting in this nonsense. I say this, as my CH6 Wifi will run for days without issue, then suddenly die; machine needs to be fully switched off, and then switched on before it will work again, and this is with top of the line components. Perhaps it's the VRM? But I want a program or logger or something to find out the problem definitely before randomly swapping even more components at this point...Event Viewer shows nothing worthwhile.
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  7. 04-28-2018 10:10 PM #7
    danjw
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    Quote Originally Posted by lightknightrr View Post
    I think, like with the CH6, there's a chip either getting too hot, or receiving too many bad commands, that's resulting in this nonsense. I say this, as my CH6 Wifi will run for days without issue, then suddenly die; machine needs to be fully switched off, and then switched on before it will work again, and this is with top of the line components. Perhaps it's the VRM? But I want a program or logger or something to find out the problem definitely before randomly swapping even more components at this point...Event Viewer shows nothing worthwhile.
    See this post: https://rog.asus.com/forum/showthrea...-anyone-else#4

    You should check to see if this maybe causing the problem you are seeing.
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  8. 04-29-2018 02:00 AM #8
    aeonconcepts
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    Elmor confirmed that Corsairlink software will also cause random shutdowns: if you have it installed.
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  9. 05-01-2018 03:00 PM #9
    bnbruno
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    Quote Originally Posted by aeonconcepts View Post
    Elmor confirmed that Corsairlink software will also cause random shutdowns: if you have it installed.
    I can confirm that I receive the random shutdowns and I have corsair link.

    Can anyone else confirm that they have corsair link + random shutdowns?
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  10. 05-01-2018 03:12 PM #10
    aeonconcepts
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    Corsair link and nzxt software have been confirmed on overclock.net more info on the ch7 thread on that site
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