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  1. #1
    ROG Member Array
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    Exclamation Crosshair VI (WIFI) wifi is not working anymore

    My wifi adapter is no longer showing up. i'm in windows 10 64bit

    Bios Version 6004 x64
    Build 04/17/2018

    Ryzen 7 1700 8 core

    I'm not positive when this started working because i've had it plugged in but it appears to be really recently i moved my office downstairs a couple weeks ago and used wifi for a few days then plugged it in, did a couple(?) bios updates and now it's apparently not working. i checked hidden devices it did show up but after i hit uninstall it wont come back even after reinstalling the driver.

  2. #2
    ROG Enthusiast Array
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    Quote Originally Posted by EnCrypt View Post
    My wifi adapter is no longer showing up. i'm in windows 10 64bit

    Bios Version 6004 x64
    Build 04/17/2018

    Ryzen 7 1700 8 core

    I'm not positive when this started working because i've had it plugged in but it appears to be really recently i moved my office downstairs a couple weeks ago and used wifi for a few days then plugged it in, did a couple(?) bios updates and now it's apparently not working. i checked hidden devices it did show up but after i hit uninstall it wont come back even after reinstalling the driver.
    Did you check the bios to see if it might be disabled for some reason....it under onboard devices. Just a thought.

  3. #3
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    Sorry i've been busy the last few days. but yes i verified it is not disabled, i then disabled it and re-enabled without a resolution. anyone else have ideas?

  4. #4
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    So, do we just not get support here or? how do i get this resolved? lol

  5. #5
    ROG Enthusiast Array schweigert PC Specs
    schweigert PC Specs
    MotherboardAsus Crosshair Hero VII Wifi
    ProcessorAMD Ryzen 2 1700x
    Graphics Card #1AMD RX 480
    schweigert's Avatar
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    i've had this happen to me a bunch of times on TWO different new boards (CH7WIFI) immediately after updating the bios (multiple different bios versions)

    Asus engineering dept is supposed to call me back - its been escalated 3 times.

    for me its intermittent - but i've found that I regain networking once in a while if I shut DOWN the computer and not just restart it.


    anyway... yeah not very happy with my $300 motherboard.

  6. #6
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    oh great, so you're telling me this is going to be a huge hassle. i hope not i dont want to regret trusting ROG. it has to have something to do with one of the bios updates. i just don't know which one. also it appears downgrading is relatively complicated. have you tried that at all?

  7. #7
    ROG Enthusiast Array schweigert PC Specs
    schweigert PC Specs
    MotherboardAsus Crosshair Hero VII Wifi
    ProcessorAMD Ryzen 2 1700x
    Graphics Card #1AMD RX 480
    schweigert's Avatar
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    Quote Originally Posted by EnCrypt View Post
    oh great, so you're telling me this is going to be a huge hassle. i hope not i dont want to regret trusting ROG. it has to have something to do with one of the bios updates. i just don't know which one. also it appears downgrading is relatively complicated. have you tried that at all?
    downgrading didn't seem to fix it on my first board. this second board i'm on - I haven't downgraded I just reset the cmos a bunch of times and over the last 5 days i've been having the issue less and less.


    I'm a little lenient though as my video card was using a faulty pcie-x riser - and swapping that did improve it significantly (although not completely)

    Now it only happens 50% of the time after a reboot. a 0% of the time after a shut down / boot up.

  8. #8
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    Anyone else experiencing this issue?

  9. #9
    ROG Member Array michaelemcken PC Specs
    michaelemcken PC Specs
    MotherboardCrosshair Vii Hero WiFi
    ProcessorRyzen 2700X

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    May 2018
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    @EnCrypt i have been experiencing this problem since day 1 with both WiFi and Ethernet dissapearing after the PC has been turned off. I returned two motherboards so far and i am trying out my third. No NIC problems so far, but i am experiencing some other problems now as stated in my own post.

  10. #10
    ROG Enthusiast Array HnS-CHH PC Specs
    HnS-CHH PC Specs
    MotherboardCrosshair VI Hero
    ProcessorRyzen 7 2700x
    Memory (part number)F4-3600C15D-16GTZ
    Graphics Card #1Nvidia Geforce RTX 2080 FE
    Sound CardBurson Audio Playmate
    MonitorAcer Predator x27
    Storage #1Samsung 860 Evo 500gb
    Storage #2Samsung 840 Evo 1tb
    CPU CoolerEK-MLC Phoenix 360
    CaseFractal Design R6
    Power SupplySeasonic Prime Ultra 1000W
    Keyboard Logitech G Pro
    Mouse Logitech G900
    Headset Sennheiser HD800
    Mouse Pad Zowie G-SR-SE
    OS Windows 10 Pro

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    Dec 2013
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    So those ethernet issue wasn't windows problem but actually motherboard? Cause I do happen several time.

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