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  1. #11
    ROG Guru: Yellow Belt Array Spirery1 PC Specs
    Spirery1 PC Specs
    MotherboardAsus Maximus iv/gen3
    Processori73770k
    Memory (part number)20gig 1600mhz
    Graphics Card #1gtx 1070 airboss x4
    Sound CardSoundBlaster Z
    Monitorsamsung Gsync 144 27inch/PG285Q swift
    Storage #1Samsung Evo 850 120GB
    Storage #2Toshiba 2TB
    CPU CoolerAIO Nepton 120XL
    CaseAsus CG 8480 Republic of Gamers tytan
    Power Supplycorsair 550
    Keyboard Logitech G410/G910
    Mouse Logitech G300
    Headset Creative Fatalty
    Mouse Pad Ichill Inno3D
    OS Win 8.1/10 Laptop
    Network RouterTP-Link AC1900 Dual Band Touch Screen
    Accessory #1 EVGA SC 17 4K GTX 1070
    Accessory #2 soundblaster omni/T6300
    Accessory #3 gladius mouse

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    I would never buy another ASUS laptop/pc again if your in the uk they dont seem to care im a asus fan always have been spent 6k on laptops for my kids and pcs over the last few years its ok if its working if it needs fixing your screwed u only have to check the net my laptops 8months old 3rd rma to fix what they broke 2rma even sending it back in that state u guys need to sort out your rep before it gets any worse but thxs cl-albert for all your advice and trying to help even though u couldnt help as your in the US .

  2. #12
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Quote Originally Posted by Spirery1 View Post
    I would never buy another ASUS laptop/pc again if your in the uk they dont seem to care im a asus fan always have been spent 6k on laptops for my kids and pcs over the last few years its ok if its working if it needs fixing your screwed u only have to check the net my laptops 8months old 3rd rma to fix what they broke 2rma even sending it back in that state u guys need to sort out your rep before it gets any worse but thxs cl-albert for all your advice and trying to help even though u couldnt help as your in the US .

    Yes its sad that Asus support sucks so bad. cl=albert may be on vacation or just busy with other projects. He usually will at least get you in contact with the CL for your area. Your country may have laws that could help you? Asus really just doesn't seem to care or even try to get better with Support and repair.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #13
    ROG Guru: Yellow Belt Array Spirery1 PC Specs
    Spirery1 PC Specs
    MotherboardAsus Maximus iv/gen3
    Processori73770k
    Memory (part number)20gig 1600mhz
    Graphics Card #1gtx 1070 airboss x4
    Sound CardSoundBlaster Z
    Monitorsamsung Gsync 144 27inch/PG285Q swift
    Storage #1Samsung Evo 850 120GB
    Storage #2Toshiba 2TB
    CPU CoolerAIO Nepton 120XL
    CaseAsus CG 8480 Republic of Gamers tytan
    Power Supplycorsair 550
    Keyboard Logitech G410/G910
    Mouse Logitech G300
    Headset Creative Fatalty
    Mouse Pad Ichill Inno3D
    OS Win 8.1/10 Laptop
    Network RouterTP-Link AC1900 Dual Band Touch Screen
    Accessory #1 EVGA SC 17 4K GTX 1070
    Accessory #2 soundblaster omni/T6300
    Accessory #3 gladius mouse

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    Done all i can they just don't seem to care asked why my laptop was send to me broken nothing but epic fails at ever turn doesnt inspire me to go get more ASUS products and im a asus fan always have been dont know if to keep it or try and get my cash back.Really in 2 minds atm what to do think i will stick with my 3770k with my 1070 a bit longer and leave the new build another year feel cheated by asus trusted them..Just a shame they build some good laptops/pc then if it breaks and your in the UK fails all the way just feel so let down that they dont care or want to help more just have to hope it comes back fixed in 2 weeks but i wont hold my breath going on the last RMAs.

  4. #14
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
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    Quote Originally Posted by Spirery1 View Post
    Done all i can they just don't seem to care asked why my laptop was send to me broken nothing but epic fails at ever turn doesnt inspire me to go get more ASUS products and im a asus fan always have been dont know if to keep it or try and get my cash back.Really in 2 minds atm what to do think i will stick with my 3770k with my 1070 a bit longer and leave the new build another year feel cheated by asus trusted them..Just a shame they build some good laptops/pc then if it breaks and your in the UK fails all the way just feel so let down that they dont care or want to help more just have to hope it comes back fixed in 2 weeks but i wont hold my breath going on the last RMAs.
    I email them "you guys broked my laptop and i have all the evidence and you guys will fix either way now or after the court."

    I am waiting for answer my case is ready i just have to go the prosecutor's office.
    halilmentes.com

  5. #15
    ROG Guru: Yellow Belt Array Spirery1 PC Specs
    Spirery1 PC Specs
    MotherboardAsus Maximus iv/gen3
    Processori73770k
    Memory (part number)20gig 1600mhz
    Graphics Card #1gtx 1070 airboss x4
    Sound CardSoundBlaster Z
    Monitorsamsung Gsync 144 27inch/PG285Q swift
    Storage #1Samsung Evo 850 120GB
    Storage #2Toshiba 2TB
    CPU CoolerAIO Nepton 120XL
    CaseAsus CG 8480 Republic of Gamers tytan
    Power Supplycorsair 550
    Keyboard Logitech G410/G910
    Mouse Logitech G300
    Headset Creative Fatalty
    Mouse Pad Ichill Inno3D
    OS Win 8.1/10 Laptop
    Network RouterTP-Link AC1900 Dual Band Touch Screen
    Accessory #1 EVGA SC 17 4K GTX 1070
    Accessory #2 soundblaster omni/T6300
    Accessory #3 gladius mouse

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    It’s going to be fixed just have to wait till 14/5 for the part when I can get it from Asus rep dealer in 2-4 working days sent a few emails they don’t want to know just gave me the 30 day to fix your laptop crap as I said I have to wait no matter what I do Asus don’t care feel so let down by them and the repair company*

  6. #16
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    Today Asus called me and says sending my laptop back.

    They broked my laptop and does not fixing tomorrow i will talk to prosecutor.
    halilmentes.com

  7. #17
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    @MODS & ADMINS:
    Please do not move this thread. This is Halil's discussion thread. He already has *TWO* inquiry threads in the inquiry section so we do not need another. Thanks.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  8. #18
    ROG Enthusiast Array Halil PC Specs
    Halil PC Specs
    Laptop (Model)ASUS ROG G751JT
    MotherboardIntel Lynx Point HM87, Intel Haswell
    ProcessorMobile QuadCore Intel Core i7-4750HQ, 3000 MHz (30 x 100)
    Memory (part number)24525 MB (DDR3-1600 DDR3 SDRAM)
    Graphics Card #1NVIDIA GeForce GTX 970M (3 GB)
    Sound CardRealtek ALC668 @ Intel Lynx Point PCH - High Definition Audio Controller [C-2]
    MonitorLG Philips LP173WF4-SPD1 [17.3" LCD]
    Storage #1HDD - 2000 GB, 7200 RPM
    Storage #2SSD - 250 GB, Samsung 850 EVO
    Mouse Razer DeathAdder Chrome
    Headset SteelSeries Flux On-Ear
    Mouse Pad Razer Hard
    OS Windows® 10 Pro 64 Bit
    Halil's Avatar
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    Exclamation

    Quote Originally Posted by xeromist View Post
    @MODS & ADMINS:
    Please do not move this thread. This is Halil's discussion thread. He already has *TWO* inquiry threads in the inquiry section so we do not need another. Thanks.
    UPDATE FOR MY ISSUE:

    I went to consumer rights court and presecutor for info how can i use my rights and how to give proofs(Pictures, Videos and Witnesses) and Both said we need your laptop too for proof .

    Then I called (Today) Asus on 05.08.2018 at 13:59(01:59 P.M.) and said "you guys told me yesterday my laptop will be shipping back but still you guys don't shipped yet and i told them shipping immediately because consumer rights court and presecutor want my laptop for proof" he said "okey i will say this to Asus Service" and ended call.

    After 27 Minutes Service guy called me (I will write this like chat talk so you can follow well) SG=Service Guy

    SG- What is your issue Halil, how can i help you ?

    Halil- My issue is you guys got my laptop perfectly fine on 04.18.2018 but you guys did something wrong then called me and said to me your laptop dead. Asus Sent me video record and it's approves but what did you guys do to my laptop and called me 2 days later and said to me your laptop dead, and what the hell is ACER WARRANTY STICKER ON MY LAPTOP.

    SG- First of all i didn't watch the video. second thing Asus will say whatever we say and warranty sticker thing can't be happened We and ACER in same building but diffrent deppartment.

    Halil- Then why the hell ACER WARRANTY STICKERS ATTACHED ON MY LAPTOP ?

    "He checked my laptop and saw that stickers "

    SG- We using same shipment department. The guy opened Acer laptop before your laptop Acer laptop's sticker attached to your laptop when the man puts your notebook on the table so it's attached.

    " I WAS LIKE WTF ??? IS HE TROLLING ME ? STILL TRYING TO SCAM ???"

    Halil- I said this can't be happened my laptop have foot like 2 CM (~ 1 Inch) gap between table and laptop for protecting from dust and supply good airflow.

    SG- Maybe some ports disassembled during shipment let me check inside your laptop and i will call you 30 min later.

    There is nothing happened during shipment as you can see on video my laptop working so i think he fixing what he did or replaced parts how can i know ??

    After 1 hour he called and said yeah your laptop fixed except screen and we can't fix your screen it's USA laptop we don't have parts for check the screen but when i check your the values of the motherboard's parts it's not normal maybe it will never broke or will broke tomorrow i can't say for sure.

    DEAR USA 'S ASUS OFFICE PLEASE HELP ME THEY SCAMMED ME

    THEY WASTED TOO MUCH TIME

    THEY WASTED MY SHIPMENT MONEY 45 TRY(11~12 USD) PER SEND

    MAYBE HE FIXED SOMETHING TEMPORARY FOR AVOID FOR LAWSUIT CASES.

    I NEED HELP
    halilmentes.com

  9. #19
    ROG Guru: Blue Belt Array Gps3dx PC Specs
    Gps3dx PC Specs
    Laptop (Model)Current: G751JT | Retired: G55VW, G51JX
    MotherboardInc M.2 slot
    Storage #1Samsungs EVO 850 128GB
    Storage #21TB HGST Travelstar 7K1000 (HTS721010A9E630)
    CPU CoolerMother Nature & Thermodynamics laws
    Mouse Logitech MX 518
    Headset/Speakers Logitech T6060
    OS Cleaned installed Windows 10 HOME x64
    Accessory #1 Leap Motion

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    @Joanne@ASUS, @HughC et al
    I wonder where all the Asus employees now...why don't you help a customer in trouble ?
    the fun fact that in the top of the forum you post "we Need your input to make a better ROG" - really ?!?!
    I have an idea or two, hmm, wonder what !
    you ignore and hide instead of making real change for a customer, here and now !

    I will repeat the conclusion I got to, 2 year ago, after receiving crappy-of-service of G-sync upgrade:
    Asus's DNA IS A JOKE !

    SHAME !

    SHAME !

    SHAME !

    SHAME !

  10. #20
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Quote Originally Posted by Halil View Post
    DEAR USA 'S ASUS OFFICE PLEASE HELP ME THEY SCAMMED ME

    THEY WASTED TOO MUCH TIME

    THEY WASTED MY SHIPMENT MONEY 45 TRY(11~12 USD) PER SEND

    MAYBE HE FIXED SOMETHING TEMPORARY FOR AVOID FOR LAWSUIT CASES.

    I NEED HELP
    Hi Halil,

    I copied your post to your inquiry thread. I know they didn't respond to your inquiry thread but they are much more likely to read it in the Service Inquiries sub-forum vs here. I also merged the two inquiry threads you had there so all of the information should be in one place now:
    https://rog.asus.com/forum/showthrea...rvice-Problem-!

    I wish you luck getting it sorted out.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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