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ASUS won't accept RMA from "end users?!

Netherspark
Level 7
My graphics card is dying and I need to RMA it for replacement, but ASUS has refused to grant an RMA because they said it can only be returned via the seller! I have no contact with the seller, and neither is it their responsibility this long after purchase.

"To arrange a return of the component/peripheral device , please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only . As ASUS does not sell any products directly to end users we cannot be seen as the seller."


What nonsense is this? ASUS takes RMAs from customers every day!
1,654 Views
1 REPLY 1

Bill
Level 7
Hello Netherspark
Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:

Also please pass me your contact details:
Full name:
Phone#:
Email:

I'll pass your case to related personnel and check this with our local service team
Thank you