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  1. #1
    ROG Member Array
    Join Date
    Sep 2017
    Reputation
    10
    Posts
    8

    ASUS won't accept RMA from "end users?!

    My graphics card is dying and I need to RMA it for replacement, but ASUS has refused to grant an RMA because they said it can only be returned via the seller! I have no contact with the seller, and neither is it their responsibility this long after purchase.

    "To arrange a return of the component/peripheral device , please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only . As ASUS does not sell any products directly to end users we cannot be seen as the seller."
    What nonsense is this? ASUS takes RMAs from customers every day!
    Last edited by Netherspark; 05-01-2018 at 12:28 PM.

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello Netherspark
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and check this with our local service team
    Thank you

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