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  1. #1
    ROG Member Array
    Join Date
    May 2018

    Sent in my monitor for RMA, got it back with a damaged bezel and broken display.

    So two days ago I received my RMA back from the service center in California. Excited because I was able to have my monitor again, I plugged everything back in and powered it up.

    Except, when the power light indicator turned on, the display never engaged. Not even the ASUS ROG logo appeared, so I couldn't access the OSD menu or anything. I sent the monitor in with some pixel issues, and what I got back was basically a brick.

    On top of that, there is now physical damage on the bezel that wasn't there when I shipped it ,and since I never got anything saying that it arrived damaged, it must have happened during repair.

    When I called support about this issue, I was told I had to send it back yet again to have it fixed properly. However, after I hung up, I never got an RMA confirmation. Only until I once again contacted them through live chat was I able to get another RMA, so I sent it back the same day.

    So now it's been about two weeks that I haven't had a monitor which I paid $700+ for, and it now has cosmetic damage, but hopefully it will actually turn on when I get it back.

    This has been an extremely disappointing experience to say the least, and I'm going to be very hard pressed to invest in another ROG monitor ever again.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    I wish you luck. If you still end up with any issues I recommend posting to the Service Inquiries section. Sometimes having an ASUS HQ person checking in on your RMA can help things go smoother.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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