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  1. #1
    ROG Member Array
    Join Date
    Oct 2016

    Sending in a PG with a scratch 9 months later still possible?

    Hello there,

    My monitor came when I purchased it with a scratch. After that, I was on a students-exchange for half a year and now I was thinking about whether it is possible to still get it swapped? I've own a lot of Asus products (X99 Deluxe II and Strix 1080 Ti right now for example) and usually don't complain but now that I see it again, I wonder whether my still eligible to have it swapped?

    Thanks in advance for all the help on this board.


  2. #2
    ROG Guru: Yellow Belt Array
    Join Date
    Jul 2016

    I think the scratch will be considered CID (customer induced damage), so won't be covered by warranty.

  3. #3
    ROG Guru: Yellow Belt Array btrach144 PC Specs
    btrach144 PC Specs
    MotherboardASUS Maximus X Hero Wi-Fi
    ProcessorIntel i7 8086K @ 5.3 GHz 1.38V
    Memory (part number)32 GB G.Skill DDR4 3200MHz C16
    Graphics Card #1NVIDIA Titan X (Pascal)
    Graphics Card #2NVIDIA Titan X (Pascal)
    MonitorASUS PG27UQ
    Storage #1Samsung 970 Pro 1 TB
    Storage #2Samsung 950 Pro 512 GB
    CPU CoolerCustom EK loop
    CaseCorsair 750D
    Power SupplyCorsair AX1200i
    Keyboard Logitech G910
    Mouse Logitech G903
    Mouse Pad Logitech Powerplay
    Headset/Speakers Logitech Z905 5.1 surround
    OS Windows 10
    Network RouterASUS 88U

    Join Date
    Jun 2014

    That is likely to be a big fat no. There's no way to tell that the scratch didn't occur in the last 9 months. If ASUS said yes to you, then everyone who broke their monitor would claim it arrived like that.

    I'm not saying you're lying but you have to look at it from their view.

    Hopefully I'm wrong though.

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