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  1. #1
    ROG Member Array
    Join Date
    Oct 2016

    Sending in a PG with a scratch 9 months later still possible?

    Hello there,

    My monitor came when I purchased it with a scratch. After that, I was on a students-exchange for half a year and now I was thinking about whether it is possible to still get it swapped? I've own a lot of Asus products (X99 Deluxe II and Strix 1080 Ti right now for example) and usually don't complain but now that I see it again, I wonder whether my still eligible to have it swapped?

    Thanks in advance for all the help on this board.


  2. #2
    Moderator Array
    Join Date
    Jul 2016

    I think the scratch will be considered CID (customer induced damage), so won't be covered by warranty.

  3. #3
    ROG Guru: Yellow Belt Array btrach144 PC Specs
    btrach144 PC Specs
    MotherboardASUS Maximus XII Extreme
    ProcessorIntel i9 10900K @ 5.1 GHz
    Memory (part number)32 GB G.Skill DDR4 4000MHz C17
    Graphics Card #1EVGA 2080Ti FTW3 Hydro Copper
    MonitorASUS PG27UQ
    Storage #1x2 Samsung 970 Pro 1 TB in RAID 0
    Storage #2Samsung EVO 850 1 TB
    CPU CoolerCustom EK loop
    CaseCorsair 750D
    Power SupplyROG THOR 1,200W
    Keyboard Logitech G915
    Mouse Logitech G903 PowerPlay
    Headset Logitech G935
    Mouse Pad Logitech Powerplay
    Headset/Speakers Logitech Z905 5.1 surround
    OS Windows 10 (2004)
    Network RouterASUS AX11000

    Join Date
    Jun 2014

    That is likely to be a big fat no. There's no way to tell that the scratch didn't occur in the last 9 months. If ASUS said yes to you, then everyone who broke their monitor would claim it arrived like that.

    I'm not saying you're lying but you have to look at it from their view.

    Hopefully I'm wrong though.

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