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  1. #1
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
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    Accessory #1 Phanteks Evolv x

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    Gtx 1080ti asus strix repair fail second time

    so send mine gpu for repair asus chech bv up on receiving first time it was all damaged and bent see first piture how i received it first time
    https://drive.google.com/open?id=1nK..._7pXy8DPr2YEgu

    and now after few weeks later i received damage on the other side please can sombody at asus what happend
    https://drive.google.com/open?id=1nK..._7pXy8DPr2YEgu see second reapair picture how it looks like now

  2. #2
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
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    so this is how i received it when it first was under rma and they replace a fan because of mine issue
    Click image for larger version. 

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    i told the shop in germany was not happy with result and i had to return it again so second time when received i open it again and checked for damage it seems they cleaned it a little and still some fins area are scratched that you can clearly see and i was little shocked when i saw this

    so this second repair
    Click image for larger version. 

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    this was first also but not repaird yet dont know why
    Click image for larger version. 

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    Last edited by Gofran; 05-11-2018 at 08:03 PM.

  3. #3
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
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    CPU CoolerROG RYUO 240
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    Just wondering should i post this somewhere else ? Or is this area actualy nobody around

  4. #4
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello Gofan;

    Thank you for your inquiry. We are still checking the photos you provided.
    Regarding the physical damage you claimed, does this effect any performance and functionality of the card?
    Thank you

  5. #5
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
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    Hello
    thank you for responding
    i did not use it because of the damage i put it back in the box its no show because i have a window and when looking in to case i now see a damaged gpu

    and the bent fins that i showed on after first repair and got back on second repair also now is showing that its scratch damage trace after its been moved its difficult to take a picture of that

  6. #6
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
    Keyboard Asus claymore
    Mouse Asus Spatha
    Mouse Pad Asus rog sheath
    OS Windows 10
    Accessory #1 Phanteks Evolv x

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    please see also 4 picture because that is one of the reason is why i am not using its because of all bent high profile where to put screws for holding gpu

  7. #7
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

  8. #8
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
    Keyboard Asus claymore
    Mouse Asus Spatha
    Mouse Pad Asus rog sheath
    OS Windows 10
    Accessory #1 Phanteks Evolv x

    Join Date
    Mar 2016
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    thank you for respond but i have shipped it back

  9. #9
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello Gofran;
    Do you still have the mentioned information available?
    It would be best if you can provide them to me so that we can easily track your product
    Thank you

  10. #10
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
    Keyboard Asus claymore
    Mouse Asus Spatha
    Mouse Pad Asus rog sheath
    OS Windows 10
    Accessory #1 Phanteks Evolv x

    Join Date
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    Did you receive mine pm

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