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  1. #1
    ROG Member Array crispinrosete PC Specs
    crispinrosete PC Specs
    MotherboardAsus ROG Maximus X Hero Wifi-AC
    ProcessorIntel Core i3-8100 3.60GHz
    Memory (part number)G.Skill Trident Z 3600mhz RGB (16gb)
    Graphics Card #1Rog Strix Geforce GTX 1060 Advance Edition 6gb
    MonitorAsus VC239H
    Storage #1M.2 WD Green 240gb
    Storage #2Seagate 1TB Barracuda
    CPU CoolerBykski AIO 240
    CaseAerocool Quartz
    Power SupplySeasonic M12II-620 EVO 80+ Full Modular
    Keyboard Redragon Aryaman
    Mouse Redragon Dagger
    Headset Badwolf
    Mouse Pad G-Force Extended Mousepad
    Headset/Speakers Creative
    OS Windows 10 Pro 64bit
    Network RouterPLDT Fibr
    crispinrosete's Avatar
    Join Date
    May 2018
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    20

    Smile Aura Sync - Random Freeze Issue

    Hi guys.. Im having an issue in my Aura sync everytime I applied any of the effects in Aura software, a "RANDOM FREEZE". All of my RGB lights are freezes and when I open the Aura software it takes time to open it and displaying an error it says "Doctor Dump" in my browser and the rgb light effects was back in normal again (and also re-starting the unit). I tried the following steps on what I read in other forum:

    1. Re-installing Aura software in latest version together with the latest version of BIOS (using revo uninstaller pro to uninstall aura software)
    2. Unblocking aura software zip file before extracting and running as administrator the "setup" file
    3. Shutting down the unit and unplugging/plugging all cables that are connected in system unit (still the problem happened again)
    4. Uninstalling "ROG CPU Z" (i heard it conflict with aura software)
    5. Re-installing OS (Windows 10 Pro)
    6. Unplugging all rgb cable/wires were connected in RGB header

    But I noticed if I removed the Aura software everything is fine no issue.

    Here's my specs:

    Asus strix z370-F
    Core i3-8100
    2x 4gb Team T-Force Delta 2 RGB 2666MHz (Aura sync)
    6x ID-Cooling SF-12025-RGB 120mm Fan RGB (Aura sync)
    1x Deepcool 360 led strip
    120 SSD kingston
    1TB Seagate barracuda
    620W Seasonic Full Modular PSU

    Hope you can help me about my problem. Thank you
    Miniatura de Adjuntos Miniatura de Adjuntos Unbenannt.PNG.d754c6f0eea1fa99395c372978075bee.PNG  


  2. #2
    ROG Enthusiast Array AliAPCMR PC Specs
    AliAPCMR PC Specs
    MotherboardZ390 E
    Processori5 9600k
    Memory (part number)Corsair RGB Vengeance (Corsair CMR16GX4M2A2666C16)
    Graphics Card #1GTX 1070 EVGA FTW
    Sound CardAsus SupremeFX
    MonitorSamsung 1080p 40inch 3D Tv
    Storage #1Samsung Evo 500gb SSD
    Storage #23TB & 2TB &500GB HDD
    CPU CoolerNoctua U12S
    CaseNZXT Noctis 450
    Power Supply850 wats EVGA SUPERNOVA
    Keyboard Corsair Raptor K30
    Mouse Logitec M305
    Headset Creative Sound Blasters Rage V2 Wireless (RGB)
    OS Windows 10 (Latest Update)
    Accessory #1 NZXT GRID V2
    Accessory #2 NZXT HUE PLUS
    AliAPCMR's Avatar
    Join Date
    Sep 2017
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    51

    Exact same issue dude upon selecting certain effects the lights will either just freeze or turn of I did everything u did aswell and there are others with same issue and Asus are like na we just ignore them, I loved Asus they were a brilliant company back in the days they even sent me a gtx strix 980 once after my 970 broke for free brand new and since then they gone down hill, why are they adding new features to these boards when there current software is broken

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