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  1. #1
    ROG Member Array
    Join Date
    May 2018

    Monitor RMA received back with new physical damage and display issues.

    I posted a thread in general discussion about my recent experience with my RMA and was directed to post here.

    The monitor in question is an ASUS PG279Q IPS Panel 165Hz G-Sync display.

    Two days ago, I received my RMA back from the ASUS service center after contacting them about bright pixels. Mind you, this is my second time sending this monitor in. Upon receiving it back, the display did not turn on, even though the power light indicator was on, and the bottom left corner of the bezel was cracked and the bottom right was bent, like the screen was forced into it.

    I contacted support requesting an advanced RMA this time since this issue kept propping up and now there's new physical damage from repair, but I was again told like I have been each time for the past 2 years I contacted support due to issues that the PG279Q model is "not in stock". So now, it's on its way to the service center yet again to hopefully get the screen to actually boot up, and I have no idea if they will repair the physical damage they caused to the bezel, which may affect my warranty in the future.

    I paid good money for this monitor and took pride in keeping it well taken care of, and now there's physical damage on the bottom of the monitor that I did not cause and the display doesn't turn on.

    Support has been helpful in issuing RMAs, but I feel like since there has been issues with the monitor cropping up within the 2 years I have owned it, and now physical damage negatively affecting its cosmetic appeal, a brand new PG279Q monitor would have been a better solution to this fiasco.

    I'm posting this in hopefully getting in contact with an ASUS HQ representative since support has been unhelpful in the discussion to see if there's any way for a replacement PG279Q to be sent to me and having the service center keep my old one, but if that is not possible, I feel it is a good idea to have someone higher up at ASUS to be aware of the terrible RMA service I received, for I sent them a well-taken cared of monitor with pixel defects and no physical damage, and got it back physically damaged with a display that never turns on.

    To say the least, I am extremely disappointed with how this turned out, and as a fan of ROG, it's heartbreaking that I may have to look elsewhere for my PC peripherals in the future.

    Thank you for taking the time to read this post.

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