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  1. #21
    ROG Member Array AZBruno PC Specs
    AZBruno PC Specs
    MotherboardZ270M-PLUS
    Processori5-7600
    MonitorAsus PB278Q
    Storage #1Samsung 960 EVO M.2 500GB
    Storage #2WDC Black 1TB
    CaseFractal Design Define Mini C
    Power SupplyEVGA 550-G2
    Network RouterAsus RT-AC88U

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    Dec 2017
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    I've had an open case with Asus on this and the last communication (last week) was that someone else (Lawson R) had taken it over and would let me know when a resolution was found.

    Every day I checked my bookmarked forums with the same issue until today. Now the page says...


    The VIP Forum is closed. For product support or ASUS community, Please visit
    Global Support
    ROG Forum
    Zentalk Forum

    I guess it's official.
    Asus Z270M-Plus

  2. #22
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
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    Quote Originally Posted by AZBruno View Post
    I've had an open case with Asus on this and the last communication (last week) was that someone else (Lawson R) had taken it over and would let me know when a resolution was found.

    Every day I checked my bookmarked forums with the same issue until today. Now the page says...


    The VIP Forum is closed. For product support or ASUS community, Please visit
    Global Support
    ROG Forum
    Zentalk Forum

    I guess it's official.
    Well that's annoying. We're going to be flooded by non-ROG support issues because ASUS is sending them our way.

    *no offense intended, we just aren't setup to handle the situation
    Last edited by xeromist; 06-13-2018 at 12:10 AM.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #23
    ROG Enthusiast Array
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    May 2018
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    Its utter bs is what it is, there was a lot of information on there.

  4. #24
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
    davemon50's Avatar
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    Apr 2017
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    Why wouldn't they provide access at least to the archives of questions and answers. Seems simple enough, just de-activate new posts.
    Davemon50

  5. #25
    ROG Member Array billb's Avatar
    Join Date
    Dec 2012
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    5

    I was a moderator on the ASUS VIP forum for 10+ years.
    Went there today and BAM --- GONE!

    No message, no eMail - NOTHING

    Just this when I tried to login:

    The VIP Forum is closed. For product support or ASUS community, Please visit
    Global Support
    ROG Forum
    Zentalk Forum
    Last edited by billb; 06-10-2018 at 02:10 PM.

  6. #26
    ROG Enthusiast Array Browni PC Specs
    Browni PC Specs
    MotherboardPrime X370-Pro
    ProcessorRyzen 7 1800X
    Graphics Card #1ROG-STRIX-RX580-T8G-GAMING
    Storage #1Samsung 960 M.2 NVMe 250GB
    Storage #2Samsung EVO 850 SSD 1TB
    Power SupplyCorsair RM650i
    Mouse ROG Spatha
    Headset/Speakers Logitech Z533
    Network RouterDSL-AC88U

    Join Date
    Mar 2017
    Reputation
    10
    Posts
    38

    Can anybody from Asus explain why the VIP forums have been closed without warning?

  7. #27
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
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    Posts
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    Quote Originally Posted by billb View Post
    I was a moderator on the ASUS VIP forum for 10+ years.
    Went there today and BAM --- GONE!

    No message, no eMail - NOTHING

    Just this when I tried to login:

    The VIP Forum is closed. For product support or ASUS community, Please visit
    Global Support
    ROG Forum
    Zentalk Forum
    Sorry, that sucks. If this forum went dark I don't know what I'd do. I don't have any email or other contact information for anyone at ASUS so I'd be as clueless as everyone else.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  8. #28
    ROG Guru: White Belt Array Erwin05 PC Specs
    Erwin05 PC Specs
    MotherboardAsus P8Z77-V DELUXE
    ProcessorIntel Ivy Bridge Core i7-3770K @ 3.50GHz
    Memory (part number)F3-1600C9D-16GXM
    Graphics Card #1ASUS ROG STRIX-GTX1070-8G-GAMING
    CPU CoolerCorsair H100i v2
    Power SupplyCorsair RM850
    OS Windows 10 Home x64 - v1909

    Join Date
    May 2015
    Reputation
    10
    Posts
    108

    Quote Originally Posted by billb View Post
    I was a moderator on the ASUS VIP forum for 10+ years.
    Went there today and BAM --- GONE!

    No message, no eMail - NOTHING

    Just this when I tried to login:

    The VIP Forum is closed. For product support or ASUS community, Please visit
    Global Support
    ROG Forum
    Zentalk Forum
    Ulrich was the latest moderator.

  9. #29
    ROG Member Array AZBruno PC Specs
    AZBruno PC Specs
    MotherboardZ270M-PLUS
    Processori5-7600
    MonitorAsus PB278Q
    Storage #1Samsung 960 EVO M.2 500GB
    Storage #2WDC Black 1TB
    CaseFractal Design Define Mini C
    Power SupplyEVGA 550-G2
    Network RouterAsus RT-AC88U

    Join Date
    Dec 2017
    Reputation
    10
    Posts
    10

    The latest I heard back on my open case was on June 8 with this...

    Thank you for contacting ASUS Customer Care my name is Lawson R and I will be addressing your concern today. I'm very sorry that we closed the VIP forum, I will send you case to be queried by the relevant team. A response will be provided within 24-48 hours.

    Please make note of your case number for future reference: N180636735


    Regards,
    Lawson R.


    I just wrote back to see if there is further information.
    Asus Z270M-Plus

  10. #30
    ROG Member Array
    Join Date
    Jun 2018
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    10
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    6

    The loss of the VIP forum is a sad state of affairs

    The loss of the VIP forum is a sad state of affairs.

    I note someone above complained that VIP people were being sent here and that would clutter this forum with unwanted, non-ROG posts. Well, that cuts both ways! Here is part of what I posted in the 'introduce yourself" thread:

    This whole site seems to focus on gaming, a topic in which I have little interest! I have an ASUS AC88U wireless router. Is this where I go to discuss that and ask questions?
    The fact that someone from ASUS had to submit an incident report about the "missing" VIP forum tells me that ASUS hasn't got their act together -- a big lack of coordination/communication.

    EDIT: I see that this board has a forum dedicated to ASUS routers {https://rog.asus.com/forum/forumdisplay.php?301-ROG-Routers}, so perhaps things aren't as bad as I thought!
    Last edited by bertilak; 06-13-2018 at 09:05 PM.

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