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  1. #1
    New ROGer Array
    Join Date
    May 2018
    Reputation
    10
    Posts
    1

    GL703VM illumination problem

    Hi,
    Sorry for my English.
    I bought a notebook GL703VM. From the beginning I had problems with the illumination of the keyboard, no reaction to change the color of the backlight. I made a windows factory reset, install the latest drivers, but the problem has not disappeared.
    I wrote to the support and I get instructions for installation of the same drivers for 2 times, I wrote that I made windows factory reset but I got information from the support that I have to do windows factory reset.
    After a few days of writing with the support I think I found the source of the problem. I found on the hard disk KBFW Update tool V1.0.4 with driver to Strix GL703GE probably it was incorrectly installed.
    I wrote about it to the support and I got again the answer if I have the latest drivers, as if no one read what I write or what was before...
    Can I count on help?

    Regards

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello errni
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

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