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  1. #1
    ROG Member Array drfelip PC Specs
    drfelip PC Specs
    MotherboardAsus ROG STRIX B350-F Gaming
    ProcessorAMD Ryzen 5 2600
    Memory (part number)HX430C15PB3K2/16
    Graphics Card #1Sapphire Radeon HD 7850 2 GB GDDR5
    Sound CardSound Blaster Z
    MonitorHP L2245w
    Storage #1Samsung EVO 850 500 GB
    Storage #2WD Black 1 TB
    CPU CoolerScythe Kotetsu Mark II
    CaseFractal Design Define R5 Titanium
    Power SupplySeasonic G-Series 550 W
    Keyboard Logitech K340
    Mouse Logitech G302
    OS Windows 10

    Join Date
    May 2018
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    10
    Posts
    8

    Exclamation New build, ROG STRIX B350-F Gaming + Ryzen 5 2600 freezing all the time

    Hi guys! I desperately need help!

    After 10 years (yes, 10) with the same PC I decided to build a new one. I decided to wait for Ryzen 2000 and during the last weeks I was choosing and purchasing all the parts needed. On Friday I finally started assembling everything and installing Windows but, ****! The PC keeps freezing every few minutes! Something is really wrong. I'll give you some details:

    Specifications
    • CPU: AMD Ryzen 5 2600 at stock clocks.
    • Cooler: Scythe Kotetsu Mark II
    • Motherboard: Asus ROG STRIX B350-F Gaming
    • BIOS: 4011 (the online retailer updated it so it would be Ryzen 2000-ready).
    • RAM: Corsair Vengeance LPX 3000 (2 x 8 GB), running at 2133 MHz (I keep RAM settings in AUTO until I get the freezing fixed).
    • PSU: Seasonic G-Series 550 W
    • GPU: Sapphire Radeon HD 7850 (yes, it's old but I don't play demanding games at the moment, so I don't plan on upgrading anytime soon). It has been working flawlessly in my old PC for years).
    • Disk drive: Seagate EVO 850 500 GB


    Error messages
    • I got twice a CLOCK_WATCHDOG_TIMEOUT error, but normally it just freezes. It can be browsing the net, installing something, or even sitting idle in the desktop.


    Tests already performed
    • Software: it happens since Windows 10 was just installed fresh, so I don't think it's a software issue. All drivers are up-to-date (as far as I can tell).
    • I tried to install the Creators Update, but it freezes between 71 and 80%.
    • MEMTEST86 gives no errors (default test, 4 runs).
    • I tried with 1 RAM stick only, both sticks, but it does not help. When using one single stick I always used slot A2, as instructed in the manual of the motherboard.
    • CPU temperature is below 40 (it does not have the time to get warm before it freezes, LOL).
    • Other devices: I already disconnected the sound card, additional hard drive, DVD-drive, webcam and USB mic, but it does not help.
    • I checked all connections to the motherboard, all cables are tightly attached.


    Everything I could test seems to be OK. So I'm starting to think that either:
    1. I screwed something up. It's my first PC build; I had upgraded almost everything in my old PC without problems, and I think I assembled everything correctly in the new one, but maybe I overlooked something.
    2. Some component is defective. But, which one??? Possibly not the RAM, as MEMTEST86 passes, so what else? CPUs almost never fail, right?


    What do you suggest? Is there anything else I could try? Should I RMA the motherboard?
    Last edited by drfelip; 05-06-2018 at 04:05 PM. Reason: Typo

  2. #2
    ROG Member Array drfelip PC Specs
    drfelip PC Specs
    MotherboardAsus ROG STRIX B350-F Gaming
    ProcessorAMD Ryzen 5 2600
    Memory (part number)HX430C15PB3K2/16
    Graphics Card #1Sapphire Radeon HD 7850 2 GB GDDR5
    Sound CardSound Blaster Z
    MonitorHP L2245w
    Storage #1Samsung EVO 850 500 GB
    Storage #2WD Black 1 TB
    CPU CoolerScythe Kotetsu Mark II
    CaseFractal Design Define R5 Titanium
    Power SupplySeasonic G-Series 550 W
    Keyboard Logitech K340
    Mouse Logitech G302
    OS Windows 10

    Join Date
    May 2018
    Reputation
    10
    Posts
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    Lightbulb

    OK, maybe it IS something memory-related. It came to my mind that the maybe the memory AUTO settings (2133 MHz, 1.20 V) were too far away from the specifications in the QVL (3000 MHz, 1.35 V), so I tried setting that manually. It froze again installing the Creators Update. But I performed a few tests more and now at 2933 MHz, 1.36 V it is A LOT more stable. It seems that I can browse the net and watch Twitch streams normally, but I started a Blend test in Prime95 and the system froze after a few minutes. So it is not perfectly stable.

    What do you suggest to improve stability? Is there any other setting I should change in the BIOS, besides memory frequency and voltage?

  3. #3
    ROG Guru: Green Belt Array panzlock PC Specs
    panzlock PC Specs
    Laptop (Model)ASUS X553M, ASUS Zenpad 10 Z300M, ASUS X542BA-DH99
    MotherboardASUS P8Z68-V LX, ASUS Z170-A, ASUS ROG Strix B350-F Gaming
    ProcessorIntel i5-2500K, Intel i7-6700K, AMD Ryzen R7 1700
    Memory (part number)8GB Kingston 1333MhzDDR3 C9, 16GB G.Skill Aegis 3000Mhz DDR4 C16, 16GB G.Skill Trident Z 3200Mhz C16
    Graphics Card #1EVGA GTX 560Ti, ASUS ROG Strix GeForce GTX 1070 O8G OC, Sapphire Nitro+ RX Vega 56
    Monitor32" INSIGNIA 720p, 32" Samsung 1080p C32F391FWN, 32" ASUS 1440p VA32AQ
    Storage #1Seagate 150GB 7200RPM, Samsung 850 EVO 250GB 2.5" 6Gb/s Solid State Drive (X2)
    Storage #2Seagate 500GB 7200RPM, WD Blue 3TB - 5400 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch
    CPU CoolerDeepcool GAMMAXX 300, Deepcool Lucifer V2, Wraith Spire
    CaseAntec Sonata, Deepcool Dukase V1, Deepcool Dukase V3
    Power SupplyATX 650, EVGA SuperNOVA 850 P2 (X2)
    Keyboard Logitech K220, MSI Interceptor DS4200 (X2)
    Mouse Microsoft 1850, Microsoft 4500, Gamdias Erebos LE, MSI DS 100, Redragon M601 Centrophorus
    Headset/Speakers Logitech Z313, Logitech Z506 (X2)
    OS Windows 10 Home X64, Windows 10 Pro X64 (X2)
    panzlock's Avatar
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    Nov 2016
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    The B350-F is troublesome. For more info refer to the thread below. This deals mostly with Zen rather than Zen+ but I'm sure you'll find help there.

    https://rog.asus.com/forum/showthrea...ghlight=B350-F
    I'd like to deploy my troops in her country.

  4. #4
    ROG Member Array drfelip PC Specs
    drfelip PC Specs
    MotherboardAsus ROG STRIX B350-F Gaming
    ProcessorAMD Ryzen 5 2600
    Memory (part number)HX430C15PB3K2/16
    Graphics Card #1Sapphire Radeon HD 7850 2 GB GDDR5
    Sound CardSound Blaster Z
    MonitorHP L2245w
    Storage #1Samsung EVO 850 500 GB
    Storage #2WD Black 1 TB
    CPU CoolerScythe Kotetsu Mark II
    CaseFractal Design Define R5 Titanium
    Power SupplySeasonic G-Series 550 W
    Keyboard Logitech K340
    Mouse Logitech G302
    OS Windows 10

    Join Date
    May 2018
    Reputation
    10
    Posts
    8

    Troublesome? According to my research it's the less troublesome of the B350 motherboards...

    Thanks for the suggestion, I'm going to post in that thread.

  5. #5
    ROG Guru: Orange Belt Array AniChatt PC Specs
    AniChatt PC Specs
    Laptop (Model)ThinkPad X270 i7 7500U
    MotherboardAsus Strix X470-F 4204
    ProcessorR5 1600X 3.90GHz 1.325v
    Memory (part number)FlareX 3000MHz 4x8GB 1.39v
    Graphics Card #1Gigabyte Aorus GTX 1080
    MonitorLG 29UM69G Ultrawide
    Storage #1960EVO NVMe 250GB
    Storage #2850EVO SATA 1TB
    CPU CoolerCorsair H115i
    CaseNZXT S340 Razer
    Power SupplySeasonic Prime 850W
    Keyboard Corsair Strafe RGB
    Mouse Corsair Harpoon
    OS Windows 10 1809
    AniChatt's Avatar
    Join Date
    Jul 2017
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    If you are running more than 2 hardware monitor try to remove one. e.g. NZXT CAM + AI Suite 3 or HW Info + Ai SUite 3. It is the first step to check. Also check if aura sync is set to chage led colour as per cpu temp or not.

  6. #6
    ROG Member Array drfelip PC Specs
    drfelip PC Specs
    MotherboardAsus ROG STRIX B350-F Gaming
    ProcessorAMD Ryzen 5 2600
    Memory (part number)HX430C15PB3K2/16
    Graphics Card #1Sapphire Radeon HD 7850 2 GB GDDR5
    Sound CardSound Blaster Z
    MonitorHP L2245w
    Storage #1Samsung EVO 850 500 GB
    Storage #2WD Black 1 TB
    CPU CoolerScythe Kotetsu Mark II
    CaseFractal Design Define R5 Titanium
    Power SupplySeasonic G-Series 550 W
    Keyboard Logitech K340
    Mouse Logitech G302
    OS Windows 10

    Join Date
    May 2018
    Reputation
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    Posts
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    Quote Originally Posted by AniChatt View Post
    If you are running more than 2 hardware monitor try to remove one. e.g. NZXT CAM + AI Suite 3 or HW Info + Ai SUite 3. It is the first step to check. Also check if aura sync is set to chage led colour as per cpu temp or not.
    I finally found out that one of the RAM sticks was defective. But thanks for mentioning the problem with monitoring software: I was experiencing deep freezing problems (even reset button didn't work) and I observed that it happened only if I had Hwmonitor open (and AI Suite opened in the background). Good to know! I was about to dissassemble everything again!

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