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  1. #11
    New ROGer Array
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    May 2020
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    Touchpad

    Hi, I had a similar issue then realized the touchpad was cold (Because of the cooling pad I use). Once I turned the cooling pad off everything went normal. Bear in mind that it's a common issue with capacitive components.

  2. #12
    New ROGer Array
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    May 2020
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    Quote Originally Posted by Joanne@ASUS View Post
    Hi itsmerandy,

    Please reference to our FAQ: https://www.asus.com/support/FAQ/1042539
    see if it can solve your touchpad abnormal problems.

    If your probelm is not worked out with above solution and information, please contact ASUS customer service center for further information, thank you!

    Well I did everything you recommended and it helped but now my mouse pointer is real jittery and shakey. I have tried putting trackpad on lowest sensitivity but doesnt help.

  3. #13
    Moderator Array
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    Feb 2019
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    Hello itsmerandy,
    Do you have another mouse to cross check?
    and may I have the brand an model of the mouse?
    Thank you.

  4. #14
    ROG Member Array
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    May 2017
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    same problem with gl702... and i check the battery already swollen a bits... could that be the cause?

  5. #15
    Moderator Array
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    Feb 2019
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    Quote Originally Posted by handokovska View Post
    same problem with gl702... and i check the battery already swollen a bits... could that be the cause?
    Hello handokovska,
    Yeah very likely, since it will cause some uneven on the touchpad responding layer.
    Please kindly send your device to service center as soon as possible.
    Thank you.

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