06-18-2018 11:11 AM
06-18-2018 08:48 PM
06-18-2018 09:05 PM
OnepunchGus wrote:
Hello Marco,
Sorry to hear about all of this. Have you tried contacting Asus directly? Gaming laptops are tricky because the quality Control is terrible since Asus makes 20-30 different laptops every year. I once had an MSI GS60...Worst purchase of my life. Never again did I buy a gaming laptop. I found this information for you below, I believe this is directly to Serbia. Wish you the best of luck, I know your pain.
Pozovite nas
ASUS SERVISNI CENTAR
+381114300328
Proizvod
All Products
Radno vreme
Pon-Pet, 09:00-17:00.
06-19-2018 01:22 AM
06-19-2018 02:47 AM
Dalski wrote:
Don't bother calling, you must address everything in writing so there is a clear record. Going to court on verbal enquiries is frivolous, you'll get nowhere.
I was considering Returning my unit but reading up on experience from other users I won't be doing that due to the reports I read.
06-19-2018 04:53 AM
06-19-2018 03:58 PM
ReapZ wrote:
i don't think the poster above is trying to tell you to just do nothing. He is telling you to send your complaints to asus support in writing so you have proof of contacting them with what you complained about in the requests for support. I am not familiar with swiss cpl however i am familiar with law practice in the us and I agree with the previous poster that it would be better to have any complaints in writing. Also after doing a bit of searching i have came up with no phone number for English speaking swiss support however i did find a support email that is listed as English. I would suggest you send an email to them with any proof you have of the several RMA'S you have made already as well as the serial number, model number, place of purchase, proof of purchase if you have it and your contact info. and be sure to take screenshots of your complaint before sending it incase you are unable to print if off afterword's if you end up taking it to court that will be useful so it wont be your word against theirs. Remember they are the "experts" and your just a guy that bought a computer in the eyes of the courts.
link to English swiss support - https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-en&_ga=2.5531443.106630917.1529353630-110619...
06-22-2018 02:20 PM
Thaladar wrote:
Hmm, perhaps you are right - if everything else fails and I have to take this whole case to court, I'll have proof that I first tried to resolve the matter through traditional means... now I get what you're saying. I will compile all the necessary information that I need, do not worry. Even if they are "experts" and I'm just an "ordinary guy", justice shall be met, indeed!
P.S. Yeah, I had also found that link in English, shortly before you posted it here. Thank you for your several suggestions!
07-20-2018 05:45 AM
MrRuckus wrote:
It sounds like the fault lies in the negligent 3rd party repair facility. Since they are not Asus, I doubt taking legal action against Asus would do much good. The damage to the laptop is very unfortunate. Where is this damage? Is it in a place where it could hinder the Internal heatpipe? I ask because there is VERY little room in these laptops regarding free space. There really isnt any. If there is a "dent" somewhere in the housing, it very well could be hindering or pushing on a component to where the heatpipe/heatsink are not seated properly. This would make any tests fail. The chances of getting 2-3 faulty motherboards are slim to none. There has to be some negligence going on with the reassembly of the laptop. Something is not seating properly causing it to malfunction. Just my guess anyway.
Good Luck!
06-20-2018 05:57 AM