Results 1 to 4 of 4
  1. #1
    ROG Member Array
    Join Date
    May 2018
    Reputation
    10
    Posts
    6

    Asus ROG Zephyrus GX501VIK battery inflating and bad ASUS EUROPA RMA.

    Hello everybody,


    I am from Switzerland and i searched i got a problemwith my Asus ROG zephyrus bought in July 2017 which got that inflating battery problem like there : https://rog.asus.com/forum/showthrea...-lemon-already

    It must be at least 2 monthes till i got that problem. When i realized that keyboard was balloon and that the computer is not closing correctly, i immediately called Asus SWITZERLAND / FRANCE / BELGIUM on May 7 2018 (40 days now). They asked me pictures, some questions...
    I did everything I had to do. And they still haven't answered me yet !!
    I have called like 20 times, complained like 10 times by phone, e-mail and chat but never showed disrespect to Asus Employees because I am sure that they are not the problem (that is what I want to believe...)
    They told me that that they are waiting for an answer from an "Asus Headquarter in Netherland".

    But the problem is that I cant wait anymore !! I didnt pay 3500 Euros to get a broken laptop from a 15 Billion turnover business.
    My computer is dead when i take out the charger and now i am renting a Surface pro to work at school, while a bought that Max-Q technology thing to be able to play and work everywhere.

    I have got some hardware problems in the past with Apple, MSI and Sony,but they did the repair in like 2 weeks maximum. But with Asus, i am like at 1.5 month and they still haven't taken the computer for repair ? for a 3500 computer ? What's wrong ?

    I need help quick because i need that powerful laptop to play and work correctly on Unreal Engine 4.

    Thanks and sorry for my bad english.

    Seybi

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

  3. #3
    ROG Member Array
    Join Date
    May 2018
    Reputation
    10
    Posts
    6

    Hello

    Just sent u a PM.

    Thanks

  4. #4
    ROG Member Array
    Join Date
    May 2018
    Reputation
    10
    Posts
    6

    Quote Originally Posted by bill@asus View Post
    hello
    can you please send me a pm with any of the following details that you do have available?

    Product s/n:
    Case id#:
    Rma#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    thank you
    up up up

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •