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  1. #1
    ROG Member Array Khyzer PC Specs
    Khyzer PC Specs
    MotherboardMAXIMUS IX HERO
    ProcessorIntel Core i7-7700k
    Memory (part number)G.Skill DDR4 16GB
    Graphics Card #1ROG Strix GTX 1080 TI O11
    Storage #1Samsung SSD 850 EVO
    Storage #2Samsung SSD 850 EVO
    CPU CoolerKraken X62
    CasePhanteks Enthoo Evolv ATX
    Power SupplyEVGA SuperNOVA 850 G2, 80+ GOLD 850W
    Keyboard ROG Strix Flare
    Mouse ROG Spatha
    OS Windows 10 x64 bit

    Join Date
    Feb 2017

    PG348Q buttons seemingly dead?

    I have owned this monitor for 1 year and 3 months now and my expectations have been beyond exceeded. Truly a top notch experience owning this gorgeous monitor. Gaming on this thing... I see no reason to ever return to the 27" world lol. Unfortunately, last night while surfing the internet with headphones on and a youtube video in the background, a nasty storm rolled into town causing my power to flicker. The power couldn't have been down for more then a single heartbeat before it came back, but within that single second all of the lights on my mobo and tower turned off, as well as the monitor going black (should mention the tower and the monitor are plugged into a surge protector. A second later and everything sprang back to life, including returning me to exactly where I left off mid news article location. Worried about any potential damage being cause, I immediately shut down my PC and went to press the power button on my monitor when I noticed that nothing happened. Pressing the power button didn't seem to do anything at all and my monitor stayed powered on no matter, what displaying the "no display signal found" screen. Eventually detecting no signal it seemed to enter a pseudo-off state.

    At this point I began to nervously worry about what had happened to my baby. As soon as the storm passed I turned the PC back on and noticed that pressing the power button had no effect again, and it seemed as soon as the monitor noticed a signal being reported again it turned itself back on independent of any button pressing done by me. Now that the PC is on and I can inspect more closely I have determined with my completely "zero technical experience" that there seems to be nothing wrong with the monitors functions other than the fact that all four buttons and the joystick are non-responsive... completely dead...

    I am assuming there is not much that can be done to trouble shoot this issue? Would I still be able to RMA this product after a year of owning it? Any help would be super appreciated, I don't have anywhere near the money right now to purchase another one of these sadly and I am kind of terrified of losing this monitor.

  2. #2
    ROG 師傅 Array Arne Saknussemm PC Specs
    Arne Saknussemm PC Specs
    Laptop (Model)Laptop?...No way! (Model?...Jun Amaki...yes way!)
    ProcessorTHREADRIPPER 1920X
    Memory (part number)F4-3200C14Q-32GVK
    Graphics Card #1GTX Titan X
    Graphics Card #2SLI is dead to me
    Graphics Card #3Tri SLI is even dead to Nvidia
    Graphics Card #4Quad SLI is dead to everybody especially my credit card
    Sound CardXonar Essence STX
    MonitorASUS ROG Swift PG279Q
    Storage #1Samsung 950 PRO
    Storage #22x OCZ VERTEX 3/2x WD Caviar Black 500GB / 2x WD RED 2TB
    CPU CoolerCustom Loop: Dual D5s, Dual Alphacool Monsta 480s, XSPC Raystorm Neo TR4, EK TitanX WaterBlock
    CaseNope!...Phobya Bench...let it all hang out man!
    Power SupplySeasonic SS-1200XP3
    Keyboard Logitech G810 or Fender Rhodes Electric Piano (MKI 73)
    Mouse G502 or Speedy Gonzalez...not Mickey...don't do Disney!
    Headset ...firmly on neck
    Mouse Pad Mouse don't got his own pad man...lives with me
    Headset/Speakers Edifier Spinnaker...or you mean the speakers in my too many voices to name them all
    OS Win XP, 7, 8, 8.1 and Windows 10 Spyware Edition
    Network Router56k modem
    Accessory #1 Umm...nice tie?
    Accessory #2 Err...belt?
    Accessory #3 3 accessories?! I'm not a girl!!
    Arne Saknussemm's Avatar
    Join Date
    Apr 2012

    I don't think it's up to ASUS to replace your monitor damaged by a storm!

    If anyone would, it would be the company that makes the surge protector if they claim it will reliably mitigate lightning strikes (if they are that dumb).

    Troubleshooting, I would remove all power from the monitor for a while and see if that "resets" it's normal functionality...

  3. #3
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013

    Best you caan do with this is if the company you bought the so called surge protector has a guarantee then hit them up. There are a few that make REAL surge arrestors and offer up very large coverage if they fail, then again the real surge arrestors are not cheap. The $20 POS power strips labeled "surge protector" are a joke and do abosolutley nothing. You might want to check your grounding as well as this monitor is a DC power supply brick that isolates it from the AC power. Had things been properly grounded there is zero probability that a surge would fry your monitor, it may take out the power brick but not the monitor. This goes for the PC as well as the connection to the chassis of the PC and monitor are bonded via the display cable. Another course of action after the fact is to get a dual conversion online UPS and you will never have this worry again. This is what I use for my dektop.

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