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  1. #1
    New ROGer Array
    Join Date
    Jun 2018

    Can not activate windows 10, can’t connect to organisations server...

    In need of some help!
    New to this forum, couldn’t find a specific thread for this so here goes.

    I have the ROG G20CB*
    -Intel Core i7-6700 Quad @ 3.4 GHz
    -16 GB DDR4 RAM
    -1TB hard drive
    -Windows 10 Home, 64-bit
    -Nvidia GeForce GTX980 Graphics

    A few months back I sent my PC out to asus for a repair. They couldn’t actually find a problem so sent it back to me. Upon receiving my computer back a little bit down the line all of a sudden my windows is apparently not genuine. Every time I try to activate I get a message saying couldn’t connect to organisations activation server. No idea how to solve this problem as the desktop has no product key on the actual case, so assuming the key is internal. Upon finding original key using third party software, using that product key doesn’t work. Now, prior to this my PC was linked to my Microsoft account. Upon logging into this, shown on devices is now TWO recognised devices my original and now a second with a different computer name.*

    Any help/knowledge on how to fix the above problem would be a blessing. *

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Sounds like they may have changed the motherboard. Windows 10 maintains activation based on hardware and when the hardware changes significantly it will deactivate. You can try calling Microsoft and explaining the issue. I believe there should be instructions when you go to the Windows activation screen. Usually they will help if you are not regularly abusing reactivation.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Guru: Orange Belt Array chevell65 PC Specs
    chevell65 PC Specs
    MotherboardROG Strix Z370-H, ROG Maximus VII Z97
    ProcessorIntel 4790K 4.6GHz, Intel i5 8400, Intel e8600 Wolfdale, Intel Q9650 Yorkfield, Intel E6750 Conroe
    Memory (part number)16GB G.Skill PC3600
    Graphics Card #1GTX 660 OC
    MonitorAsus 23"
    CaseCorsair clear case
    Power SupplyThermaltake
    Keyboard Logitech G15
    Mouse Logitech G9
    OS Windows 10 Pro
    Network RouterDLink DIR-655, Asus AC88
    chevell65's Avatar
    Join Date
    Oct 2014

    You might try going here, click the link that says 'You're devices' In your Microsoft account online, and remove the new device that Asus created. After that try activation again.

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