Results 1 to 6 of 6

Hybrid View

  1. #1
    ROG Member Array
    Join Date
    May 2018
    Reputation
    10
    Posts
    6

    Question Problem with Asus GM501 charger software

    Recently I received a message saying that the USB charger service does not exist or the version is not supported. It was running fine weeks ago until now. Any help please !!! It's annoying not being able to quick charge your devices. My laptop is 501 GM...

  2. #2
    New ROGer Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    3

    mine did same thing I think its a weird way of letting us know of an update for the usb charger, instead of going thru asus live update

  3. #3
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,108

    Probably Windows update knocked it out. Download the latest from Asus Support downloads and ensure you have it turned on in your BIOS/UEFI
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  4. #4
    New ROGer Array darkcypsyan's Avatar
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    4

    same here

    heya everyone,
    did you get it to work after reinstalling it?

  5. #5
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    1

    Quote Originally Posted by Clintlgm View Post
    Probably Windows update knocked it out. Download the latest from Asus Support downloads and ensure you have it turned on in your BIOS/UEFI
    Hey man, am getting the same error.
    Am redirected to https://www.asus.com/us/supportonly/...Desk_Download/
    But which driver fixes this?
    I don't see a USB related driver fix?

  6. #6
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,108

    Quote Originally Posted by RoGu3 View Post
    Hey man, am getting the same error.
    Am redirected to https://www.asus.com/us/supportonly/...Desk_Download/
    But which driver fixes this?
    I don't see a USB related driver fix?
    The error is Asus GM501 charger software, there are no USB Drivers that is all Native in windows 10, what has happen is the last upgrade Windows 1903 has made your Charger software obsolete, you can try to reinstall from your eSupport folder if Asus does not have an updated version in your download on Asus Support Downloads
    You can also try to install the software in compatibility mode. Usually all the is required is a reinstall of the software.
    This is true for a lot of programs that dow't seem to work after an MS Windows upgrade or ever updates at times will knock out some software programs all the is needed is a reinstall of that p]aticular software program.

    Another point while I'm on this subject the very top Sticky tells everyone to back up and save your eSuport folder. This folder is spicific for your notebook and contain software that is not available anywhere else and of course drivers that were working when your notebook was new.

    Be sure to log in and enter your Notebook entire model including the last 4 Lettersand number as mine is G752VY DH72 to insure you get drivers spicific to your notebook sometimes thoes last 4 numbers make computer completly different the the general model Numbers.
    Last edited by Clintlgm; 07-27-2019 at 03:36 PM.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •