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  1. #1
    New ROGer Array
    Join Date
    Jun 2018
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    Lightbulb [request?] Crosshair VII Hero Bug Report submission form

    @elmor, raja@asus

    is it possible to have a bug report form setup for C7H bios's, like the one set up for C6H? it is almost like pulling teeth trying to submit a bug via regular asus support. they keep trying to tell me the issue i found is either "you are configuring it wrong" or "that's not a bug, its a feature" no matter the troubleshooting and evidence i provide them with. it is even more infuriating when they start off by re-stating the 'issue' you are reporting completely incorrectly, and when you say "no, that isn't the issue i'm having" they seem baffled by that you are saying. (this is based on the 5 different support staff that i had to interact with, giving me 5 different version of their interpretation as to what my issue is, and their constant insistence to create new case numbers).

    hopefully it would be possible to have such a form, as the bios is still young for the C7H, it would sad to see little bugs that are easily fixed if found early get buried and harder to fix later of in the bios's life.

    -nfsuw

  2. #2
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
    ProcessorIntel Core i5 6600K
    Memory (part number)G.Skill Ripjaws V DDR4 3200 32GBs
    Graphics Card #1Sapphire NITRO+ RX 480 OC 8GB
    Sound CardOnboard sound
    MonitorLG 25UM58-P
    Storage #1Samsung 850 EVO 1.0TB m.2
    Storage #2Samsung 850 EVO 1.0TB SATA & W.D. Black 2.0TB
    CPU CoolerEK Water Blocks EK-XLC Predator 240 1.1 w/push/pull add-on fans kit
    CaseNZXT Phantom 820
    Power SupplyEVGA SuperNOVA 1000 G2
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G403 Prodigy
    Headset/Speakers Logitech X530 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear WNDR 3700
    Accessory #1 Logitech c615 HD Webcam
    Accessory #2 Seagate Backup Desk 3.0TB
    Accessory #3 Logitech U920 Driving Force Racing Wheel/Logitech Driving Force Shifter/GT Omega Wheel Stand

    Join Date
    Feb 2013
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    From what I heard yesterday through a reliable review is that ASUS has a Performance UEFI for the Crosshair VII Hero.
    Where's it at on the mobo's download page ASUS ?
    The Performance UEFI is also a 4 digit number and always start's with 8.
    I found out in the video to pretty much just change the ram settings in it and leave everything else the way it is. It auto overclocks the cpu as needed.
    You can still tinker with various UEFI settings in it, but most people won't need to, unless they're into extreme overclocking.

  3. #3
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
    ProcessorIntel Core i5 6600K
    Memory (part number)G.Skill Ripjaws V DDR4 3200 32GBs
    Graphics Card #1Sapphire NITRO+ RX 480 OC 8GB
    Sound CardOnboard sound
    MonitorLG 25UM58-P
    Storage #1Samsung 850 EVO 1.0TB m.2
    Storage #2Samsung 850 EVO 1.0TB SATA & W.D. Black 2.0TB
    CPU CoolerEK Water Blocks EK-XLC Predator 240 1.1 w/push/pull add-on fans kit
    CaseNZXT Phantom 820
    Power SupplyEVGA SuperNOVA 1000 G2
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G403 Prodigy
    Headset/Speakers Logitech X530 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear WNDR 3700
    Accessory #1 Logitech c615 HD Webcam
    Accessory #2 Seagate Backup Desk 3.0TB
    Accessory #3 Logitech U920 Driving Force Racing Wheel/Logitech Driving Force Shifter/GT Omega Wheel Stand

    Join Date
    Feb 2013
    Reputation
    10
    Posts
    307

    You're spot on on your suggestion, too.
    They also need a page for their ASUS software complaints/bugs/feature requests for the mobo. AISuite III, Aura, etc.

  4. #4
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
    ProcessorIntel Core i5 6600K
    Memory (part number)G.Skill Ripjaws V DDR4 3200 32GBs
    Graphics Card #1Sapphire NITRO+ RX 480 OC 8GB
    Sound CardOnboard sound
    MonitorLG 25UM58-P
    Storage #1Samsung 850 EVO 1.0TB m.2
    Storage #2Samsung 850 EVO 1.0TB SATA & W.D. Black 2.0TB
    CPU CoolerEK Water Blocks EK-XLC Predator 240 1.1 w/push/pull add-on fans kit
    CaseNZXT Phantom 820
    Power SupplyEVGA SuperNOVA 1000 G2
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G403 Prodigy
    Headset/Speakers Logitech X530 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear WNDR 3700
    Accessory #1 Logitech c615 HD Webcam
    Accessory #2 Seagate Backup Desk 3.0TB
    Accessory #3 Logitech U920 Driving Force Racing Wheel/Logitech Driving Force Shifter/GT Omega Wheel Stand

    Join Date
    Feb 2013
    Reputation
    10
    Posts
    307

    I already have the AMD 2700X cpu.
    Crosshair VII Hero (Wi-Fi) and G-Skill Flare X or Sniper X are still needed to be purchased.
    All them will take until November due my finances due to a medical disability.
    I'm just upgrading my Skylake pc and then putting the Skylake cpu, mobo and ram in my old 990FX pc.

  5. #5
    ROG Member Array michaelemcken PC Specs
    michaelemcken PC Specs
    MotherboardCrosshair Vii Hero WiFi
    ProcessorRyzen 2700X

    Join Date
    May 2018
    Reputation
    10
    Posts
    23

    Great suggetion, i could really use such a place, as talking with ASUS technical support is about to literally kill me.
    I have given up on the CH7 as there are just way too many problems, even running with default settings and QVL accepted RAM and SSD.

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