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  1. #1
    ROG Member Array
    Join Date
    Jun 2018

    FX504GE - No buttons in the touch pad.

    Hi everyone,

    Does the touch pad have left and right buttons in it?
    I couldn't get my hands to another FX504GE to find that out and
    the reviews I watched over YouTube didn't help either.

    My FX504GE shows a layout that implies the availability of
    left and right buttons in the Touch Pad but pressing in that part
    of the Touch Pad doesn't produce the expected effect: having a click performed!.

    So, does FX504GE comes with Touch Pad buttons?

    Below you can find hardware profile.

    Best Regards,


    Full model name under the notebook (usually next to the serial number): "TUF GAMING FX504GE_FX80GE"

    Bios version: FX504GE.310

    CPU: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz

    Memory amount in GB: 8 GB

    GPU: GP107M [GeForce GTX 1050 Ti Mobile]

    SSD/HDDs/Optical drives: Micron_1100_MTFD ATA Disk 255MiB SATA m.2

    AC Adapter: Original ASUS ADP-120RH

    Operating system: Original ASUS factory image with updates

    Microsoft Activated: yes

    Drivers Installed (include version and especially any non-ASUS approved notebook drivers): no

    Any third Party temp/voltage software installed: no

    System Overclocked (provide details)? no

    Any hardware upgraded? no
    Last edited by willkane; 07-02-2018 at 08:07 AM. Reason: making more clear and conscise

  2. #2
    ROG Member Array
    Join Date
    Jun 2018

    Well, after chatting with ASUS support it was determined that my notebook is a faulty one, without Touch Pad buttons.

    My first notebook and it is faulty. Well, I can not do the RMA stuff right now. I'll see when it will get repaired.

    I even asked the guys at the place where I bought it to give me another and keep this one

    but they placed lame excuses about passing some amount of days after purchase.

    So between ASUS releasing a faulty notebook and my reseller not willing to change it with another,

    I got stuck in the middle. I bought it because I needed to use it, not for testing and sending to repair.

    Does ASUS test thoroughly its products before hitting the market? It seems not.

    I mean, it's the Touch Pad for Christ sake, it can't be that hard to check before sending to sale.

    What conclusion a customer could arrive after such a first experience with a product regarding a brand?

  3. #3
    ROG Guru: White Belt Array Zeroed85 PC Specs
    Zeroed85 PC Specs
    MotherboardAsus Maximus XI Hero Z390
    Processor8700K 5Ghz
    Memory (part number)Dominator Platinum RGB 32GB 3466Mhz
    Graphics Card #1EVGA RTX 2080 Ti FTW3
    Sound CardSoundBlaster X AE-5
    MonitorAsus ROG PG349Q 34"
    CPU CoolerCustom cooling
    CasePhanteks Eclipse P600S
    Power SupplySeasonic Prime 1300W
    Keyboard Corsair K70 MK.2 SE
    Mouse Corsair M65 Elite
    OS Win 10 64 1909

    Join Date
    Jun 2017

    If it's a recent purchase I am surprised the retailer/reseller does not replace it with another one right away. How many day's since purchase? What is the reseller offering you if not a replacement?

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