©ASUSTEK COMPUTER INC. ALL RIGHTS RESERVED.

creatie · ‎07-08-2018

I built a new PC as below config last month and it started my nightmare.

The PC randomly black screen in low CPU usage and NO related errors in event views (it only shows "power off unexpected", "dump fail" etc.).

At the beginning, I thought it was caused by overclock. I disabled all overclock options in bios and win10, even Cool & Quiet, set performance bias to None or Auto. I used aida64, OCCT, Furmark, memtest, Fritz Chess, etc. to test for hours and days, NO black screen.

But when I start to use it with low workload (internet browsing, listening music, downloading, etc.) daily, it occurred black screen again.
Sometimes several times in one hour, sometimes one or two times in days.

And when the black screen occurs, I can PING that PC successfully and read the files/folders shared by that PC from another laptop/pc; it seems you can't remote desktop to that PC when black screen. Keyboard, mouse is dead (Caps Lock light didn't on / off when you press); no signal to TV or monitor, CPU fans and VGA, motherboard, chassis fans work as normal.
I can't reset the PC by press the RESET on chassis (it works when PC working normally), I only can press the POWER button for 3 seconds to power off the PC. And after I re-power on the PC, sometimes it ask you to enter BIOS.

The video card is from my another PC. It works well on that one for years. Memory is tested on other PC, no issue. I don't have a CPU to replace and test. But I think it's motherboard issue.

I almost try to change every settings in the BIOS to test, I didn't install AI Suite, any RGB software on my PC, no start HW monitoring tools.Tried ultimate power plan, ryzen power plan, performance power plan, no timers for sleep...... I try to set everything I could figure out. Sometimes I even believe I fixed it after using it without black screen for day, then it black screen again. 😞

Please anyone can help me???

My build:
AMD Ryzen 2700x
Prime X470 pro BIOS 4011
Gskill DDR4 3200
AMD R9 370 4G HDMI to TV, DP to monitor
Win 10 Pro x64

gupsterg · ‎07-09-2018

I'd refrain from posting same issue in differing sections. Mods will probably come along a delete this one.

Intel Defector :eek: AMD Rebel

R9 5900X - Custom WC - ASUS Crosshair VII Hero WiFi - Ballistix Sport LT 2x16GB 3800MHz C16 - RX 6800 XT - WD SN770 2TB - 2x 870 EVO 4TB

24/7 OC: i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
Sapphire Fury X (1145/545 ~17.7K GS 3DM FS)
:eek: CPU Validation 5.198GHz@1.314v with 4.4GHz cache + RAM 2400MHz@1T :eek:
Da Music video

creatie · ‎07-18-2018

if I enable 'virtual memory'/"paging file" in win10 , and start eight HCI memtest (each 2048MB), one of them will find huge amounts of erros, when mentest just starts.

if disable 'virtual memory'/"paging file" in win10, ans start HCI memtest to test as more as they can (around 15GB), no erros .

use memtest86 test in DOS, no erros.

any ideas?

xWRATHOFDOMx · ‎08-16-2018

I have the 2700x x470 Strix F paired up with the 1080ti Strix and 16gb of GSKILL RGB 3200mhz. I went a few days with this problem. Reinstalled windows didnt help, same problem. Then I unstalled all the ASUS and AMD apps and just kept drivers of course. Problems stop. I tried everything before. Playing with cpu & memory clocks and could not get it to stop. Even changed the PSU. Took off the AI Suite and no crash or black screen. All programs reinstalled now except AI Suite and this is one of the most stable systems I ever built and even with good OC on CPU, Memory and GPU. Zer0 crashing!

babus · ‎09-07-2018

xWRATHOFDOMx wrote:
I have the 2700x x470 Strix F paired up with the 1080ti Strix and 16gb of GSKILL RGB 3200mhz. I went a few days with this problem. Reinstalled windows didnt help, same problem. Then I unstalled all the ASUS and AMD apps and just kept drivers of course. Problems stop. I tried everything before. Playing with cpu & memory clocks and could not get it to stop. Even changed the PSU. Took off the AI Suite and no crash or black screen. All programs reinstalled now except AI Suite and this is one of the most stable systems I ever built and even with good OC on CPU, Memory and GPU. Zer0 crashing!

Thank you WRATHOFDOM! I can say that with your description of how you solved your black screen problem while the system stays on, and having a good-looking system (not as expceptional as yours ...), ryzen7- 1800x + x470 +16 gb ddr4 ballistix + SLI 1080 strix, - I uninstalled AISUITE3 and so far I have the stable system. Although I like the application ... I play Ashes of tehe syngularity Scaling in widescreen is that game in this mode really requires a lot of system. Luck. Sorry for the writing style, this is an automatic translation. I am not proficient in English.

babus · ‎09-08-2018

User Oreaba has discovered a truly important solution to this serious problem related to AiSuite 3, an application I believe is fundamental to the gestap of today's next generation desktop systems. The problem would be in the Aura app on the motherboard that generates conflicts that end in BSOD. I uninstalled the AURA application from the motherboard and reinstalled the AiSuite app by reinstalling the Aura App from the graphics card. So far the system is unstable. Congratulations to Oreaba for such a great job! I review the Oreaba post for knowledge. Best Regards.

https://rog.asus.com/forum/showthread.php?96442-Win-10-BSOD-s-Ala-AI-Suite-3-s-IOMap64-sys&p=734622#...

Prime X470-Pro random and weird black screen