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  1. #1
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    ROG Z370-E: Neither USB-C port on mobo works

    Have a new build with a Z370-E mobo. It has usb 3.1 gen 2 support on the mobo and the rear panel. I have a Fractal Define R6 case that has a USB-C connection to the mobo USB 3.1 Gen 2 header on the mobo. Neither of the USB-C ports is working. Is there a special driver for USB 3.1 Gen 2 that needs to be installed?

    Any insight will be appreciated.

    TIA

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
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    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
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    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
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    Make sure you have the latest chipset driver installed for your board and also the latest BIOS version.
    Davemon50

  3. #3
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    Quote Originally Posted by davemon50 View Post
    Make sure you have the latest chipset driver installed for your board and also the latest BIOS version.
    Thank you. I realized today that the USB-C port is working. I hooked up a external spinner and it immediately recognized the drive. What didn't work was my USB-C cord to a SSD. Yet the SSD works just fine in my XPS' USB-C port. So I am just amazed. Likely not a big problem as I built my new rig with 11 TB of drives. 3 TB of SSDs and 8 TB of spinners.

    I was planning on buying a 4TB SSD for external use, but will switch to buying another 2 TB M.2 drive for the M.2-2 spot on the Mobo.

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