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  1. #1
    ROG Member Array xxswakxx13 PC Specs
    xxswakxx13 PC Specs
    MotherboardASUS X99 Deluxe II
    ProcessorIntel i7-6850K
    Memory (part number)CMU64GX4M4C3200C16
    Graphics Card #1EVGA 1080ti FTW3 Hybrid
    MonitorSamsung 4K
    Storage #1Samsung M.2 950 Pro 256GB
    Storage #2Too many
    CPU CoolerCorsair H115i
    CaseCooler Master Cosmos II
    Power SupplyCorsair HX1000i
    OS Windows 10 Pro 64-bit

    Join Date
    Nov 2016

    ASUS RMA Nightmare

    The Thunderbolt 3 (T3) card, included with my X99 Deluxe II purchase, stopped working. I replaced the T3 card with a friends identical T3 card, and it worked without issue. This was a clear sign there was an issue with the T3 card. After contacting Asus, they would only create an RMA for the Thunderbolt 3 card IF I sent the motherboard in as well with the T3 card. I explained numerous times how ridiculous that was, especially because I just got the motherboard back from a different RMA. However, Asus refused. I provided the serial numbers, packaged everything up in the same packing they sent me from the previous RMA, and off it went.

    The motherboard arrived at their facility. The Asus representative entered the wrong serial number for the RMA, which caused a week long delay. Finally, the motherboard reached the repair facility, and it's now 'damaged beyond repair.' Asus provided the shipping label for the RMA, but told me either to pay them for a new motherboard or file a claim with the shipper. They didn't even mention anything about the T3 card.

    I am lost for words.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Moved to service-inquiries. Hopefully someone from ASUS can help rectify this.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    Moderator Array
    Join Date
    Jul 2018

    Dear xxswakxx13
    Good day, I have send private message to you to understand more detail , thank you.

  4. #4
    Moderator Array
    Join Date
    Jun 2018

    Dear xxswakxx13,

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help look into this case for you. Feel free to PM or email me with the below details so we can collaborate towards a resolution.

    Product S/N:
    RMA #:
    Full name:

    My email is

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