I've had my new GL503VS-DH74 Scar Edition for over a month now and am loving it except for one very frustrating issue.
Immediately after unboxing, I performed a clean install of Windows 10 and reinstalled all the latest drivers/utilities directly from Asus's support page. Not long afterwards, I started noticing the trackpad would randomly stop responding for a second or two at a time. I can do a basic tracking motion with my finger on the touchpad and the cursor will suddenly stop moving on the screen. Similarly, I can be scrolling with two fingers and the page will just stop scrolling to my motion.
Occasionally, the cursor will follow a weird circular path at a strangely fast speed when I'm just trying to move in a linear direction.
Each time any of this happens, the trackpad will go back to working normally after a few seconds. Of course, using a USB mouse is fine.
At first I thought I was "holding it wrong" (as if the trackpad was trying to register a gesture?), but the issue has persisted no matter how I position my finger on the trackpad.
Other things I've tried (without much luck):
- Reinstalling the latest touchpad driver (11.0.25)
- Installing the previous touchpad driver (11.0.18)
- Installing the latest touchpad driver for the new GL504VS (11.0.0.23)
- Uninstalling the ASUS touchpad driver and allowing Windows to use its own version
- Increasing the "Touchpad sensitivity" to "Most sensitive"
- Disabling all touchpad gestures
- Setting the priority of the HID process to "Realtime" via Task Manager
- Reseating the touchpad ribbon cables (I didn't notice any battery swelling)
I reached out to ASUS customer support and was simply told to RMA the laptop. I would like to rule out any software causes before doing an RMA because 1) I need the laptop for the time being, 2) I've had horrible experiences with RMA's in the past, and 3) given the nature of the issue, I'm not convinced ASUS will be able to tell if the issue is fixed or not since it's so sporadic.
Any ideas? Before I bought the laptop, I remember coming across a 1-star review where someone was having the same issue, but I'm unable to find it now.
Thanks in advance!