Page 1 of 3 1 2 3 LastLast
Results 1 to 10 of 35

Hybrid View

  1. #1
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Thumbs up *RESOLVED* ASUS RMA Nightmare (Russian edition) v.2

    case resolved!!! Replacement received!!!

    Faith in asus restored!!!
    Miniatura de Adjuntos Miniatura de Adjuntos Date.JPG  

    asus rog.JPG  

    Last edited by McCoy; 09-19-2018 at 07:52 AM. Reason: Update

  2. #2
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Day 47 7/31/2018

    Since now, i will post all activities and ASUS replies EVERY DAY.

    Let's start from DAY 47 since my GL502VSK got to RMA.

    ASUS Support replied that my PC was bought in America (though, no articulation of which America)

  3. #3
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Angry Day 48 8/1/2018

    ASUS Customer Loyalty team from US replied that they can't recognize RMA number in their system.

    I've sent proof pics and waiting for answer.

  4. #4
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Lightbulb Day 49 8/2/2018

    ASUS finally contacted me. Well, it might be considered as good news: next week i will receive a paper (an act). But i don't who will give it.
    I should scan, and send it to ASUS. And they will offer me a replacement.
    Looking forward next week.

  5. #5
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Angry Last days UPDATE

    Day 50 (8/3/2018) ASUS North American employees answering time-to-time
    Day 51 (8/4/2018) Weekend
    Day 52 (8/5/2018) Weekend
    Day 53 (8/6/2018) Gently reminded ASUS CIS Support that i'm still holding dispute. I think they @intentionally forget@ me and my case (they've asked for my s|n once again). No problem, i'll remind them )

  6. #6
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Day 54 (8/7/2018)

    Well, i've contacted Global Associate Product Marketing Manager (ASUS Republic of Gamers) and told him about my problem. He didn't reply as expected.

    Waiting for answer from ASUS CIS support ... they FORGOT my s|n as i did realized from letter received yesterday.

  7. #7
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Our team in Russia informed me that they contacted you already, did they reach you? They will be providing you a replacement.

  8. #8
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Day 69 (8/22/2018)

    Quote Originally Posted by MasterC@ASUS View Post
    Our team in Russia informed me that they contacted you already, did they reach you? They will be providing you a replacement.
    True! They've contacted me and i'm waiting for replacement.

    Finally i've reached understandable replies from local ASUS.

    xeromist, MasterC - thank you very much. My respect!

    I leave thread for some time, and write when it's finally over.

    Thank you very much!

  9. #9
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Days 69, 70, 71, 72, 73, 74 (8/23/2018 - 8/27/2018)

    No interesting news. Still waiting for replacement. It seems that i will receive replacement this week.

    OMG, 74 days!

  10. #10
    ROG Guru: White Belt Array
    Join Date
    Jul 2018
    Reputation
    11
    Posts
    120

    Day 75/76 (8/29/2019)

    ASUS promised that replacement laptop will be received by local ASUS office at 8/28/2018.

    Guess what?
    It wasn't.

Page 1 of 3 1 2 3 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •