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  1. #11
    ROG Guru: White Belt Array
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    Day 60 (8/13/2018)

    No replies nor news considering replacement and compensation yet received. I'm get very bored and anxious about ASUS. Really don't get why they behave such way.

    ASUS North America support vanished after promising me that this case will be forwarded to their leads: well, it might reached them. Though, no actions have been taken by local teams.

    Waiting for ASUS to reply.

    Tomorrow, 14 of August, will be 2nd month since i give them my laptop. Probably, it is some kind of anniversary: so i'm going to take my girlfriend for a dinner discussing how bad this is living 2 month without your gaming laptop.

    UPD: ASUS decided to reply my mails (thank you very much). They saying that replacement process will take 3-4 weeks! What the hell they are going to do in 3-4 weeks?

    So currently, ASUS seems that it is fine to take dispute in 90 DAYS!
    Last edited by McCoy; 08-13-2018 at 02:27 PM.

  2. #12
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    Day 61 (8/14/2018)

    Such a shame ASUS knows how dissapointed i am - they do nothing, even saying "we're sorry"


    Most vicious aspect - is that some employees from worldwide ASUS branches answering my mails, but it seems they do literally nothing.

    So i am sitting here and enjoying blogging on this forum.

    DEAR ASUS EMPLOYEE WHO EVER YOU ARE (CEO, VICE PRESIDENT, TECHNICAL OFFICERS, SENIOR ENGINEERS, SOCIAL MEDIA GUYS)
    SOMEBODY!
    SOMEONE!
    PLEASE CONTACT ME - PLEASE HELP! I DID NOTHING WRONG AND I MEAN NO HARM!
    !WAKE ME UP FROM THIS NIGHTMARE!

  3. #13
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    Thumbs up Day 62 (8/15/2018)

    Well please join me on this very special occasion - 2nd month has passed.

    First of all, i want to thank the local community:
    xeromist - a really nice guys who watching this outrage ) Thank you, kindly.
    cl-adrian - an another nice guys, who replies and investigates this case from another continent (local ASUS doesn't reply him too).
    cl-justin - who also replies and tries to help.

    Please notice that ASUS employees do read this thread and try to help and resolve this issue.

    Unfortunately, it seems that local ASUS doesn't wish to collaborate.

  4. #14
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    Thumbs up Day 63 (8/16/2018)

    Local ASUS staying silent. They haven't sent available options for replacement or any valuable information.

    If you have anybody from ASUS - please ask them to contact me directly.

  5. #15
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    Day 64 (8/17/2018)

    Just another day. Enjoying the silence from ASUS.

    Happy weekend folks

  6. #16
    Administrator Array MasterC@ASUS's Avatar
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    Our team in Russia informed me that they contacted you already, did they reach you? They will be providing you a replacement.

  7. #17
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    Day 69 (8/22/2018)

    Quote Originally Posted by MasterC@ASUS View Post
    Our team in Russia informed me that they contacted you already, did they reach you? They will be providing you a replacement.
    True! They've contacted me and i'm waiting for replacement.

    Finally i've reached understandable replies from local ASUS.

    xeromist, MasterC - thank you very much. My respect!

    I leave thread for some time, and write when it's finally over.

    Thank you very much!

  8. #18
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    Days 69, 70, 71, 72, 73, 74 (8/23/2018 - 8/27/2018)

    No interesting news. Still waiting for replacement. It seems that i will receive replacement this week.

    OMG, 74 days!

  9. #19
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    Day 75/76 (8/29/2019)

    ASUS promised that replacement laptop will be received by local ASUS office at 8/28/2018.

    Guess what?
    It wasn't.

  10. #20
    ROG Guru: White Belt Array
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    Day 77 (8/30/2018)

    Well ...
    It's really strange behavior to promise something and then vanish. I've used to do so when i was 5 years old.

    Tomorrow, Friday, will be last day that ASUS promised to provide me a replacement. There putting so much money into marketing expenditures, maybe improving RMA is better idea to raise goodwil of a brand?

    I don't even know, you really think those guys choose the right job?
    UPD: ASUS eventually contacted me. They received laptop and will send it to RMA in near future.

    DAY 77
    Last edited by McCoy; 08-30-2018 at 02:49 PM.

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