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  1. #21
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    Day 78 (8/31/2018)

    Quote Originally Posted by McCoy View Post
    Well ...

    UPD: ASUS eventually contacted me. They received laptop and will send it to RMA in near future.

    DAY 77
    This "NEAR FUTURE" was not today. Hope it will be the last weekend without gaming.

    Looking forward next week. Wish everyone great weekend!

    DAY 78

  2. #22
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    DAY 79

    DAY 80

    DAY 81

    Local ASUS is dead silent.

    Bloody headache ...
    Last edited by McCoy; 09-04-2018 at 07:54 AM.

  3. #23
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    DAY 82

    Local ASUS wrote that there will be no replacement until such procedure is approved by head unit. "WTF?" you ask. "BFYTW!" i will answer.

    82 days ago i left my laptop at RMA service ... I hardly could imagine that this will take about 3 months.

    OMG ASUS you're ripping apart all the good memories which we had together:
    - my first experience with overclocking Q6600 with Commando board (YEEES!! IT"S STILL ALIVE!)
    - my frirst watercooling loop on Maximus II Formula with Q9650.

    You were diamond brand until i encountered so-called RMA ... It's totally worthless.

  4. #24
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    Quote Originally Posted by pndiode View Post
    Local ASUS wrote that there will be no replacement until such procedure is approved by head unit.

    Looks like ASUS is holding out until HEAD UNIT makes a decision.

    https://www.truthinadvertising.org/a...02vsk-laptops/

    http://www.classactionsreporter.com/..._complaint.pdf
    Local ASUS wrote that there will be no replacement until such procedure is approved by head unit.

    Looks like ASUS is holding out until HEAD UNIT makes a decision.

    https://www.truthinadvertising.org/a...02vsk-laptops/

    http://www.classactionsreporter.com/..._complaint.pdf

    OMG WHY THE HELL THEY DIDN'T REPLACE IT ASAP?

  5. #25
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
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    OT posts removed. Just a reminder that the Service Inquiries section is not for discussion. Please do not post in this section unless you are the OP or an ASUS representative. If you would like to discuss, PM the author or post in another section. Thank you.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  6. #26
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    Day 83 (9/5/2018)

    Quote Originally Posted by xeromist View Post
    OT posts removed. Just a reminder that the Service Inquiries section is not for discussion. Please do not post in this section unless you are the OP or an ASUS representative. If you would like to discuss, PM the author or post in another section. Thank you.
    OK, wasn't my fault.

    Well ...
    DAY 83

    Once again, local ASUS decided not to answer to any of my e-mails. RMA service replied by phone that they know nothing about replacement, and they have no news considering my case.

    I'm curios:

    When those guys decide to provide replacement?
    Why it takes 83+ days to do this?
    Isn't it enough to manufacture a new piece of a laptop?

    I will be soooooo happy if somebody tell me the answers.

  7. #27
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    Exclamation Day 84 (9/6/2018)

    Quote Originally Posted by MasterC@ASUS View Post
    Our team in Russia informed me that they contacted you already, did they reach you? They will be providing you a replacement.

    Replacement still not provided.

    No replies from local ASUS - they just ignore my e-mails.


    Once again, all promises and deadlines broke. ASUS exceed my worst expectations. And today, is the ...

    DAY 84

  8. #28
    Administrator Array MasterC@ASUS's Avatar
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    I was informed that a replacement was offered on the 17th August, let me look into this for you.

  9. #29
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    Day 85 (9/7/2018)

    Quote Originally Posted by MasterC@ASUS View Post
    I was informed that a replacement was offered on the 17th August, let me look into this for you.
    Thank you MasterC@ASUS,

    Yes, it was, and i accepted they offer. They promised that process will be done in 2 weeks (3 weeks past today). At this point they vanished, without giving me replacement, nor replying to me by e-mails. And today, is the ...

    DAY 85

  10. #30
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    Day 86-87-88 (9/8/2018-9/10/2018)

    DAYS 86-87-88

    ASUS replied that replacement still not approved.

    It's a freakin' joke to do RMA for 88 days.

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