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  1. #1
    Banned Array
    Join Date
    May 2017
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    AI Suite still not working, at all.

    AI Suite crashes hard when I try to manage my fans through Fan Xpert 4. I posted at the time it started to happen, end of last year.

    The latest release for AI Suite was the version 3.00.13 on the 2018/01/16 (according to your website). It's been almost 7 months I can't manage my motherboard settings.

    What the **** are you guys doing?
    Jesus Christ, I swear to god this is the last time I buy anything from Asus.

    How can you possibly think it's okay to sell some top tier priced hardware, a whole bunch of features that go with them, and then just don't do anything about it when nothing works??

    I had issues with Aura, Armoury, AI Suite and GPU Tweak. Literally every single one of your softwares. Get your **** together.

  2. #2
    Banned due to use of expletives. Array epicDoC PC Specs
    epicDoC PC Specs
    Laptop (Model)N/A
    MotherboardAsus ROG Maximus VIII Hero Alpha
    ProcessorIntel i7 6700K @4.6 GHz
    Memory (part number)16GB (2x8GB) Corsair Vengeance 3600MHz DDR4
    Graphics Card #1Nvidia GEForce GTX 970 Asus Strix
    Sound CardSB Audigy Rx
    MonitorSamsung 4K
    Storage #1128GB M.2 Sasung SSD
    Storage #22 x Samsung 250 GB Evo SSD / 2 x 2TB HDD
    CPU CoolerCorsair H115i AIO Cooler
    CaseEnthoo Luxe Full Tower
    Power SupplyCorsair RM750x Full Modular
    Keyboard Steelseries Apex
    Mouse Razer Mamba TE 2015
    Headset HyperX Cloud
    Mouse Pad Razer Firefly
    Headset/Speakers Creative 5.1 Speakers
    OS Windows 10
    Network RouterSynology RT1900ac
    Accessory #1 1080P Logitch Webcam

    Join Date
    Nov 2016
    Reputation
    6
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    19

    You're not alone bro. Next upgrade ASUS will NOT be even thought of! There are plenty of other manufacturers out there. I personally am going Gigabyte as not heard a bad thing about them and the boards are way cheaper (with similar features) than this crappy ASUS company

  3. #3
    ROG Guru: Green Belt Array FireRx PC Specs
    FireRx PC Specs
    MotherboardRampage VI Extreme
    ProcessorIntel 7900 X
    Memory (part number)Corsair CMD32GX4MA2800c16
    Graphics Card #1EGVA RTX 2080ti
    Sound Cardonboard
    MonitorLG 34" curved
    Storage #1Samsung 960 M2 SSD 1 terabyte
    Storage #2Samsumg 850 PRO SSD 1Tb
    CPU CoolerCorsair H80i
    CaseLian Li VS2000
    Power SupplyThermaltake 1200 modular
    Keyboard Logitech K800
    Mouse Logitech
    Headset Powerbeat2 wireless
    Mouse Pad Xtrac Ripper XL
    Headset/Speakers logitech
    OS Windows 10 Pro 17692
    Network RouterNetGear
    Accessory #1 Logitech G940 FLight gear
    FireRx's Avatar
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    Apr 2013
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    708

    unfortunately ASUS is going to lose a lot of folks buying their top end boards because of the lack of support of Ai Suite. The software Division needs to step up!
    Intel Core i9 7900X @4.7ghz @1.219v
    Asus Rampage VI Extreme [bios 1403]
    LG (34U97-s) Monitor 3440 x1440
    Nvidia RTX 2080ti
    Windows 10 Pro

  4. #4
    ROG Guru: Yellow Belt Array Sprayingmango PC Specs
    Sprayingmango PC Specs
    Laptop (Model)Late 2017 MacBook Pro 15"
    MotherboardRampage VI Extreme X299
    Processori9 7900X
    Memory (part number)G-Skill Trident Z RGB 3600 32GB
    Graphics Card #1EVGA 2080Ti XC Ultra
    Graphics Card #2EVGA 2080Ti XC Ultra
    MonitorTriple Asus PG27UQ G-Sync
    Storage #1Samsung 970 Evo 2TB NVME
    Storage #2Samsung 970 Evo 1TB NVME
    CPU CoolerCorsair H150i Pro RGB
    CaseCorsair 1000D
    Power SupplyCorsair AX1600i
    Keyboard Logitech G910
    Mouse Logitech G Pro Lightspeed
    Headset No...just no. Sennheiser HD650s w/ Schitt Stack
    Mouse Pad Logitech PowerPlay
    Headset/Speakers Denon 7.2 Atmos w/ Polk Signature Series
    OS Win10 Pro 1809
    Network RouterAsus Rog Rapture GT-5300

    Join Date
    Mar 2013
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    Truth is Asus makes the best hardware out there and drops the ball on software support sometimes.

  5. #5
    Banned due to use of expletives. Array epicDoC PC Specs
    epicDoC PC Specs
    Laptop (Model)N/A
    MotherboardAsus ROG Maximus VIII Hero Alpha
    ProcessorIntel i7 6700K @4.6 GHz
    Memory (part number)16GB (2x8GB) Corsair Vengeance 3600MHz DDR4
    Graphics Card #1Nvidia GEForce GTX 970 Asus Strix
    Sound CardSB Audigy Rx
    MonitorSamsung 4K
    Storage #1128GB M.2 Sasung SSD
    Storage #22 x Samsung 250 GB Evo SSD / 2 x 2TB HDD
    CPU CoolerCorsair H115i AIO Cooler
    CaseEnthoo Luxe Full Tower
    Power SupplyCorsair RM750x Full Modular
    Keyboard Steelseries Apex
    Mouse Razer Mamba TE 2015
    Headset HyperX Cloud
    Mouse Pad Razer Firefly
    Headset/Speakers Creative 5.1 Speakers
    OS Windows 10
    Network RouterSynology RT1900ac
    Accessory #1 1080P Logitch Webcam

    Join Date
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    Quote Originally Posted by Sprayingmango View Post
    Truth is Asus makes the best hardware out there and drops the ball on software support sometimes.
    Sometimes?

  6. #6
    ROG Member Array DJ LFD PC Specs
    DJ LFD PC Specs
    Laptop (Model)Custom Desktop
    MotherboardASUS ROG Strix Z370-E
    ProcessorCore i3 8100 (8th Gen. 300 Series)
    Memory (part number)2x8GB Patriot Viper 2133 DDR4 (PVE48G213C4GY )
    Graphics Card #1EVGA GTX 960 4GB ACX 2.0+
    Graphics Card #2EVGA GTX 960 4GB ACX 2.0+
    Sound CardCreative Fatal1ty Champion Recon3D PCIe w/ Front I/O Deck
    MonitorSamsung 40" HDTV 1080p @ 60Hz
    Storage #1Team Group 128GB SSD SATA III /OS
    Storage #2Samsung EVO 860 500GB SATA III SSD/ /Storage ; WD Caviar 1TB 7200 RPM HDD for Older Storage
    CPU CoolerCooler Master MA620P RGB LED Twin Tower modifed fan placement (RAM-> Rear I/O)
    CaseCorsair Graphite 230T Rebel Orange
    Power SupplyAntec TPQ True Power Quattro 1200W
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G602 11-button/ lagless/ fully progammable
    Headset Sound Blaster Blaze
    Mouse Pad Dell XPS Teflon/Steel
    Headset/Speakers Logitech Z506 5.1 surround
    OS W10 64-bit
    Accessory #1 DEEPCOOL WIND BLADE 120mm White LED
    Accessory #2 ID-COOLING NO-12025-G Green LED 120mm
    Accessory #3 NOVATION Launchkey 49 MKII MIDI Keyboard Controller
    DJ LFD's Avatar
    Join Date
    May 2018
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    Quote Originally Posted by epicDoC View Post
    Sometimes?
    AURA, RAM Cache III, Fan Xpert, and Clone Drive all working fine here on an ASUS ROG Strix Z370-E Gaming MotherBoard, Windows 10 64-bit.

    Sorry to hear you're having troubles, but maybe try something not ASUS to control fans?

    I don't overclock so maybe that's a bigger issue for you, but when i upgrade my i3 quad-core for a 6 core HT chip i plan on bringing it to a local shop i am tight with to OC. I plan on having them use AI suite to OC and don't see any issues with the software straight from the MB disc.
    Last edited by DJ LFD; 07-10-2018 at 02:36 PM. Reason: typos

  7. #7
    Banned due to use of expletives. Array epicDoC PC Specs
    epicDoC PC Specs
    Laptop (Model)N/A
    MotherboardAsus ROG Maximus VIII Hero Alpha
    ProcessorIntel i7 6700K @4.6 GHz
    Memory (part number)16GB (2x8GB) Corsair Vengeance 3600MHz DDR4
    Graphics Card #1Nvidia GEForce GTX 970 Asus Strix
    Sound CardSB Audigy Rx
    MonitorSamsung 4K
    Storage #1128GB M.2 Sasung SSD
    Storage #22 x Samsung 250 GB Evo SSD / 2 x 2TB HDD
    CPU CoolerCorsair H115i AIO Cooler
    CaseEnthoo Luxe Full Tower
    Power SupplyCorsair RM750x Full Modular
    Keyboard Steelseries Apex
    Mouse Razer Mamba TE 2015
    Headset HyperX Cloud
    Mouse Pad Razer Firefly
    Headset/Speakers Creative 5.1 Speakers
    OS Windows 10
    Network RouterSynology RT1900ac
    Accessory #1 1080P Logitch Webcam

    Join Date
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    Quote Originally Posted by DJ LFD View Post
    AURA, RAM Cache III, Fan Xpert, and Clone Drive all working fine here on an ASUS ROG Strix Z370-E Gaming MotherBoard, Windows 10 64-bit.

    Sorry to hear you're having troubles, but maybe try something not ASUS to control fans?

    I don't overclock so maybe that's a bigger issue for you, but when i upgrade my i3 quad-core for a 6 core HT chip i plan on bringing it to a local shop i am tight with to OC. I plan on having them use AI suite to OC and don't see any issues with the software straight from the MB disc.
    I can 100% gaurentee you they won't use AI Suite to OC. They will use the BIOS like you should use. Why Asus brought OC'ing into a software platform is beyond me. That's the easiest way to **** your computer right there!!

  8. #8
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Apr 2011
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    MxFrgz and epicDoC, please keep expletives out of your posts. It is against the forum rules. Just because the swear filter catches them, does not mean it is okay.

  9. #9
    Banned due to use of expletives. Array epicDoC PC Specs
    epicDoC PC Specs
    Laptop (Model)N/A
    MotherboardAsus ROG Maximus VIII Hero Alpha
    ProcessorIntel i7 6700K @4.6 GHz
    Memory (part number)16GB (2x8GB) Corsair Vengeance 3600MHz DDR4
    Graphics Card #1Nvidia GEForce GTX 970 Asus Strix
    Sound CardSB Audigy Rx
    MonitorSamsung 4K
    Storage #1128GB M.2 Sasung SSD
    Storage #22 x Samsung 250 GB Evo SSD / 2 x 2TB HDD
    CPU CoolerCorsair H115i AIO Cooler
    CaseEnthoo Luxe Full Tower
    Power SupplyCorsair RM750x Full Modular
    Keyboard Steelseries Apex
    Mouse Razer Mamba TE 2015
    Headset HyperX Cloud
    Mouse Pad Razer Firefly
    Headset/Speakers Creative 5.1 Speakers
    OS Windows 10
    Network RouterSynology RT1900ac
    Accessory #1 1080P Logitch Webcam

    Join Date
    Nov 2016
    Reputation
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    Angry

    I will type what I like thanks. Don't tell me what I can and cannot do. How about you guys pull your finger out of your asses and fix the software ****-up's that you keep pushing to your paying customers that PAY YOUR WAGES!!!!

    Poor snowflake getting offended by words (that are asterisk out anyway)... How about you buy a ROG Front Panel... That is now completely useless due to your crap software, that takes months for an update to come out that still doesn't fix the problem! Then we get you coming on policing words instead of doing your job and communicating with your employers detailing what's gone wrong, whats being done to fix it and providing your employers with a realistic ETA of fixes.

    In fact Raja@ASUS - I am seriously considering going to Trading Standards here in the UK as you are pushing out products that do not do as advertised so will be reporting your company for false advertising... Enjoy the huge fine.. Hopefully that will kick you lot up the arse enough to fix your ****!
    Last edited by epicDoC; 07-12-2018 at 06:10 AM.

  10. #10
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
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    Quote Originally Posted by epicDoC View Post
    I will type what I like thanks. Don't tell me what I can and cannot do. How about you guys pull your finger out of your asses and fix the software ****-up's that you keep pushing to your paying customers that PAY YOUR WAGES!!!!

    Poor snowflake getting offended by words (that are asterisk out anyway)... How about you buy a ROG Front Panel... That is now completely useless due to your crap software, that takes months for an update to come out that still doesn't fix the problem! Then we get you coming on policing words instead of doing your job and communicating with your employers detailing what's gone wrong, whats being done to fix it and providing your employers with a realistic ETA of fixes.

    In fact Raja@ASUS - I am seriously considering going to Trading Standards here in the UK as you are pushing out products that do not do as advertised so will be reporting your company for false advertising... Enjoy the huge fine.. Hopefully that will kick you lot up the arse enough to fix your ****!

    Raja is an ASUS employee.
    Its not that anyone is a snowflake, its a code of conduct in the TOS you agreed to when signing up...if you took the time to read it.

    If you are having issues please post them with all the information you can. Ranting in such a manner will only result in a time out and possibly a ban.

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