AI Suite <-> Fan Xpert: Fan speed issue

[dmt.taran]

So, this is the BUG, personally, himself. (took some time to catch him out)

[dmt.taran]

Ok, so my conversation with asus support ended up with aadvice to send "My router to service, in order to repair LAN port".

@Asus,


DAFUQ is goin on in ur service center?

[Mr. Fox]

Ok, so my conversation with asus support ended up with aadvice to send "My router to service, in order to repair LAN port".

@Asus,


DAFUQ is goin on in ur service center?

LOL, ROFLMAO.

Was this by chat or email? Perhaps they accidentally replied to the wrong message/customer. That clearly has nothing to do with the issue you were asking them to resolve.

[dmt.taran]

LOL, ROFLMAO.

Was this by chat or email? Perhaps they accidentally replied to the wrong message/customer. That clearly has nothing to do with the issue you were asking them to resolve.

e-mail.*
Whatever they’re trying to feed me, I’ve already seen enough to understand that I 99% not going with asus anymore.*

Starting with MG279Q screen - it had flaws like dead pixels, unknown “faded” spots, and refresh rate malfunction; I’ve sent it to repair service, and u know what? They didn’t found any refresh rate issues, however they confirmed screen’s pixel’s flaws - and changed it with another dead pixels screen! FFS!
Then gtx1080ti with awfull coil whine, around 50 dbm

And now this?

And u know, I really doubt Fan xpert glitch has hardware origin, that motherboard should be sent to repairs...*

[cranium1]

I am having the exact same issue as shown by dmt.taran in that screenshot. Some fan randomly decides to glitch and stay at max speed. And its a different fan each time. Weird.

[boutzamat]

Ok, so my conversation with asus support ended up with aadvice to send "My router to service, in order to repair LAN port".

@Asus,


DAFUQ is goin on in ur service center?

That's ASUS customer service at its best. Absolutely incompetent.

[boutzamat]

I have the exact same problem. Randomly all fans are going full speed.

I never thought that it could be after installing a non-ASUS GPU (didnt have this issue when i had ASUS, but recently switched to EVGA GPU because ASUS screwed me over with my 1080ti, so i went 2080ti with EVGA instead).

This is ASUS way of punishing you for not throwing all your money at them. Absolutely disgraceful.

As a solution to this, i will uninstall all ASUS software (since ASUS doesn't know how to make software anyway) and find another fan control software that i can actually count on.


GG ASUS, i spend more than $5000 USD on my ROG-only build, to be punished for switching GPU brand after you wouldn't RMA my 1080ti that was faulty but still had warranty.

This might not be the forum to say this, but i'll never buy anything from ASUS again. Partly because of the terrible software, but mostly because of the more terrible customer service and product quality:
* 49inch ultrawide came with dead pixels from the factory
* 1080ti STRIX that crashed all games - and ASUS lack of support with more than 6 months of warranty left <- made me switch to EVGA
* ROG XI FORMULA OLED display screen burn-in after 1 month
* ROG Ryujin 360 OLED display screen burn-in after 1 month
* Terrible customer service
* Terrible software for your products.

[timitys]

Asus should make PCH fan zero rpm mode for X570

[towerelect]

Same problem with myself and I have an Asus founders edition blower style 2080Ti Graphics Card. It thinks my top fans are water pumps and runs them full speed. They are 4 pin types and not DC control. I uninstalled the AI3 DP matrix and have been uysing the motherboard Q Fan controls to manage the fans. Tried the official Asus fan expansion board as well and that did not help but left them on that as I could not be botherd going head to head with Asus software. C'est La Vie. Getting the new Dark Hero MB and AMD 5930 CPU so leaving Intel behind. Hopefully I will leave this behind as well. Note my fans are non RGB and different makes not that this should make any difference!