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  1. #1
    ROG Junior Member Array
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    Angry Z370 Strix F - Aura sync nor showing Cooler and IO shroud itself

    Hi,

    I just bought Z370 Strix F just 2 days ago. Since day 1 IO shroud (Motherboard itself) is not showing in aura sync app. I also bought CoolerMaster MA410P (Aura Sync certified) and that is not also showing in app too. ASUS just released motherboards with thounsend bugs? Its too annoying that the Motherboard itself is not showing in their own RGB app. GG ASUS.


    Is there any solution to help?

    Thanks


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  2. #2
    ROG Guru: Yellow Belt Array F0x135 PC Specs
    F0x135 PC Specs
    MotherboardROG Strix Z370-F
    Processor8700K
    Memory (part number)F4-2400C15Q-32GTZR
    Graphics Card #1Strix 1080Ti
    Graphics Card #2Strix 1080Ti
    MonitorAgon AG352UCG
    Storage #1Samsung 970 Evo NVME 500GB
    Storage #2Samsung 860 Evo 500GB
    CPU CoolerCoolermaster ML240R aRGB
    CaseFractal Meshify C
    Power SupplyInWin C900 Platinum
    Keyboard ROG Claymore
    Mouse Logitech MX Master

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    AIO's don't turn up in Aura app but they do sync. I've had a deepcool Gammaxx GT and now a Coolermaster ML240R aRGB, all have synced to Aura fine without showing up in the app with my Z370-F.

    As for the motherboard not showing, this happened to me once before. Draining the mobo power worked for me (pull the plug, hold power button down 30 seconds).

  3. #3
    ROG Enthusiast Array
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    Quote Originally Posted by Aung Win Htut View Post
    Hi,

    I just bought Z370 Strix F just 2 days ago. Since day 1 IO shroud (Motherboard itself) is not showing in aura sync app. I also bought CoolerMaster MA410P (Aura Sync certified) and that is not also showing in app too. ASUS just released motherboards with thounsend bugs? Its too annoying that the Motherboard itself is not showing in their own RGB app. GG ASUS.


    Is there any solution to help?

    Thanks


    Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	414.3 KB 
ID:	74978

    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, it would be more than glad to help provide resolution to this case. Please PM or email me with the below details so I can work with related personnel to get this straightened out.

    By any chance do you have any other applications that can also control your lightings? If so please uninstall those.
    Last edited by cl-Adrian@asus; 08-27-2018 at 05:44 PM.

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