Results 1 to 7 of 7
  1. #1
    ROG Member Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    7

    Asus Strix Soar, Sonic studio sound enhancement

    Sonic Studio (Strix Soar) sometimes randomly sound enhancement (Equalizer, Bass boost, Reverb etc.) isn't working in apps and games, mainly after switching from speakers to headphones or back. When run Discord and after run game (Heroes of the storm, WOW, ForHonor etc.) then 100% sound in Discord became immediately without enhancements, game is 50% possibility to run with enhancements or without.
    I tried to install Sonic Studio 1.1.13 and 1.1.18, I tried to install Asmedia driver 1.16.47, 1.16.50 and windows auto install.

    My rig
    Razer Cortex Diagnostics Report v2.0 Version: 9.0.76.881
    Date: 2018.08.13 13:54:28

    ----------------------------------
    01 - Operating System
    ----------------------------------

    0101 - Operating System : Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    0102 - Language : Russian (Regional Setting: Russian)
    0103 - BIOS : F8
    0104 - Processor : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    0105 - Memory : 16384MB RAM
    0106 - Available OS Memory : 16268MB RAM
    0107 - Page File : 10523MB used, 8176MB available
    0108 - Windows Dir : C:\WINDOWS
    0109 - DirectX Version : DirectX 12
    0110 - DX Setup Parameters : Not found
    0111 - User DPI Setting : Using System DPI
    0112 - System DPI Setting : 96 DPI (100 percent)
    0113 - DWM DPI Scaling : Disabled
    0114 - DxDiag Version : 10.00.17134.0001

    ----------------------------------
    02 - Processor
    ----------------------------------

    0201 - Caption : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz x8 ~3601MHz
    0202 - Current Clock Speed : 3601MHz

    ----------------------------------
    03 - Video Adapter
    ----------------------------------

    0301 - Card Name : NVIDIA GeForce GTX 970
    0302 - Manufacturer : NVIDIA
    0303 - Chiptype : GeForce GTX 970
    0304 - DAC Type : Integrated RAMDAC
    0305 - Device Key : Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_367A1458&REV_A1
    0306 - Display Memory : 4095 MB
    0307 - AdapterRAM : 1.00 GB
    0308 - Current Mode : 1920 x 1080 (32 bit) (60Hz)
    0309 - Monitor Name : Generic PnP Monitor
    0310 - Driver Name : C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\W INDOWS\System32\DriverStore\FileRepository\nv_disp i.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDO WS\System32\DriverStore\FileRepository\nv_dispi.in f_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\S ystem32\DriverStore\FileRepository\nv_dispi.inf_am d64_52ac7eb8f32780d5\nvldumdx.dll
    0311 - Driver Version : 24.21.0013.9882
    0312 - Driver Language : English
    0313 - DDI Version : 12
    0314 - Driver Model : WDDM 2.4
    0315 - Driver Beta : False
    0316 - Driver Debug : False
    0317 - Driver Date : 30.07.2018 5:00:00
    0318 - Driver Size : 952696
    0319 - VDD : Нет данных
    0320 - Mini VDD : Нет данных
    0321 - Mini VDD Date : Unknown
    0322 - Mini VDD Size : 0
    0323 - Device Identifier : {D7B71E3E-5082-11CF-7251-77161BC2D535}
    0324 - Vendor ID : 0x10DE
    0325 - Device ID : 0x13C2
    : 0x367A1458
    0327 - Revision ID : 0x00A1
    0328 - Driver Strong Name : oem32.inf:0f066de3ad0bda5c:Section076:24.21.13.988 2ci\ven_10de&dev_13c2
    0329 - Rank Of Driver : 00D12001
    0331 - Deinterlace Caps : {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    0332 - D3D9 Overlay : Supported
    0333 - DXVA-HD : Supported
    0334 - DDraw Status : Enabled
    0335 - D3D Status : Enabled
    0336 - AGP Status : Enabled
    0337 - Notes : No problems found.

    0301 - Card Name : Intel(R) HD Graphics 4600
    0302 - Manufacturer : Intel Corporation
    0303 - Chiptype : Intel(R) HD Graphics Family
    0304 - DAC Type : Internal
    0305 - Device Key : Enum\PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
    0306 - Display Memory : 2160 MB
    0307 - AdapterRAM : 1.00 GB
    0308 - Current Mode : Unknown
    0309 - Monitor Name : Unknown
    0310 - Driver Name : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd 12umd64.dll
    0311 - Driver Version : 20.19.0015.4835
    0312 - Driver Language : English
    0313 - DDI Version : 12
    0314 - Driver Model : WDDM 2.0
    0315 - Driver Beta : False
    0316 - Driver Debug : False
    0317 - Driver Date : 16.10.2017 5:00:00
    0318 - Driver Size : 39510208
    0319 - VDD : Нет данных
    0320 - Mini VDD : Нет данных
    0321 - Mini VDD Date : Unknown
    0322 - Mini VDD Size : 0
    0323 - Device Identifier : Unknown
    0324 - Vendor ID : 0x8086
    0325 - Device ID : 0x0412
    : 0xD0001458
    0327 - Revision ID : 0x0006
    0328 - Driver Strong Name : oem14.inf:5f63e534dd898f5e:iHSWD_w10:20.19.15.4835ci\ven_8086&dev_0412
    0329 - Rank Of Driver : 00D12001
    0330 - Video Accel : Unknown
    0332 - D3D9 Overlay : Unknown
    0333 - DXVA-HD : Unknown
    0334 - DDraw Status : Enabled
    0335 - D3D Status : Enabled
    0336 - AGP Status : Enabled
    0337 - Notes : No problems found.

    0301 - Card Name : Intel(R) HD Graphics 4600
    0302 - Manufacturer : Intel Corporation
    0304 - DAC Type : Internal
    0305 - Device Key : PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&115 83659&0&10
    0307 - AdapterRAM : 1.00 GB
    0310 - Driver Name : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd 12umd64.dll
    0311 - Driver Version : 20.19.15.4835
    0317 - Driver Date : 20171016000000.000000-000
    0328 - Driver Strong Name : oem14.inf

    0338 - OpenGL : 10.0.17134.1 (WinBuild.160101.0800)

    ----------------------------------
    04 - Memory
    ----------------------------------
    0401 - Total Memory : 15.907 GB
    0402 - Free Memory : 8.879 GB
    0403 - Total Pagefile : 18.267 GB
    0404 - Free Pagefile : 7.994 GB

    0405 - Bank Label : BANK 1
    0406 - Speed : 2133 MHz
    0407 - Total Width : 64 Bits
    0408 - Capacity : 8.00 GB

    0405 - Bank Label : BANK 3
    0406 - Speed : 2133 MHz
    0407 - Total Width : 64 Bits
    0408 - Capacity : 8.00 GB

    ----------------------------------
    05 - Network
    ----------------------------------

    0501 - Description : Killer E2200 Gigabit Ethernet Controller
    0502 - Driver Date : 9-14-2016
    0503 - Driver Version : 9.0.0.42

    ----------------------------------
    06 - Motherboard
    ----------------------------------

    0601 - Model : G1.Sniper Z97
    0602 - Manufacturer : Gigabyte Technology Co., Ltd.

    ----------------------------------
    07 - Sound Device
    ----------------------------------

    0701 - Description : Динамики (8- STRIX SOUND CARD)
    0702 - Default Sound Playback : True
    0703 - Default Voice Playback : True
    0704 - Hardware ID : USB\VID_0B05&PID_180D&REV_0103&MI_00
    0705 - Manufacturer ID : 1
    0706 - Product ID : 100
    0707 - Type : WDM
    0708 - Driver Name : ASUSSC150.sys
    0709 - Driver Version : 10.00.0016.9440
    0710 - Driver attributes : Final Retail
    0711 - Date and Size : 24.11.2016 0:00:00
    0713 - Driver Provider : A-Volute
    0714 - Min/Max Sample Rate : N/A, N/A
    0715 - Static/Strm HW Mix Bufs : N/A, N/A
    0716 - Static/Strm HW 3D Bufs : N/A, N/A
    0717 - HW Memory : N/A
    0718 - Voice Management : False
    0719 - EAX(tm) 2.0 Listen/Src : False, False
    0720 - I3DL2(tm) Listen/Src : False, False
    0721 - Notes : No problems found.

    0701 - Description : SPDIF Out (8- STRIX SOUND CARD)
    0702 - Default Sound Playback : False
    0703 - Default Voice Playback : False
    0704 - Hardware ID : USB\VID_0B05&PID_180D&REV_0103&MI_00
    0705 - Manufacturer ID : 1
    0706 - Product ID : 100
    0707 - Type : WDM
    0708 - Driver Name : ASUSSC150.sys
    0709 - Driver Version : 10.00.0016.9440
    0710 - Driver attributes : Final Retail
    0711 - Date and Size : 24.11.2016 0:00:00
    0713 - Driver Provider : A-Volute
    0714 - Min/Max Sample Rate : N/A, N/A
    0715 - Static/Strm HW Mix Bufs : N/A, N/A
    0716 - Static/Strm HW 3D Bufs : N/A, N/A
    0717 - HW Memory : N/A
    0718 - Voice Management : False
    0719 - EAX(tm) 2.0 Listen/Src : False, False
    0720 - I3DL2(tm) Listen/Src : False, False
    0721 - Notes : No problems found.


    ----------------------------------
    08 - Harddisk
    ----------------------------------

    0801 - Model : WDC WD1002FAEX-00Y9A0(Western Digital)
    0802 - Media Type : Fixed hard disk media
    0803 - Size : 931.523 GB
    0804 - Interface Type : Serial ATA

    0801 - Model : WDC WDS250G1B0A-00H9H0(Western Digital)
    0802 - Media Type : Fixed hard disk media
    0803 - Size : 232.904 GB
    0804 - Interface Type : Serial ATA

    0801 - Model : WDC WD10EZEX-00ZF5A0(Western Digital)
    0802 - Media Type : Fixed hard disk media
    0803 - Size : 931.523 GB
    0804 - Interface Type : Serial ATA

    0807 - Caption : C:\
    0808 - Capacity : 232.291 GB
    0809 - Free Space : 155.493 GB
    0810 - Drive Type : 3-Fixed
    0811 - File System : NTFS

    0807 - Caption : D:\
    0808 - Capacity : 931.522 GB
    0809 - Free Space : 312.933 GB
    0810 - Drive Type : 3-Fixed
    0811 - File System : NTFS

    0807 - Caption : E:\
    0808 - Capacity : 931.522 GB
    0809 - Free Space : 42.253 GB
    0810 - Drive Type : 3-Fixed
    0811 - File System : NTFS

  2. #2
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Are you switching between headphone and speaker outputs while apps or games are still open? Make sure to close them before switching outputs.

  3. #3
    ROG Member Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    7

    lol awesome, i thought it's bug but it's feature? Then when I'm playing online games and connected to voice chat and waiting my friends online, after my friends log in to voice chat then I have to close voice chat and game, switch to headphones then run again game and voice chat? lol, it's so funny. I used realtek and Creative sounds and never experienced any troubles with switching between speakers/headphones during playing games or using voice chat. But this card omg, really give me so many headache. Worst 100$ spends that i ever did. This card is oriented for gamers but isn't designed for gamers. I'm totally dissapointed. It's bad that I can't refund it because one month is gone.

  4. #4
    ROG Member Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    7

    One thing with discord, even i'm not swtiching between headphones/speakers in discord sound enhancements stop working when I just run game, only in discord, not in game. Then I have to switch output in discord from default to speakers or headphones (depends what output im using) then swtich back to default and enhancements in discord working again. Sonic studio is so buggy.

  5. #5
    ROG Junior Member Array
    Join Date
    Oct 2018
    Reputation
    10
    Posts
    1

    I have the exact same issues... and if it's a feature. It does not work properly ! Same as you... Windows Audio Devices was better managing switching in and out...

  6. #6
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    2

    Angry My sound enhancer is not working at all on my Strix Soar Sound Card since installing

    My sound enhancer is not working at all on my Strix Soar Sound Card since installing windows 10 1809. It was working sporadically since 1709 and 1803. But I consulted Microsoft and they said to do a clean install of 1809. So now of course I cannot go back to 1709 or earlier. I have reported this case over the phone and email. And you people still haven't gotten back to me with a solution. So I'm trying here since other people are having similar problems if you'll respond to me here. My case # is N190105805 according to Sean M. the latest guy to email me back saying he'll forward info to engineers. Jhed did this over a week ago and then supposedly your servers went down and you lost my information????

    This is rediculous. I reported this issue to you like a month ago. You wanted me to send the card in for RMA. I refused because I know it's not a hardware issue. It's some kind of software conflict. Right now it is working with sonic studio and my headdphones and sonic radar works when I click test. The sound goes around 360 degrees like it's supposed to. At least most of the time. Sometimes I have to restart and it will work again. But pressing cntrl shift G turns on enhancer, it says enhancer on/off, but sound doesn't change. It used to boost the sound for whatever eq I had set. Usually was all of them and sonic studio set on fps. And when it was working it was awesome. But it steadily stopped working, and now it's not working at all (enhancer). So I use it and just turn up volume like 10%, and it's similar. But not the same. I have tried uninstalling software and reinstalling 1.13 and 1.18 and that used to work sometimes, but now not a chance. I've moved to different pci exp slots, I have 3 and no change. I have a MSI X370 SLI PLUS mobo. I have sent you guys screen shots you asked for and my system .nfo file. So you should be able to see what hardware and software I have. And I have HyperX CloudX headphones with no inline 7.1 card. The cloud II's have the sound card.

    Can someone please get back to me with a solution? I've spend about $200 on this card and headset and the card has a 4 year warranty your guys told me. That's great if you could keep the software up to date. I see everywhere on the internet when I'm looking for solutions that Asus sucks with the drivers and keeping them up to date and working. So please someone fix this problem. I cannot be the only one. I am only using headphones and not switching to other outputs or inputs. So not a case like guy earlier in this thread.

    Another thing I've noticed is that if I turn on spatial sound dolby atmos for headphones in sound control panel, then I get surround sound in sonic studio. If I leave it off and on default settings, and turn on surround in sonic studio, LF LC LR sound the same and so RF RC RR. Same spot directionally in headphone. If I turn on the dolby atmos or windows sonic for headphones, when I click on each of those speakers they sound like LF or LC or LR and RF RC RR. But then sonic radar 360 sound doesn't work. I don't care about the visual part of sonic radar. I just want good 3d directional sound in my games. Games I play are Destiny 2 and Rainbow 6 Siege. And I need the directional sound. And my headphones need the Higher impedence from your sound card. The difference between my mobo onboard audio, which is good, and your high impedance output is night and day for the better. So I need a good card like yours. But I need it to work!!!!!! And I need someone to get back to me with a solution for crying outloud. It's been a month!

    If you can't fix this and keep the software up to date and working, then you better find a way to get me my money back so I can buy a better card that WILL work.
    Again tho I do not want to do this. I've waited patiently for a month now. It's time to do something. If you don't work with me, I will find out who to report you to, to get you to cooperate. BBB, federal trade commission, FTC, State AG, not to mention twitter, fb and all other social media. Again I don't want to do this!!!!! I just want you to fix my problem with your product. Fix the software for me and everyone out there struggling silently with this and windows 1709 and up.

    Attaching my system .nfo file for you to see again in case you lost it again.
    And if anyone else out there is having this issue, speak up. Or if you've found a solution, share it. Please.
    Thank you for listening, and hopefully your help.

    Craig P

    PS. I guess I can only attach a jpeg??????? omg
    mobo MSI X370 SLI PLUS
    CPU Ryzen 5 1600 @ 3.2 ghz
    Geil 16gb of ram @ 2933 mhz
    250 gb m.2 ssd drive and 5 mechanical drives varying from 250gb to 1tb
    Nvidia GTX 1060 from Gigabyte 6gb
    800 watt power supply
    cooler master HAF 922 case
    dvd drive
    All I can think of right now on equipment but you should have the .nfo file
    Last edited by craig6886; 01-07-2019 at 06:39 AM.

  7. #7
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    2

    You tech support people are just SAD. No help at all!!!!!!!!!!!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •