Results 1 to 8 of 8
  1. #1
    ROG Junior Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    4

    Ryzen system keeps crashing when gaming

    Hi,

    I've had an issue with my PC completely crashing when playing certain (demanding) games. When it crashes, the screen goes go blank (see image below), and the audio will hang for a few seconds before going silent. Only a system reset would fix it. I don't get any q-codes when this happens.


    (The screens going blank after a system crash).

    My full system specs are:

    Ryzen 5 1600 (stock clocks), voltage set to 1.25v
    Cooler Master ML240L RGB cooler
    Corsair Vengeance LPX RAM @ 2133MHz (rated at 3200), voltage set to 1.385v
    ASUS Crosshair VI Hero
    ASUS RX 580 Strix OC (obviously), clocked to 1200MHz core, 1950MHz memory.
    Corsair RM750X PSU
    Various Storage Drives
    All housed in a Fractal Design Meshify C

    Steps I have taken thus far (without success):
    - Trying several BIOS updates (and downgrading back to 3502)
    - Clearing CMOS
    - Increasing CPU, SOC and DRAM voltages
    - Leaving all clocks at stock, even downclocking my GPU
    - Maxing out my GPU Power Limit in Afterburner (+50%) (seemingly made the crashes occur less often, but it could be a fluke)
    - Disabling performance boost
    - Moving my RAM sticks to different slots
    - Running Memtest86 (passed successfully)

    Thermals are definitely not the problem here. My CPU never goes above 50' Celcius when gaming. My GPU never goes above 65' Celcius. I'm running all of the latest drivers, and an older BIOS as mentioned above (newer BIOS updates didn't fix anything). I'm also running AMD's Ryzen Balanced Power Plan.

    Is there anything I can do about this? I'm not in a position where I can try different hardware, sadly.

    Thanks in advance!

  2. #2
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
    ProcessorIntel Core i5 6600K
    Memory (part number)G.Skill Ripjaws V DDR4 3200 32GBs
    Graphics Card #1Sapphire NITRO+ RX 480 OC 8GB
    Sound CardOnboard sound
    MonitorLG 25UM58-P
    Storage #1Samsung 850 EVO 1.0TB m.2
    Storage #2Samsung 850 EVO 1.0TB SATA & W.D. Black 2.0TB
    CPU CoolerEK Water Blocks EK-XLC Predator 240 1.1 w/push/pull add-on fans kit
    CaseNZXT Phantom 820
    Power SupplyEVGA SuperNOVA 1000 G2
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G403 Prodigy
    Headset/Speakers Logitech X530 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear WNDR 3700
    Accessory #1 Logitech c615 HD Webcam
    Accessory #2 Seagate Backup Desk 3.0TB
    Accessory #3 Logitech U920 Driving Force Racing Wheel/Logitech Driving Force Shifter/GT Omega Wheel Stand

    Join Date
    Feb 2013
    Reputation
    10
    Posts
    307

    Have you installed to most recent AMD Adrenalin 18.8.1 drivers for your video card ?
    If not, here's the link for them. https://www.amd.com/en/support/graph.../radeon-rx-580

  3. #3
    ROG Guru: Yellow Belt Array syldon PC Specs
    syldon PC Specs
    MotherboardAsus crosshair VII
    Processor2700X
    Memory (part number)G.Skill Trident Z 32GB DDR4 F4-4000C18Q-32GTZKW running at 3466 14-14-14-28
    Graphics Card #1MSI 1080
    Graphics Card #2MSI 1080
    Sound Cardon board
    MonitorAsus PB287Q X 2
    Storage #1480gb M2 samsung m961
    Storage #21tb 850 evo and 2tb 850 evo
    CPU Coolercorsair hydro 110i
    Casegeneric
    Power Supplytitanium 1600w platinum
    Keyboard corsair strafe
    Mouse logitech g700
    Headset logitech g930
    Mouse Pad corsair duo
    OS Windows 10 po
    Network RouterVirgin media super hub 2
    Accessory #1 https://imgur.com/KRQSu70
    syldon's Avatar
    Join Date
    Nov 2013
    Reputation
    12
    Posts
    198

    There used to be a problem where memory works ok, but crashes when gaming. Change your vddp voltage to 0.9v. If this doesnt help try 0.885v or 0.915v, mine ran best at 0.885v.

  4. #4
    ROG Junior Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    4

    Thanks for the replies!

    Quote Originally Posted by brkkab123 View Post
    Have you installed to most recent AMD Adrenalin 18.8.1 drivers for your video card ?
    If not, here's the link for them. https://www.amd.com/en/support/graph.../radeon-rx-580
    I'm currently running all the latest drivers

    Quote Originally Posted by syldon View Post
    There used to be a problem where memory works ok, but crashes when gaming. Change your vddp voltage to 0.9v. If this doesnt help try 0.885v or 0.915v, mine ran best at 0.885v.
    I've set the VDDP voltage to 0.885v for now. I won't be able to properly test stability today, but I'll give it a shot tomorrow

  5. #5
    ROG Enthusiast Array
    Join Date
    Jun 2017
    Reputation
    10
    Posts
    34

    I've got almost the same system 1600X and strix RX580 also the same problem. It happened because trash Adrenalin driver. You can try the old one like 18.5.1 or 18.4.1 better than latest one. I solved that problem by swap the graphic card to Nvidia for now.
    Last edited by Emmily; 08-20-2018 at 10:57 AM.

  6. #6
    ROG Member Array Daisy81 PC Specs
    Daisy81 PC Specs
    MotherboardASUS Maximus XII Hero Wifi
    Processori9-10900K
    Memory (part number)BL16G36C16U4BL.M16FE
    Graphics Card #1Asus Strix OC Rx 5700XT
    MonitorSamsung LU28E590DS/ZA
    CPU CoolerCorsair A500
    CaseThermaltake View 91 TG RGB
    Power SupplyCorsair AX1600i
    Keyboard Logitech G613
    Mouse Razer Naga Epic Chroma
    OS Windows 10 Pro

    Join Date
    Aug 2018
    Reputation
    10
    Posts
    22

    The Crosshair VII has a 8 pin and 4 pin power connector. I'm not sure about the VI but if it's power is the same way do you have the 8pin power connector plugged in on the motherboard? The four is optional but shouldn't be instead of the 8 pin power.

  7. #7
    ROG Junior Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    4

    Sorry for the late replies;

    I've been having these issues for a while now, so the new drivers definitely didn't cause this. I'm beginning to think that my GPU might be faulty.

    I am also using the 8pin connector on my motherboard.

  8. #8
    ROG Member Array
    Join Date
    Feb 2014
    Reputation
    10
    Posts
    7

    Quote Originally Posted by AverageNinja View Post
    Sorry for the late replies;

    I've been having these issues for a while now, so the new drivers definitely didn't cause this. I'm beginning to think that my GPU might be faulty.

    I am also using the 8pin connector on my motherboard.
    Your PSU has multiple 12volt rails so make sure your CPU and GPU are on different rails to spread the load properly.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •