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  1. #1
    New ROGer Array
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    Thunderboltex3 + Maximus VIII HERO

    Hi, guys has anyone tried using thunderboltEX 3 expansion card with HERO mobo? I've been struggling for about a week to make it work and still have no results.
    My setup: i7 6700k, 16 Gb RAM, GTX 1080, Windows 10(64)

    So, I have ThunderboltEX 3 card installed in the PCIe 3.0 X4_3 slot and connected with the motherboard's TB_Header . ThunderboltEX Mini DisplayPort is connected with the DisplayPort on the GTX 1080 (as reads the manual).
    Thunderbolt support is enabled in BIOS advanced settings. Thunderbolt driver version is 17.2.71.250
    My problem is: Thunderboltex3 card is not detected by Thunderbolt Software. I also can't find it in Windows device manager.
    The funny thing is - I can even see my thunderbolt device (UAD Arrow) connected via thunderboltex3 card in the device manager (it is not detected by UAD software anyway).
    Any help?
    Thanks in advance
    Miniatura de Adjuntos Miniatura de Adjuntos tb1.jpg  

    tb2.jpg  


  2. #2
    ROG Guru: Orange Belt Array ondersma80 PC Specs
    ondersma80 PC Specs
    MotherboardMaximus VIII Hero Alpha
    Processori7-6700K
    Memory (part number)F4-3000C15D-16GTZ
    Graphics Card #1EVGA GTX 1070 SC
    Sound CardXonar DSX
    MonitorPG278Q
    Storage #1Samsung 960 Pro
    Storage #2Assorted SSD & HDD
    CPU CoolerNH-D14
    Power SupplySilencer MK III 850W
    Keyboard G105
    Mouse G700S
    Headset/Speakers Bose Companion 5
    OS Windows 10 - I moved on from the technology of the previous decade.

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    I believe thunderboltEX 3 is no longer working with recent UEFI releases. Here are two other threads complaining of issues:

    https://rog.asus.com/forum/showthrea...tEX-3-Problems
    https://rog.asus.com/forum/showthrea...ok-here-URGENT!

    The last user that brought it up had the thread (first link) he posted in closed by a mod. They don't like this one.

  3. #3
    New ROGer Array
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    Well, that's sad. Frankly, I didn't expect such issues with ASUS.

  4. #4
    ROG Member Array xxswakxx13 PC Specs
    xxswakxx13 PC Specs
    MotherboardASUS X99 Deluxe II
    ProcessorIntel i7-6850K
    Memory (part number)CMU64GX4M4C3200C16
    Graphics Card #1EVGA 1080ti FTW3 Hybrid
    MonitorSamsung 4K
    Storage #1Samsung M.2 950 Pro 256GB
    Storage #2Too many
    CPU CoolerCorsair H115i
    CaseCooler Master Cosmos II
    Power SupplyCorsair HX1000i
    OS Windows 10 Pro 64-bit

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    All I can say is be ready to RMA or have a look at the Overclock.net article HERE for troubleshooting.

    In my experience, this is a lost cause. I phoned Asus today and reached 'Tech 3 Priority' Support (whatever that means) to RMA my second ThunderBoltEX 3 card and the rep specifically said:
    There are no problems with the Asus ThunderBoltEX 3 Card. We have not heard of, or know of any issues with the card.
    I asked, "Have you looked online in any forums? There are issues being reported everywhere. I'm having to send my 2nd card in for RMA in the span of 2 months."
    Asus rep response: There aren't any problems being reported with the Asus ThunderBoltEX 3 Card, but thank you for bringing this issue to our attention.

    Worst part of the RMA, because the card was included with my X99 Deluxe II purchase, they require I send the motherboard in as well for testing. I just got my motherboard and thunderbolt 3 card back from repair from the previous RMA 3 weeks ago, and now I have to send it in again.

    Thanks Asus.

  5. #5
    ROG Guru: Orange Belt Array ondersma80 PC Specs
    ondersma80 PC Specs
    MotherboardMaximus VIII Hero Alpha
    Processori7-6700K
    Memory (part number)F4-3000C15D-16GTZ
    Graphics Card #1EVGA GTX 1070 SC
    Sound CardXonar DSX
    MonitorPG278Q
    Storage #1Samsung 960 Pro
    Storage #2Assorted SSD & HDD
    CPU CoolerNH-D14
    Power SupplySilencer MK III 850W
    Keyboard G105
    Mouse G700S
    Headset/Speakers Bose Companion 5
    OS Windows 10 - I moved on from the technology of the previous decade.

    Join Date
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    I am not sure why you would spend so much time RMA'ing boards when you know it isn't a problem with the board or card itself. Just take the easy path and move on, thunderbolt has been a mess from the beginning. Also, spamming the same post across multiple threads doesn't help.

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