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G752VS stuck at rog logo

09noel09
Level 7

‎08-23-2018 05:29 AM - last edited on ‎03-06-2024 08:11 PM by Community Admin

everytime i do a restart it always stuck at rog logo no problems if i do shutdown
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10 REPLIES 10

jdfrench3
Level 12

‎08-23-2018 04:29 PM

Reseat your memory sticks.
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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09noel09
Level 7
In response to jdfrench3

‎08-27-2018 07:54 AM

jdfrench3 wrote:
Reseat your memory sticks.

i only have 1 16gb ram and it is located underneath the kb so i need to disassemble the laptop
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jdfrench3
Level 12
In response to 09noel09

‎08-27-2018 08:07 AM

When you reinstalled Win 10, did you use the drivers/programs located in your eSupport folder?

Have you allowed Windows to upgrade itself? Any problems with that procedure?

What is exact model G752VS?
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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09noel09
Level 7
In response to jdfrench3

‎08-29-2018 07:39 AM

jdfrench3 wrote:
When you reinstalled Win 10, did you use the drivers/programs located in your eSupport folder?

Have you allowed Windows to upgrade itself? Any problems with that procedure?

What is exact model G752VS?


yes, i do backup the esupport folder and that is the one i am using except on the nvidia driver that i downloaded on nvidia site. i tried upgrading from 1709 to 1803 via windows update and tried clean installing 1803 but then after the installation if i go reboot it is just stuck on rog logo. btw it's
g752vs - rb71
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jdfrench3
Level 12
In response to 09noel09

‎08-30-2018 12:45 AM

Look in Device Manager, are there any drivers with problems?

Have you tried to update any drivers with newer drivers from ASUS support website?

What version Bios are you running? The latest is version 310.

Have you uninstalled all programs except for Windows 10?

In Task Manager, is there any task taking a lot of resources? Check this before you restart.
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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Darnassus
Status Under Review

‎08-23-2018 05:06 PM

Reinstall Win10 ;x
❤
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09noel09
Level 7
In response to Darnassus

‎08-27-2018 07:50 AM

Darnassus wrote:
Reinstall Win10 ;x


i've already done it still the same everytime i restart or the system restart it just stuck at logo
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winyl
Level 9

‎08-30-2018 12:39 AM

If resitting does not help check if the sticks are matched pair( close serial numbers), if they are, maybe one failed. Check them with memtest86.
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Darnassus
Status Under Review

‎09-01-2018 05:03 AM

If fresh install and ROG Logo still stuck,

Disable Fast Boot. ;d
❤
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