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  1. #1
    New ROGer Array
    Join Date
    Aug 2018

    Notebook SMART status bad

    I sent my laptop in for repair in July due to it not booting past the BIOS screen. It said the SMART status was bad. They replaced hard drive and sent it back to me. The same issue has happened again already. I chatted with someone from customer service but they were not helpful. I can't understand how me sending the laptop in for repair is going to prevent the problem from happening again. This laptop cost me $1100, which I understand is peanuts to some people but not to me. It's a lot of money. The original one year warranty is going to be up in October. They mentioned a 90 day warranty past the repair but that is not making me feel very secure. To me, that isn't much of a guarantee should this happen again. What can I do? An $1100 laptop should last for years. I NEED this laptop to last for years. I don’t know what else to do.

  2. #2
    ROG Guru: Green Belt Array haihane PC Specs
    haihane PC Specs
    MotherboardCrosshair V Formula Z
    ProcessorAMD FX 8350
    Memory (part number)Gskill F3-2400C10-8GTX
    Graphics Card #1ASUS HD 6950
    Storage #1WD Velociraptor 1TB
    Storage #2Corsair Neutron GTX 120GB SSD
    CPU CoolerCooler Master Seidon 120XL
    CaseCooler Master Silencio 650
    Power SupplyCorsair HX850
    Keyboard Corsair K70 RGB
    Mouse Logitech G500
    OS Windows 7 X64
    Network RouterLinksys E2500
    haihane's Avatar
    Join Date
    Jul 2013

    can you try posting screenshot of crstaldiskinfo of the offending drive?
    no siggy, saw stuff that made me sad.

  3. #3
    ROG Enthusiast Array
    Join Date
    Jul 2018

    Unfortunately, that really isnt a fault of ASUS.

    The drives used vary from Toshiba, WD, HGST, Seagate etc.
    If your drives SMART status was bad, they'll have replaced the HDD with a completely new one.

    If this one has gone bad too then it isnt ASUS's fault, its simply bad luck on your part that the drive they installed has become faulty.
    ASUS wont allow any RMA to leave a service facility without performing a full diagnostic test on the drive, whereby even a quick test would consist of a SMART status check, read OD and write MB test to check that the sectors are all okay and theres no irregularity on the platter.

    Only once the drive has passed this test will it be cleared would it be cleared as a serviceable unit. This is the same for any manufacturer that uses an in-house diagnostic test.

    I would advise that if you dont wish this to happen again, and are still under warranty then have the unit RMA'd again, have the HDD replaced under warranty again and then go out and purchase an NVME drive if your model allows for that expansion. If it does, simply install the NVME and grab a windows build iso from microsofts website and an OEM key off of ebay. This should last longer or certainly instill more confidence in your unit lasting longer than relying on the cheaper 2.5" hdd's ASUS use.

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