Page 2 of 2 FirstFirst 1 2
Results 11 to 20 of 20
  1. #11
    New ROGer Array
    Join Date
    Mar 2020
    Reputation
    10
    Posts
    6

    Quote Originally Posted by Chiller View Post
    I ended up returning it for repairs. When I got it back the problem was still there, so I got my money back and got a new one, different model.
    My situation is unfortunately worse. I can't give it to repair, 'cause I bought it in the USA, but I don't live there. It's also my only daily driver, my only 2y old Acer suddenly died.

    I hope there's an update of whatever kind to fix this.

  2. #12
    ROG Guru: Green Belt Array
    Join Date
    Nov 2012
    Reputation
    75
    Posts
    742

    Here's the Realtek audio driver I'm using:

    https://dlcdnets.asus.com/pub/ASUS/G...4_V6087461.zip

    Good Luck
    Last edited by jdfrench3; 04-13-2020 at 09:36 AM.
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  3. #13
    New ROGer Array
    Join Date
    Mar 2020
    Reputation
    10
    Posts
    6

    Quote Originally Posted by jdfrench3 View Post
    Her's the Realtek audio driver I'm using:

    https://dlcdnets.asus.com/pub/ASUS/G...4_V6087461.zip

    Good Luck
    Thanks.
    I downloaded it, but it said that "No suitable driver in current package". If I try to manually install it via the device manager, it won't work also. :/

  4. #14
    ROG Guru: Green Belt Array
    Join Date
    Nov 2012
    Reputation
    75
    Posts
    742

    This is the latest Realtek audio driver from ASUS:

    https://dlcdnets.asus.com/pub/ASUS/n...ly.zip.zip.zip

    If you have any issue (like Audio Wizard missing), try:

    https://dlcdnets.asus.com/pub/ASUS/G...4_V6018591.zip

    Last suggestion, reinstall your original Realtek driver from your eSupport folder:

    eSupport/Software/Driver/Legacy/Audio/Realtek/Audio(Nahimic MIC Effect)/6.0.1.8409/8573/Setup.exe
    Last edited by jdfrench3; 04-11-2020 at 09:46 AM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  5. #15
    New ROGer Array
    Join Date
    Mar 2020
    Reputation
    10
    Posts
    6

    Quote Originally Posted by jdfrench3 View Post
    This is the latest Realtek audio driver from ASUS:

    https://dlcdnets.asus.com/pub/ASUS/n...ly.zip.zip.zip

    If you have any issue (like Audio Wizard missing), try:

    https://dlcdnets.asus.com/pub/ASUS/G...4_V6018591.zip

    Last suggestion, reinstall your original Realtek driver from your eSupport folder:

    eSupport/Software/Driver/Legacy/Audio/Realtek/Audio(Nahimic MIC Effect)/6.0.1.8409/8573/Setup.exe
    I already tried downloading the first driver you mentioned, but device manager tells me that "the best version of the drivers are already installed".

    On the second one I receive the same message as the first one.

    And the third suggestion isn't possible, because I haven't backuped that folder when I reinstalled W10.

  6. #16
    ROG Guru: Green Belt Array
    Join Date
    Nov 2012
    Reputation
    75
    Posts
    742

    Here's a link to a site that has your ASUS Driver DVD:

    https://www.asustreiber.de/downloads...gi-treiber-dvd

    The smartest action would be to burn a copy of this Driver DVD. You could also mount the ISO file, copy the contents to a folder, rename the folder to "eSupport". This would create your eSupport folder.

    For further info, look at my "Sticky" named "Make a copy of your eSupport Folder before formating your OS drive! "

    I afraid if none of the drivers work, then you have a hardware issue and the laptop will need to be returned for repair, replacement, or refund.

    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  7. #17
    New ROGer Array
    Join Date
    Mar 2020
    Reputation
    10
    Posts
    6

    Quote Originally Posted by jdfrench3 View Post
    Here's a link to a site that has your ASUS Driver DVD:

    https://www.asustreiber.de/downloads...gi-treiber-dvd

    The smartest action would be to burn a copy of this Driver DVD. You could also mount the ISO file, copy the contents to a folder, rename the folder to "eSupport". This would create your eSupport folder.

    For further info, look at my "Sticky" named "Make a copy of your eSupport Folder before formating your OS drive! "

    I afraid if none of the drivers work, then you have a hardware issue and the laptop will need to be returned for repair, replacement, or refund.

    Good Luck
    Thanks, but I tried to install it and it aborted the installation of the driver midway with error -0001. I then tried to uninstall the Audio from the Device manager and then tried to install it via the setup... Error -0001.
    Installing it via the inf files directly inside the Device manages just gives me: "The optimal driver for your system is already installed"

  8. #18
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    2

    Quote Originally Posted by Fusseldieb View Post
    Just chiming in... Wanna say that I have a similar problem.

    Both tweeters on my ROG G703 work just fine, but the bottom speakers ("subwoofers") mess up from time to time.
    Sometimes both work, but sometimes just the right one.
    The speakers in general crackle, pop and stutter randomly and also have a delay of up to 1 second from time to time, making watching movies on it not very pleasurable. On top of all that, the volume of the speakers ramp up and down randomly, but not equally on both sides.
    A reboot fixes these issues... sometimes. I already torn the notebook apart to look for any cable issues, but wiggling on the cable while playing music doesn't make the speakers crackle or the speaker stop playing - they work just fine. I believe it's a firmware, driver or even hardware issue.
    The left bottom speaker loves to stop working especially after a Standby, but sometimes don't.

    I already tried updating drivers, removing drivers, replacing drivers, disabled any audio "enhancements"... It's a messy situation all around.

    If someones has the same issue or knows a solution, it would be awesome!

    ... And let's be honest: For a $2300 device nobody wants such issues.
    My problem is just the same as yours. My tweeters work just fine, but the left bass speaker mess up regularly.
    A reboot fixes this (well, sometimes I must reboot 3-4 times).
    I don't have the other problems you mention, but I agree that such an expensive system should not have such annoying issues.
    I've had 2 ASUS ROG laptops before this - they did not have the sound problem, but I had keyboard issues with those.
    Don't think I'll ever buy an ASUS product again

  9. #19
    New ROGer Array
    Join Date
    Mar 2020
    Reputation
    10
    Posts
    6

    Quote Originally Posted by ken_tucky View Post
    My problem is just the same as yours. My tweeters work just fine, but the left bass speaker mess up regularly.
    A reboot fixes this (well, sometimes I must reboot 3-4 times).
    I don't have the other problems you mention, but I agree that such an expensive system should not have such annoying issues.
    I've had 2 ASUS ROG laptops before this - they did not have the sound problem, but I had keyboard issues with those.
    Don't think I'll ever buy an ASUS product again
    Totally agreeing with you. ASUS support does NOT help at all.
    Last week I finally found a USB drive that the BIOS considered "good" (an old Kingston 4GB green translucent drive) and I could finally update the BIOS to 306. I thought this would finally solve that issue... Nope, still there.
    That's a driver or firmware problem, why doesn't ASUS solve it? Why can't we get an response to this issue? It's like I mentioned: It was an expensive device and ASUS doesn't even bother to fix it.

    I'm mildly infuriated.

  10. #20
    Moderator Array
    Join Date
    Feb 2019
    Reputation
    13
    Posts
    478

    Hello kne_tucky & Fusseldieb,
    May I have a video record of the issue?
    Also, please kindly PM me your SN.
    Thank you.

Page 2 of 2 FirstFirst 1 2

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •