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10-01-2018 07:16 PM #11ROG Member Array
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i am fighting all the time with asus ... these are the infos i can give you ... you already have new information @varlaminik ?
Asus say's:
How to enter/leave Factory Mode is a piece of information that we can't give you if the device needs to be replaced. The device is exchanged in advance, so you don't have to do without a monitor.
they want to exchange my 30 days old monitor for a real old part ...
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10-02-2018 03:42 AM #12ROG Enthusiast Array
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- Mar 2018
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Sorry for the delay guys. Still trying to find an answer to this issue.
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10-02-2018 11:33 AM #13ROG Member Array
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stewart@asus
Originally Posted by stewart@asus
well, you already have the answer now it's all about the solution (the combination). I have tried it everywhere and nobody wants to tell me the combination. Fact is that you can solve the problem as you already suggested.
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10-05-2018 09:39 PM #14ROG Member Array
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so it's starting to get on my nerves... nobody wants to give you information ... and Stewart needs 7 days to answer ... with an answer that brings you nothing
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10-08-2018 01:34 AM #15ROG Enthusiast Array
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Apologies for the delay with this. Our monitor team has identified this as a manufacturing fault. Please contact your local ASUS service to arrange an RMA.
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10-10-2018 12:48 PM #16New ROGer Array
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- May 2018
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Mine just up and nowhere just started doing this yesterday and I haven't been able to fix it. My monitor is just now a year old.
Edit: Just kidding, I've only had it since March 2018. Still messing up.Last edited by Thallandchill; 10-12-2018 at 12:14 AM.
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10-10-2018 01:00 PM #17ROG Member Array
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so I've already phoned asus, emails written, here written, with the dealer written, with the dealer phoned Originally Posted by Thallandchill
nobody could give me a solution ... and to the question how to get into this manufacturer menu nobody wanted to say anything ...
it will probably be so that i will make a rma (about 40 days is my device now old) and some used device will get ... (so it was also with my old monitor)
Customer service at Asus is ridiculous
I say so ... 800€ for the garbage
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10-10-2018 03:42 PM #18ROG Junior Member Array
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- Jun 2012
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Same problem since today on Pg278QR ...
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10-11-2018 08:00 AM #19ROG Member Array
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it's already funny how more and more people have this mistake and it's also very funny how it asus a **** interested
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01-26-2019 06:05 PM #20New ROGer Array
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- Jan 2019
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Help!
I have the exact same issue, is there a fix? Or is it an RMA job?
Thanks for any help.
By the way my PG27VQ monitor is only a week old!!!Last edited by Nolzy; 01-26-2019 at 06:07 PM.
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