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  1. #1
    New ROGer Array sui13 PC Specs
    sui13 PC Specs
    MotherboardAsus Prime X299-Deluxe
    ProcessorIntel i9-7920X
    Memory (part number)G.Skill F4-3600C17D TtridentZ RGB
    Graphics Card #1ROG Strix GTX1070
    Storage #1Samsung 970 PRO
    CPU CoolerThermaltake Floe Riing 360 TT Premium Edition
    CaseThermaltake View 37 RGB Edition
    Power SupplyThermaltake Toughpower Grand RGB 850W Gold (RGB Sync Edition)
    OS Win 10 x64 ENT

    Join Date
    Sep 2018
    Reputation
    10
    Posts
    3

    Asus Aura and Thermaltake Sync Controller

    Hello, everyone!

    I have problems with the motherboard X299 Prime-Deluxe and the TT Sync Controller TT Premium Edition (https://www.thermaltake.com/Cooler/C...ion/design.htm)
    and
    https://www.asus.com/campaign/aura/u...romotions.html (RGB accessories)

    Everything looks compatible, but does not work (there is a suspicion about the work of add_header +5v)

    I opened the case in ASUS. ASUS Service No=E1809114383
    I'm very surprised, but a technical support person writes me the following (officially):

    ++++

    I understand your problem, but, we have a own list of equipment that was tested in the our laboratory and in case of inoperability of the device will be the reason for forming an official claim.
    In your case, the company Thermaltake indicated its list (https://www.thermaltake.com/db/suppo...pport_List.pdf), for the formation of which our laboratories are not responsible.

    As I indicated earlier, it is also described in the instruction manual, the motherboard has a connector and does not provide for the use of third-party adapters / hubs / connectors and splitters, unless there is a special instruction from the developer or a ready-made adapter from the motherboard manufacturer.

    ++++

    Realy? ))

    Any ideas?

    Someone may know support statements between ASUS and Partners?

    Thanks in advance!

    Kirill

  2. #2
    ROG Junior Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    1

    Was just looking at that exact controller. Were you ever able to get this resolved?

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