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Please Help Error message 0x887a0006 - dxgi_error_device_hung and artfacts

marcelmaria
Level 7

‎09-21-2018 03:03 AM - last edited on ‎03-06-2024 08:06 PM by Community Admin

Dear asus rog enthusiasts.

Since a few days I have a very annoying problem with my video card.

See below for more info.

0x887a0006 - dxgi_error_device_hung

Dirt 3 just hangs without giving a message.

Even 3DMark can not even finish its test. That cancels itself


What I have already done.

Newest Driver installed and old driver tested. Unfortunately, these problems.

3DMark downloaded and tested (As indicated cancels itself) Or crashes.

I would almost think that something is wrong with hardware. Unfortunately, I have nothing to test with other hardware or PC.

See photos below Including the Art facts



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5 REPLIES 5

Silent_Scone
Super Moderator

‎09-21-2018 04:01 AM

Given the visual artifacts, the issue appears to be with the GPU.

1. Make sure you are not running any form of overclock on the card

2. Reseat the GPU, perhaps using a different slot if possible.
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090
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marcelmaria
Level 7
In response to Silent_Scone

‎09-21-2018 04:05 AM

Silent Scone wrote:
Given the visual artifacts, the issue appears to be with the GPU.

1. Make sure you are not running any form of overclock on the card

2. Reseat the GPU, perhaps using a different slot if possible.



The card has not been overclocked. Have the card purely for water and the looks.


I have already removed the card from my system and put it back again. Unfortunately this did not help. Other lock is unfortunately not possible.

RMA ?
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Silent_Scone
Super Moderator
In response to marcelmaria

‎09-22-2018 01:36 AM

marcelmaria wrote:
The card has not been overclocked. Have the card purely for water and the looks.


I have already removed the card from my system and put it back again. Unfortunately this did not help. Other lock is unfortunately not possible.

RMA ?



Seems the GPU is faulty, if under warranty then RMA is your only resolution.
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090
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marcelmaria
Level 7
In response to Silent_Scone

‎09-22-2018 01:40 AM

Silent Scone wrote:
Seems the GPU is faulty, if under warranty then RMA is your only resolution.



Fortunately there is still a guarantee on the card.

I will also report to the store for rma. Well bales. Have just entered my new Asus ROG Swift PG348Q Aluminum. Now I can unfortunately no longer enjoy my display in combination with this top card: S
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marcelmaria
Level 7

‎09-22-2018 01:31 AM

Nobody ?
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