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  1. #1
    ROG Enthusiast Array VixusFoxy's Avatar
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    *UNRESOLVED* GX501VI laptop's battery is faulty! (2nd battery failure!)





    What the hell is this?


    EDIT: 2018 edition
    The problem has returned.
    Mod xeromist was so nice as to move my thread back in here.
    Last edited by VixusFoxy; 09-25-2018 at 03:38 AM.

  2. #2
    Administrator Array MasterC@ASUS's Avatar
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    Does the battery life of the the laptop correspond to the what the software indicates? How long does the battery last now (after a full charge)?

  3. #3
    ROG Enthusiast Array VixusFoxy's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    Does the battery life of the the laptop correspond to the what the software indicates?
    This is the Windows battery management output.
    The battery life of the laptop corresponds with those readouts which is what prompted me to analyze it to begine with.

    Quote Originally Posted by MasterC@ASUS View Post
    How long does the battery last now (after a full charge)?
    I have just enough time to run with my laptop from the living room to the bedroom and quickly plug it in again.
    Which is about a minute or two, tops.

  4. #4
    Administrator Array MasterC@ASUS's Avatar
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    Please send it in for RMA, the laptop certainly shouldn't last for a couple of minutes.

  5. #5
    ROG Enthusiast Array VixusFoxy's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    Please send it in for RMA, the laptop certainly shouldn't last for a couple of minutes.
    So I decided to look it on for a few more weeks and I've noticed that my keyboard is bulging.
    I'm very curious whether the battery is situated under the keyboard right now.

  6. #6
    Administrator Array MasterC@ASUS's Avatar
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    Really should have somebody look at it soon. Which GX laptop do you have? Zephyrus?

  7. #7
    ROG Enthusiast Array VixusFoxy's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    Really should have somebody look at it soon. Which GX laptop do you have? Zephyrus?
    That's correct.
    GX501VIK




    Even on the pictures you can see that the center row on the keyboard is clearly standing convex.

    Moving forward with RMA but I can't find the darn receipt!
    I did register my hardware though.
    Miniatura de Adjuntos Miniatura de Adjuntos 90KaBzb.jpg  


  8. #8
    Administrator Array MasterC@ASUS's Avatar
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    Ahhh! Doesn't look good... That is indeed where the battery is. If there are any issues getting it RMA'd let us know.

  9. #9
    ROG Enthusiast Array VixusFoxy's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    Ahhh! Doesn't look good... That is indeed where the battery is. If there are any issues getting it RMA'd let us know.

    Hiya MasterC,

    I'm currently underway to the store. It's a 2 hour train journey so I figured I might as well post a status update.
    Called the retailer (Alternate) and they told me that I could either send the machine back by mail or actually go to the store and turn it over there with the ability to either get a replacement or a loaner for the time being.

    However, what I'm afraid of is that, when the machine comes back from the service center, that the keyboard will still be warped, and that the audio distortion bug that has been plaguing other users will still be present despite the FW / SW updates.

    Anyway, we'll see how it all turns out. I'm just admittedly a bit salty about my 3300 euro laptop giving me more trouble than any other machine I've bought before.

    Kind regards,
    Vix.

  10. #10
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by VixusFoxy View Post
    Hiya MasterC,

    I'm currently underway to the store. It's a 2 hour train journey so I figured I might as well post a status update.
    Called the retailer (Alternate) and they told me that I could either send the machine back by mail or actually go to the store and turn it over there with the ability to either get a replacement or a loaner for the time being.

    However, what I'm afraid of is that, when the machine comes back from the service center, that the keyboard will still be warped, and that the audio distortion bug that has been plaguing other users will still be present despite the FW / SW updates.

    Anyway, we'll see how it all turns out. I'm just admittedly a bit salty about my 3300 euro laptop giving me more trouble than any other machine I've bought before and at this time am even silently hoping that it is beyond saving so I can have my money back and invest it in another device, perhaps even with a bigger screen.

    Kind regards,
    Vix.
    Sorry for the inconvenience caused. This is the first time I've heard of this issue, and I have reported it to the manager responsible for the Zephyrus. Please private message me your RMA number when you get it, we will make sure the keyboard isn't warped and check for audio distortion as well.

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