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  1. #1
    ROG Junior Member Array djona12 PC Specs
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    ROG Spatha Battery replacement

    Hello,

    I've owned the Spatha for almost two years now and aside a few software issues (like the rest of the power users i assume), i'm quite pleased with it.
    Unfortunately, for a few month the battery has been dying on me, at first not holding charge and now not charging at all...

    Is it possible to order an official battery from the warranty service without sending the mouse back in RMA ?
    Sending the mouse would be difficult as it has become one of the main piece of my workspace (bless macros) and getting away from it for too long would really hurt the productivity so i'd like to find a solution that leaves the mouse at my desk

    Thanks,

    djona12

  2. #2
    Administrator Array MasterC@ASUS's Avatar
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    I know the process is straightforward and easy for you to do yourself. Unfortunately the mouse will still have to go through the RMA process, so that we can make sure both the mouse and battery are working as they should after it is installed.

  3. #3
    ROG Member Array Joshwk22's Avatar
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    Quote Originally Posted by MasterC@ASUS View Post
    I know the process is straightforward and easy for you to do yourself. Unfortunately the mouse will still have to go through the RMA process, so that we can make sure both the mouse and battery are working as they should after it is installed.
    Mine is out of warranty, what should I do? The RMA process doesn't have an option for repairs outside warranty. Thank you
    Last edited by Joshwk22; 06-18-2019 at 01:36 PM.

  4. #4
    ROG Guru: Orange Belt Array Dicehunter PC Specs
    Dicehunter PC Specs
    MotherboardAsus ROG Maximus XI Hero Z390
    ProcessorIntel Core i9 9900K @ 5.00GHz
    Memory (part number)Corsair Vengeance RGB Pro 32GB *4x8GB* 3600MHz
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    Dicehunter's Avatar
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    My Spatha is also out of Warranty, How do I continue using the wireless functionality if the battery requires charging every 2 hours ? I do not mind buying another battery or even a few for long term use but not having the option to buy a battery is basically telling your customers to not buy your products anymore as you don't support them.





  5. #5
    ROG Member Array Joshwk22's Avatar
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    Decided to open the mouse yesterday to see what battery model was in there, and noticed the battery was VERY swollen (not good). This thing is squishy like bubble gum and probably was going to fail any day now. Disposed of it properly, but now my mouse only works with the cable. I found another battery on amazon that has the same voltage and mah. Problem is that it's slightly wider and wouldn't fit in the tray without me cutting away the plastic housing (which I prefer not to do). With that said I haven't found the correct sized battery anywhere else.

    Note: I got the mouse in 2017, but I definitely expected it to work more than 2 years. My 5 year old logitech MX master i got for work is 5 years old still holds a good charge.

    amazon battery link: https://www.amazon.com/gp/product/B0...PL1YID8X&psc=1

    Attachment 80697
    Last edited by Joshwk22; 06-18-2019 at 01:51 PM.

  6. #6
    ROG Member Array Joshwk22's Avatar
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    So i ordered that battery from Amazon and it didn't work. Nothing happened at first, but I noticed the polarities were reversed (black and red wire), I changed it and the mouse started to work with the battery, but once the battery drained it wouldn't charge back up again. It seems the little PCB and chips on the battery are different, and thus didn't charge. I called ASUS, and told them my problem. They basically said that since it was out of warranty, they could charge me a "diagnostic fee", then charge me the shipping (to and from), plus another parts and labor fee to get this resolved. All-in-all I'm not going to do this, as the cost and trouble are higher than just buying a new one. With that said I'm switching brands, as I've had nothing but issues with ASUS. I own several of their products, including the ROG Horus Gk2000 RGB keyboard, that had 1 software update since launch and was nearly abandoned from the start. Also the support from ASUS is a pain, they should look at corsair, steel series and others to see how it's done (especially since are "premium" products).

  7. #7
    ROG Guru: Orange Belt Array Dicehunter PC Specs
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    MotherboardAsus ROG Maximus XI Hero Z390
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    Quote Originally Posted by Joshwk22 View Post
    So i ordered that battery from Amazon and it didn't work. Nothing happened at first, but I noticed the polarities were reversed (black and red wire), I changed it and the mouse started to work with the battery, but once the battery drained it wouldn't charge back up again. It seems the little PCB and chips on the battery are different, and thus didn't charge. I called ASUS, and told them my problem. They basically said that since it was out of warranty, they could charge me a "diagnostic fee", then charge me the shipping (to and from), plus another parts and labor fee to get this resolved. All-in-all I'm not going to do this, as the cost and trouble are higher than just buying a new one. With that said I'm switching brands, as I've had nothing but issues with ASUS. I own several of their products, including the ROG Horus Gk2000 RGB keyboard, that had 1 software update since launch and was nearly abandoned from the start. Also the support from ASUS is a pain, they should look at corsair, steel series and others to see how it's done (especially since are "premium" products).
    I ended up buying a Logitech MX Master 2s, The latest of the MX Master series of mice, Long story short it's amazing, Battery lasts weeks on a single 3 hour charge, Literally, No firmware issues, No tracking issues, Feels a lot smoother and precise than the Spatha and the customer service rep told me I can get the battery replaced if it ever goes bad.

    @Asus you need to step your game up, Releasing a mouse that you cannot replace the battery on and that runs out of charge really quickly, Even with all lights off, Is not acceptable especially considering this is one of the most expensive mice on the market.
    Last edited by Dicehunter; 07-26-2019 at 06:06 AM.





  8. #8
    ROG Enthusiast Array 28BeersLater PC Specs
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    As above I was an early Spatha adopter. I know there was a firmware issue that prevented the mouse from sleeping and utterly drained the battery, which was decreasing the battery life, and as above my mouse went from diminished battery life to none.

    Is there any news on a replacement battery? I expected a mouse of this price to last a lot longer!
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