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  1. #1
    New ROGer Array evlqueen1186 PC Specs
    evlqueen1186 PC Specs
    MotherboardASUS ROG Crosshair VI Hero
    ProcessorAMD RYZEN 7 1800X
    Memory (part number)4*8 GB G.SKILL TridentZ RGB Series DDR4-3000
    Graphics Card #1MSI Radeon RX 580 8GB
    MonitorLG 34UM59-P 34" 21:9 2560x1080 monitor, Samsung LC27F396FHNXZA 27" Curved 1080p monitor
    Storage #1WD Black 256GB Performance SSD
    Storage #2TOSHIBA X300 5TB Desktop Hard Drive
    CPU CoolerCoolerMaster MasterLiquid 240
    CasePhanteks Evolv ATX PH-ES515E_AG - Phanteks replacement Tempered glass panel
    Power SupplyRAIDMAX RX-1000AP-S 1000W
    Keyboard Logitech G810 Orion Spectrum
    Mouse Logitech G703
    Headset/Speakers G560 LIGHTSYNC PC Gaming Speaker
    OS Windows 10 Pro
    Accessory #1 ASUS ROG Aura Terminal
    Accessory #2 Cablemod Extension Kit 2x6pin series Carbon
    evlqueen1186's Avatar
    Join Date
    Jul 2019
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    Angry Aura 1.07.71 and earlier versions - Aura service is currently unavailable

    Hi y'all. I'm getting kinda annoyed about this software. I have followed the guides to completely remove it with revouninstaller, I've used the aura cleanup software, I've rebooted like 4000 times, I've manually run the aura service installer about a dozen times, but still when I try to launch the app it says that the auraservice is currently unavailable. I've also unplugged the computer overnight as someone mentioned, but honestly I think that is bull**** because it's a software issue.

    Software shouldn't be this messy or this difficult to uninstall completely. Please do something about it!

    I have a Crosshair VI Hero.

    Is there anybody here who knows what the frig they're doing that can get this working for me? I want to be able to control the lighting. I spent a lot more money to have RGB and I just want it to work as advertised.

    Also, put the captcha at the bottom of the screen on this. Holy crap.

  2. #2
    New ROGer Array Phrancky PC Specs
    Phrancky PC Specs
    MotherboardROG Maximus Formula XI
    Processori9 9900k
    Memory (part number)Corsair 64G ddr4 4000
    Graphics Card #1ROG STRIX RTX 2080 Ti OC
    Graphics Card #2RTX 2070
    MonitorPG27UQ / PG2279Q
    Storage #12 x 1tb 970 EVO
    Storage #26 x 1 tb 860
    CPU CoolerNZXT Kraken
    CaseFractal Design R6 Tempered Glass Gunmetal
    Power Supply1000
    Keyboard Corsair K95 Platinum
    Mouse Logitech G500
    Headset Audeze Mobius / Steelseries Artic pro DAC
    OS W10
    Network RouterROG Raptor GT-5300

    Join Date
    May 2019
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    Same problem here. I really like Asus hardware but software suc.ks

    My setup:

    ROG Maximus Formula XI i9 9900
    ROG STRIX RTX 2080 Ti OC
    PG27UQ
    PG279Q
    RAPTURE GT-AC5300
    Windows 10 pro

    sorry to say but ASUS software is really bad..
    EZ Update give AIo.sys loading error. Can't uninstall ezupdate.
    AURA does not work same error Service unavailable
    AURA RGB lighting control for Graphic cards does work.
    Why does AURA install Galaxy RGB and Raport RGB ?

    Why asus , why is the sofware so buggy?

  3. #3
    ROG Member Array
    Join Date
    Mar 2019
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    8

    I have to clean install windows and let Amoury crate automatically install itself, Aura sync is bundled with that.

  4. #4
    New ROGer Array
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    Apr 2019
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    I have a problem with all versions of Aura Sync with bios version 2406 and 2501 on Crosshair VII Hero Wifi. Lower bios verios are okay.

  5. #5
    ROG Member Array Rufinoman PC Specs
    Rufinoman PC Specs
    Laptop (Model)Lenovo
    MotherboardAsus ROG Crosshair Hero VII WiFi
    ProcessorAMD Ryzen 2600X
    Memory (part number)32Gb CMK16GX4M2A2400C16
    Graphics Card #1Asus ROG Strix RX580 OC 8Gb
    MonitorSamsung C27F591
    Storage #1WDS500G2B0B
    Storage #2Samsung SSD 850 Evo 250Gb
    CPU CoolerCorsair H100i RGB Platinum
    CaseCoolermaster Storm Trooper
    Power SupplyCorsair RM850x, Full Modular
    Keyboard Corsair Strafe RGB Silent
    Mouse AFX LM0218
    Headset Corsair HS40
    Mouse Pad Razer
    Headset/Speakers Corsair HS40
    OS Windows 10 Pro x64

    Join Date
    Dec 2017
    Reputation
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    20

    I've been through every single guide and now ver 71 does this. I give up.
    Miniatura de Adjuntos Miniatura de Adjuntos aura-error.jpg  


  6. #6
    New ROGer Array evlqueen1186 PC Specs
    evlqueen1186 PC Specs
    MotherboardASUS ROG Crosshair VI Hero
    ProcessorAMD RYZEN 7 1800X
    Memory (part number)4*8 GB G.SKILL TridentZ RGB Series DDR4-3000
    Graphics Card #1MSI Radeon RX 580 8GB
    MonitorLG 34UM59-P 34" 21:9 2560x1080 monitor, Samsung LC27F396FHNXZA 27" Curved 1080p monitor
    Storage #1WD Black 256GB Performance SSD
    Storage #2TOSHIBA X300 5TB Desktop Hard Drive
    CPU CoolerCoolerMaster MasterLiquid 240
    CasePhanteks Evolv ATX PH-ES515E_AG - Phanteks replacement Tempered glass panel
    Power SupplyRAIDMAX RX-1000AP-S 1000W
    Keyboard Logitech G810 Orion Spectrum
    Mouse Logitech G703
    Headset/Speakers G560 LIGHTSYNC PC Gaming Speaker
    OS Windows 10 Pro
    Accessory #1 ASUS ROG Aura Terminal
    Accessory #2 Cablemod Extension Kit 2x6pin series Carbon
    evlqueen1186's Avatar
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    Jul 2019
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    Red face I figured it out!

    I went to C:\Program Files (x86)\LightingService after uninstalling the lighting service component and found a 3kb file called LastProfile.xml. I deleted it. I then went to the registry to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ and deleted the LightingService subdirectory.

    Same at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\ (deleted the lightingservice folder)

    I reinstalled just the lightingservice component and then rebooted, and sh...it just started working. Try it out. I don't know if it's related, but I also updated my AMD radeon driver to 19.7.5 by downloading from the amd website and choosing "Clean Install".
    Last edited by evlqueen1186; 08-05-2019 at 01:14 AM.

  7. #7
    ROG Enthusiast Array MaLLoc PC Specs
    MaLLoc PC Specs
    MotherboardASUS Maximus XI Formula
    ProcessorIntel I9-9900k
    Memory (part number)DDR4-3200 TridentZ 32GB (16gbx2) CL 15-15-15-35
    Graphics Card #1ASUS ROG STRIX RX580 T8G
    MonitorBenQ ZOWIE XL2730 27" eSports Gaming Monitor
    Storage #1Samsung 970 PRO 512GB - M.2 2280 SSD (OS Drive)
    Storage #2Samsung 970 PRO 1TB - M.2 2280 SSD (Game Drive)
    CPU CoolerNZXT Kraken X72 360mm - RGB CPU Liquid Cooler
    CaseLIAN LI ALPHA ALPHA 550X
    Power SupplySeasonic Platinum SS-1000WXP PSU
    Keyboard Logitech G910 Keyboard Spectrum
    Mouse Logitech G502 Hero Mouse
    Headset Logitech G933 Artemis 7.1 Surround Sound Wireless Headset
    Mouse Pad Corsair Gaming MM200 Mouse Mat
    OS Windows 10 Pro
    Network RouterASUS RT-AC88U

    Join Date
    Jan 2019
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    have an issue with bios 1105 and 1201, both have left the bios not following the instruction for aura lighting to be on or off during the states specified as programed, IE, when the computer is off the aura, is staying on and now I have to unplug my computer every time to stop the AURA , and the Aura on the video card is not detected anymore and pulses Red.

  8. #8
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
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    Nov 2011
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    Quote Originally Posted by MaLLoc View Post
    have an issue with bios 1105 and 1201, both have left the bios not following the instruction for aura lighting to be on or off during the states specified as programed, IE, when the computer is off the aura, is staying on and now I have to unplug my computer every time to stop the AURA , and the Aura on the video card is not detected anymore and pulses Red.
    These is normal. the reason is that most of us, even me until i start helping on the fixn data recoleccion, see aura as a APP. a program. IS NOT. Aura is hardware. a chip on out boards.

    When you remove the electricity of the board, the chip reset. then on boot the aura chip revice the info as XMP file that reprogram on last know configuration. by befault (bios instruction) the board is rainbow and the gpu is red breathing.

    These is where the fix was done. some instruction get left behind. and that is why many of us have aura that does not load or have issues.

    When i have my target of 50 computers, i will send the data back since for now is manual fix that WORKS! (97%of the times) the rest has done con clean install cause there is more than xmp files. bios, windows make a good chuck of the issues. I send that all ready and we are going to test something that add a simple way with out making any mombo jombo registry cleanning. i hope soon these is sort out.

    I take these iniciative since we asus are sending and the help on some drivers, that is a huge effort, and most no one can resolve my notes. WELL a fix is was made.
    Learn, Play Enjoy!

  9. #9
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
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    Quote Originally Posted by Rufinoman View Post
    I've been through every single guide and now ver 71 does this. I give up.
    hit me on discord ROG so i can explain the best i can to make these works again. I will ask some Q and see is the case is a easy fix
    Learn, Play Enjoy!

  10. #10
    New ROGer Array
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    Cool same problems after installing 1.07.71

    I got the same problem after installation V 1.07.71...

    - After that i have deinstall ALL ASUS Software
    - then boot 2-3 times
    - then clean registry with finding "ASUS" + "AURA". Then delete all the strings.
    - boot 2-3 times
    - use CCleaner after cleaning registry manuel
    - then install AURA from ROG Motherboard USB-Stick (Ver 1.06.95)
    - then boot
    - then deinstall AURA 1.06.95 and boot fresh
    - then delete all folders "ASUS" on systempartition
    - then install AURA 1.07.71

    After all that AURA should be fine.
    Last edited by Hawaiitoast; 08-05-2019 at 01:31 PM.

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