Maximus XI Apex

[Feklar]

I just got a response from my presales query. They said it will not be shipping to the USA and that I should buy it from the UK without a warranty.

I am still shaking my head on this one. the US market is HUGE and they don't want to release it's best products here. I am just like most of you and LOVE my Apex motherboard. ASUS are you punishing us ? Why do I have to pay an artificially hiked price because some UK vendor knows they have a lock on distribution.

I am sooooo seriously thinking about dumping everything ROG at this point. You have insulted me as a consumer.


================================================== =============================== response below

Thank you for contacting ASUS product support. My name is John T. and it will be my pleasure to assist you.

Thank you for your patience and understanding. I assure you that it is important that your issue gets resolved and we will continue to work on your case. It is our goal to provide prompt issue resolution for our customers.  If your issue remains unresolved we would like to contact you by phone to avoid further delays.  If this is acceptable, please provide the best phone number, day, and time for us to reach you.

I apologize for the inconvenience on your part. We appreciate you taking your time for this case. Upon checking on our end, the MAXIMUS XI APEX will not be released in the US as of the moment. We do not have any specific time frame when this will be open for sale in the US. If you really wanted the motherboard, you can order from the stores in the UK but it may affect the warranty of the product since it will be in the UK region not the US region.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.

I doubt this is the case although it's not impossible. This would leave the U.S. and probably Canada as well without a top tier atx motherboard for z390. The Extreme is not standard atx and the Hero and Formula are not top tier, more like mid range tier. It seems like motherboard sales have slowed for the most part across the board so more than likely this is a marketing decision for the time being to prevent cannibalizing sales for the Formula, Hero and Extreme. Besides I've dealt with product support department before and their product knowledge is marginal let alone what they may say about product availability.

[1mluer]

I doubt this is the case although it's not impossible. This would leave the U.S. and probably Canada as well without a top tier atx motherboard for z390. The Extreme is not standard atx and the Hero and Formula are not top tier, more like mid range tier. It seems like motherboard sales have slowed for the most part across the board so more than likely this is a marketing decision for the time being to prevent cannibalizing sales for the Formula, Hero and Extreme. Besides I've dealt with product support department before and their product knowledge is marginal let alone what they may say about product availability.

Well I hope you are right. I am about to buy something and it won't be ROG anything other than APEX. The other boards don't suit me and what I want.

Come on ASUS already. release APEX and it looks like GENE too is held hostage.

[Seyumi]

I doubt this is the case although it's not impossible. This would leave the U.S. and probably Canada as well without a top tier atx motherboard for z390. The Extreme is not standard atx and the Hero and Formula are not top tier, more like mid range tier. It seems like motherboard sales have slowed for the most part across the board so more than likely this is a marketing decision for the time being to prevent cannibalizing sales for the Formula, Hero and Extreme. Besides I've dealt with product support department before and their product knowledge is marginal let alone what they may say about product availability.

Honestly not surprised the APEX isn't coming to the US. The GENE never came to the US either and that's nothing more than a mini-APEX board. I'm a bit disappointed as well and just ended up getting an EXTREME board since it's the only board in ASUS's Z390 (USA) setup that doesn't have gimped 4-phase VRM....I bet the reason is high-returns in the USA. These boards are meant for the extreme and usually the type of target audience is the type of person who will return something if it doesn't meet or beat 100% of their unrealistic expectations. I hope this doesn't start happening to other components too like the upcoming 2080 Ti ROG Matrix GPU.

[1mluer]

Personally I don't sub zero anything but do purchase high end products and solutions around processing and cooling. I loved the APEX and own the IX version of it. All the great things around it like Aura lighting not only gave me the performance I wanted but the look for my RGB build. I have owned 5 ROG boards over the years. I really want this one. Not sure what to do.. don't want to go back to EVGA or MSI for a performance motherboard.

They said very clearly that the warranty wouldn't be any good should it come in DOA or die in the first month of non overclocking reasons. I push them to the designed OC specs with great cooling but again nothing subzero.

[Special-Kthx]

I had the same answer from contacting asus.



Hello JP,

Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.

I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.

We really understand that you want to get these boards. Our product support team do not have any plans on releasing the product in the US. We really apologize for the inconvenience. Unfortunately we do not have any option to process the orders for these boards. You can try with our UK site if you found that they are releasing it in the UK.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.

Please make note of your case number for future reference: ------



Regards,
John Erick T.

[jelome1989]

I gave up and bought the Gene. I managed to get it locally. Was thinking of importing the Apex from Europe / Germany, but I'd rather take a Gene locally. Finally, got all my parts together which was delayed for weeks because of the Apex. Just glad I was able to build now.

[1mluer]

did you get the Trident Z RGB DC ram? I can't find it anywhere..

I am starting to get pissed at ASUS marketing because they are over promising and NOT delivering !!!!

[Feklar]

I had the same answer from contacting asus.



Hello JP,

Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.

I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.

We really understand that you want to get these boards. Our product support team do not have any plans on releasing the product in the US. We really apologize for the inconvenience. Unfortunately we do not have any option to process the orders for these boards. You can try with our UK site if you found that they are releasing it in the UK.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.

Please make note of your case number for future reference: ------



Regards,
John Erick T.

Reply back and ask him why the motherboard is listed on the U.S. site if Asus has/had no intention of selling it in the U.S.

[Special-Kthx]

Reply back and ask him why the motherboard is listed on the U.S. site if Asus has/had no intention of selling it in the U.S.

What if I need to send it back for warranty, will asus UK take care of it?

Hello JP,
Thank you for contacting ASUS product support. My name is Sean M. and it will be my pleasure to assist you.
I appreciate your patience and understand that this may be a hassle. I assure you that it is important to us that your issue gets resolved and we will continue to work diligently to do so.

Yes, they should take care of it through sending it in for a repair/RMA.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
Sean M.
ASUS Product Support


Why is the card listed on Asus USA website and Canada website if you never going to sell it to us, you made a lot of people wait, no public reply on the forum we have been asking for months. We just are going to buy from another maker.... you are losing loyal customers...............

Hello JP,
Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.
I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.

We really understand the frustration. But that is the information we have right now. We hope that you extend your patience. We hope that this board releases in the US soon.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
John Erick T.
ASUS Product Support

[Feklar]

What if I need to send it back for warranty, will asus UK take care of it?

Hello JP,
Thank you for contacting ASUS product support. My name is Sean M. and it will be my pleasure to assist you.
I appreciate your patience and understand that this may be a hassle. I assure you that it is important to us that your issue gets resolved and we will continue to work diligently to do so.

Yes, they should take care of it through sending it in for a repair/RMA.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
Sean M.
ASUS Product Support


Why is the card listed on Asus USA website and Canada website if you never going to sell it to us, you made a lot of people wait, no public reply on the forum we have been asking for months. We just are going to buy from another maker.... you are losing loyal customers...............

Hello JP,
Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.
I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.

We really understand the frustration. But that is the information we have right now. We hope that you extend your patience. We hope that this board releases in the US soon.

Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
John Erick T.
ASUS Product Support

So it went from no plans to release it in the U.S. to hope you are patient and hope it releases soon. Now you have a real answer. It will release here but only when they are ready to.