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  1. #1
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    ASUS Maximus XI Gene: Missing M.2 Screw

    I received my XI Gene yesterday.

    The Package contents should be 2 x M.2 Screw package.
    Total 4 x M.2 Screws I think.

    My M.2 Screw packages looks like this:



    The left was not sealed correctly and I must search the screws in the package. But I found only one.
    I think, there must be 2 x M.2 Screws in the left package.

    Other Customers with XI Gene told me the same. Not correctly sealed packages and only one (in total 3) M.2 Screws.

    Is this correct with only 3 M.2 Screws??

  2. #2
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
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    I don't know but Amazon and Newegg both have M.2 screw kits with standoffs compatible with ASUS boards for reasonable price

  3. #3
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    Quote Originally Posted by webwilli View Post
    I received my XI Gene yesterday.

    The Package contents should be 2 x M.2 Screw package.
    Total 4 x M.2 Screws I think.

    My M.2 Screw packages looks like this:



    The left was not sealed correctly and I must search the screws in the package. But I found only one.
    I think, there must be 2 x M.2 Screws in the left package.

    Other Customers with XI Gene told me the same. Not correctly sealed packages and only one (in total 3) M.2 Screws.

    Is this correct with only 3 M.2 Screws??
    Where did you buy it? here in Canada is not yet available .

  4. #4
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    Alternate Germany

  5. #5
    ROG Guru: Orange Belt Array XYchromosone PC Specs
    XYchromosone PC Specs
    MotherboardASUS Maximux XI Extreme [BIOS 1602]
    Processori9 9900KS
    Memory (part number)G.Skill Trident Z RGB CL17 3600MHz 32GB [4x8]
    Graphics Card #1ASUS ROG Strix Gaming GTX 1080Ti 11GB
    MonitorAOC AGON AG271QG 27" 144Hz [165Hz OC]
    Storage #12 X Samsung 970 Pro NVMe 1TB M.2 SSD [DIMM.2_1+ DIMM.2_2]
    Storage #2Samsung 850 Evo SSD 500GB SATA 3
    CPU CoolerThermaltake Floe Riing 360 Premium AIO
    CaseFractal Design Define R6 Black
    Power SupplyCorsair AX1600i
    Keyboard RAZER Blackwidow X Tournament Chroma
    Mouse RAZER Lancehead [ambidextrous] Chroma
    Headset Sennheiser RS165 Wireless
    Headset/Speakers Sennheiser CX 100 inner ear headphones
    OS Windows 10 Pro x64 + Ubuntu Studio 20.04
    Network RouterASUS DSL-AC68U
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    Quote Originally Posted by webwilli View Post
    I received my XI Gene yesterday.

    The Package contents should be 2 x M.2 Screw package.
    Total 4 x M.2 Screws I think.

    My M.2 Screw packages looks like this:



    The left was not sealed correctly and I must search the screws in the package. But I found only one.
    I think, there must be 2 x M.2 Screws in the left package.

    Other Customers with XI Gene told me the same. Not correctly sealed packages and only one (in total 3) M.2 Screws.

    Is this correct with only 3 M.2 Screws??

    The codes printed on both bags are different, the bag with 4 screws/standoffs ends with 400 and the one with 2 ends with 300. It appears there was a mistake with the packaging of the bags when they packaged the mobo, for I would think that each M.2 port would need 2 screws and 2 standoffs [the 400 bag]?

  6. #6
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus XII Apex
    ProcessorI9-10900k
    Memory (part number)Gskill Trident Royal 4400
    Graphics Card #1ROG Matrix 2080 ti
    Sound Cardbuilt in
    MonitorASUS Swift PG348Q
    Storage #1Samsung 970 EVO Plus Raid
    Storage #2Samsung 970 EVO Plus Raid
    CPU CoolerRyujin 360
    CaseInWin 909 Silver
    Power SupplyROG Thor 1200p
    Keyboard ASUS ROG Claymore
    Mouse Logitech G900
    Mouse Pad ASUS ROG Baltheus
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    Accessory #2 Blue Microphone

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    Dang it.. my new Maximus XI Gene doesn't have M.2 or dimm.2 standoffs and screws.. What a pain in the booty
    Last edited by 1mluer; 02-08-2020 at 09:13 PM.
    InWin 909 Silver RGB build
    i9-10900k
    ROG Maximus XII Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  7. #7
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus XII Apex
    ProcessorI9-10900k
    Memory (part number)Gskill Trident Royal 4400
    Graphics Card #1ROG Matrix 2080 ti
    Sound Cardbuilt in
    MonitorASUS Swift PG348Q
    Storage #1Samsung 970 EVO Plus Raid
    Storage #2Samsung 970 EVO Plus Raid
    CPU CoolerRyujin 360
    CaseInWin 909 Silver
    Power SupplyROG Thor 1200p
    Keyboard ASUS ROG Claymore
    Mouse Logitech G900
    Mouse Pad ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
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    Accessory #2 Blue Microphone

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    And I find out the front panel connector not in the box either.. This is a new motherboard..
    InWin 909 Silver RGB build
    i9-10900k
    ROG Maximus XII Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  8. #8
    ROG Guru: Orange Belt Array XYchromosone PC Specs
    XYchromosone PC Specs
    MotherboardASUS Maximux XI Extreme [BIOS 1602]
    Processori9 9900KS
    Memory (part number)G.Skill Trident Z RGB CL17 3600MHz 32GB [4x8]
    Graphics Card #1ASUS ROG Strix Gaming GTX 1080Ti 11GB
    MonitorAOC AGON AG271QG 27" 144Hz [165Hz OC]
    Storage #12 X Samsung 970 Pro NVMe 1TB M.2 SSD [DIMM.2_1+ DIMM.2_2]
    Storage #2Samsung 850 Evo SSD 500GB SATA 3
    CPU CoolerThermaltake Floe Riing 360 Premium AIO
    CaseFractal Design Define R6 Black
    Power SupplyCorsair AX1600i
    Keyboard RAZER Blackwidow X Tournament Chroma
    Mouse RAZER Lancehead [ambidextrous] Chroma
    Headset Sennheiser RS165 Wireless
    Headset/Speakers Sennheiser CX 100 inner ear headphones
    OS Windows 10 Pro x64 + Ubuntu Studio 20.04
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    Quote Originally Posted by 1mluer View Post
    And I find out the front panel connector not in the box either.. This is a new motherboard..
    It's a pitty that ASUS doesn't seal the box in plastic so that no one can take out any parts.

  9. #9
    ROG Guru: Yellow Belt Array Ch3vr0n PC Specs
    Ch3vr0n PC Specs
    MotherboardAsus Maximus XI Formula
    ProcessorCore i9 9900k @ 4.7GHZ (XMP)
    Memory (part number)CMT32GX4M4Z3200C16
    Graphics Card #1Asus Strix GTX 1080 A8G
    Sound Cardon board
    MonitorASUS VG278HR & ASUS VK278Q
    Storage #1Samsung 970 Evo 1TB (Boot) & 970 EVO 2TB (Scratch)
    Storage #23X HGST 10TB, 1x HGST 4TB
    CPU CoolerScythe Mugen 5 PCGH
    CaseCooler Master Cosmos II
    Power SupplyCorsair AX860i
    Keyboard Corsair k95 RGB Platinum
    Mouse Corsair M65Pro RGB
    Headset Corsair Voide Wireless SE
    Mouse Pad Corsair MM300 + Corsair MM800 Polaris (EU)
    Headset/Speakers Logitech Z-906
    OS Windows 10 Pro x64
    Network RouterNetgear XR500
    Accessory #1 Xbox One Elite Wireless Controller
    Accessory #2 2X Corsair LL140, 4x Corsair LL120
    Accessory #3 1x Corsair LED RGB Pro expansion kit, 2x LS100 RGB kit + 450mm expansion kit
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    If you're missing parts, its probably not new. Maybe they sold you a returned one "as new", without actually being new

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